Retail TouchPoints

AUGUST 31, 2023

Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%. Amazon is bringing ‘Buy with Prime’ capabilities to Shopify merchants via a new app integration.

Merchant Services 246

Merchant Services Payment Services Fulfillment Checkout 246

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

Payment Services 259

Payment Services Checkout Drop-Shipping Customer Retention 259

Inside Retail

MARCH 12, 2024

This month, Square is launching a special promotion for Australian retailers, offering 20 per cent off selected hardware – exclusively for companies with an Australian Square account. Square’s system also allows retailers to accept returns at any location and seamlessly process exchanges. Offer not valid with guest checkout.

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Payment Services Accounting Promotions Point of Sale 130

Inside Retail

OCTOBER 21, 2021

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high.

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Returns Merchant Services Shipping Payment Services 130

Retail TouchPoints

JANUARY 14, 2024

That rich data infrastructure is behind FedEx’s newest offering: fdx, “a comprehensive commerce platform that is closing the gap between physical and digital, managing supply chains from the point of demand to the point of delivery and including returns,” according to Raj Subramaniam, President and CEO of FedEx.

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Checkout Customer Experience Shipping Consumer 277

I Vend

JULY 27, 2021

Frictionless checkout – is it the new omnichannel? Now, more than 10 years on, why do I say that frictionless checkout is the ‘new omnichannel’? Well, from my discussions with retailers, I can see that there has been a similar lightbulb realisation about frictionless checkout. Friction matters because it restricts growth.

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Checkout Payment Services Inventory Management Customer Experience 52

Inside Retail

FEBRUARY 5, 2024

Globally, marketplaces were predicted to account for $389 billion worth of sales over the Peak Season, outpacing the broader e-commerce market. Elevated delivery expectations: Lower delivery costs, faster delivery times, and free returns became increasingly expected by consumers, influenced in part by the Amazon model.

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Shipping Fulfillment Returns Accounting 130

Inside Retail

AUGUST 23, 2023

We’re very conscious that we don’t want to slow down our checkouts for the 99 per cent of customers who do the right thing, so we’re very focused on making sure that [staff] intervention in our self-checkout areas is as low as possible,” Davis said.

Supermarket 246

Supermarket Checkout Department Stores Management 246

Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Scammers gather financial account information and government program ID numbers to take over accounts, divert funds and commit identity fraud. K eep bots out of your customers’ accounts and checkout.

Merchant Services 261

Merchant Services Accounting Payment Services Returns 261

Retail TouchPoints

APRIL 5, 2022

For example, what you generally find in most checkouts [in a sector like grocery] are your standard Visa and Mastercard. Lai: If you decrease the friction in the checkout process, allow the consumer to buy and shop the way they want to, allow for a rapid delivery experience, you’ll get habituation. What does that do for them?

Merchant Services 345

Merchant Services Payment Services Checkout Consumer 345

Inside Retail

MAY 31, 2022

That means having honest conversations with BNPL providers and your own team around issues like fees, integration, UX, accreditation and customer ownership, accountability and bad debt management. . Is offering BNPL likely to drive higher customer returns and, if so, can you handle it? Make sure you allow for this in your planning.

Payment Services 130

Payment Services Checkout Finance Returns 130

Retail TouchPoints

FEBRUARY 27, 2024

A network outage can mean lost sales in the short term, as shoppers simply move to another brand for that purchase, or losses in the long term if that customer does not return. The Evolving Threat Landscape Retailers increasingly rely on digital platforms for sales, inventory management and customer engagement.

Payment Services 241

Payment Services Wholesale Store Layout Inventory Management 241

Retail TouchPoints

APRIL 21, 2021

Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% The benefit is wallets definitely streamline the checkout process, particularly on ecommerce, because there’s no manual entry of the information. Digital wallet usage is expected to account for 40.5% of ecommerce spend.

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Merchant Services Payment Services Checkout Accounting 288

Retail TouchPoints

NOVEMBER 17, 2021

This should be no surprise, as in-store retail is expected to account for the significant majority of $4.56 Service extends to the product information you provide (perhaps through digital signage), the checkout offerings in your stores (many shoppers prefer self-checkout), and everything in between. Online retail has its warts.

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Checkout Customer Experience Shopping Returns 313

Retail TouchPoints

APRIL 4, 2022

That helps customers customize and complete their orders, reduces abandonment and returns in addition to enhancing the overall customer experience. The desire to optimize the customer journey will extend to the checkout process. Combined with personalization, improved checkout experiences can also enhance brand loyalty.

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Checkout Drop-Shipping Customer Experience Shipping 317

Inside Retail

FEBRUARY 4, 2024

From budget-friendly options and making returns easy to rewards programs and payment options, every interaction can offer a reason to remain loyal. The use of Buy Now Pay Later services among consumers grew 13 per cent in the year to June 2023, with 7 million Australians holding active accounts.

Merchant Services 264

Merchant Services Payment Services Accounting Consumer 264

Retail TouchPoints

DECEMBER 17, 2021

Despite the recent growth in mobile shopping, desktop still accounts for 32% of all ecommerce traffic, according to SaleCycle. Combined with the automatic couponing and cash back features, our new extension offers the ultimate shopping hack, saving time and money for consumers at every checkout.”.

Merchant Services 222

Merchant Services Checkout Payment Services Consumer 222

Retail TouchPoints

JUNE 4, 2021

“Shopify is furthering our position as the connective tissue of commerce by expanding our partnership with Google to help merchants win through improved discovery and a higher-converting checkout,” said a Shopify representative in a statement shared with Retail TouchPoints. Google’s Stated Goal: Democratize Ecommerce.

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Advertising Merchant Services Shopping Checkout 350

Retail TouchPoints

FEBRUARY 16, 2022

For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities. Make sure the “Sign In” and “Create an Account” links are easily located and can be recognized by a screen reader for visually impaired users. Accessibility Must Cover the Entire Shopper Journey.

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Shopping Checkout Accounting Shipping 317

Store Growers

APRIL 1, 2022

Having your Google Merchant Center account suspended can be a death sentence for your business. Most of the time, they are also clueless as to why their account got suspended. In this guide, we’ll take a look at the possible reasons why your Google Merchant Center account was suspended and look at some ways to fix this.

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Merchant Services Accounting Payment Services Advertising 36

Retail TouchPoints

MARCH 3, 2022

That includes frictionless payments and checkout and fast shipping options. For example, a returning customer who normally spends $50 per order and selects the slower but free shipping option might spend twice as much during a flash sale and use some of the savings to pay for expedited shipping.

Merchant Services 219

Merchant Services Drop-Shipping Payment Services Shipping 219

Retail Focus

JANUARY 12, 2023

Checkouts. A robust, streamlined, automated checkout will help boost sales significantly as customers can quickly move from the RFQ/quotation stage to placing an order online literally anytime, anywhere. . No company likes having goods sent back any more than customers like returning them. The result?

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Payment Services Inventory Management Returns Checkout 130

Retail TouchPoints

JUNE 2, 2023

The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2% of orders, toward two -day or later windows, which account for 80%. Shoppers want to feel reassured when making an expensive purchase, and Lamps Plus strives to make sure the checkout leaves customers feeling confident.

Inventory Management 244

Inventory Management Management Fulfillment Supply Chain Management 244

Retail TouchPoints

JUNE 21, 2022

Within the customer-facing area of the approximately 30,000-square-foot space , shoppers will find only one piece for each item, except for a few displays showcasing jewelry and beauty items near checkout points to promote impulse purchases. Expanding Checkout Options Beyond In-Store Shopping.

Payment Services 186

Payment Services Checkout Fashion Jewelry 186

Inside Retail

NOVEMBER 28, 2023

Wilkinson Sword increased its revenue using automated flows by retargeting people based on what they had previously clicked within an email, including a product image of an item a customer placed in an abandoned cart in an email to customers who do not complete a purchase at checkout.

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Marketing Drop-Shipping Promotions Checkout 287

Retail TouchPoints

NOVEMBER 26, 2020

That means showing customers high-quality images, answering frequent questions on sales pages, using an FAQ or chatbot for other concerns (like shipping times or costs), and reducing the number of hoops they have to jump through for the checkout purchase. Then, create what you think would be the most enjoyable checkout process.

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Payment Services Checkout Shipping Fulfillment 190

Retail TouchPoints

JANUARY 20, 2023

Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend. Having the data is one thing; using it to target ads, provide ad analytics and demonstrate a return on ad spend (ROAS) is another.

Advertising 258

Advertising Sporting Goods Boutique Returns 258

365 Retail

JANUARY 12, 2024

Be it shoppers paying by Scan & Go, self-checkout, in checkout-free stores or via Click & Collect: offline retail is becoming increasingly digital. Cash, cheques and invoices accounted for together 95% of turnover. This requires suitable payment solutions – turning payment into a strategic success factor.

Payment Services 64

Payment Services Checkout Accounting Point of Sale 64

Inside Retail

OCTOBER 6, 2021

The customer goes through the checkout process as usual and on the confirmation page they have the option to view their AirRobe account which will show them the item that they have just bought as well as previously purchased items. Tapping into gen Z spending power.

Payment Services 246

Payment Services Fashion Accessories Checkout 246

Retail TouchPoints

SEPTEMBER 19, 2023

In ClearSale’s most recent global survey of ecommerce consumer attitudes, 76% said they’re more likely to make a purchase from sites with accurate search and plenty of useful filtering options, and 78% said those elements make them more likely to return to that site or become a regular customer.

Customer Experience 238

Customer Experience Checkout Marketing Spend Consumer 238

Inside Retail

NOVEMBER 27, 2023

Conversely, they might spot an item in a store, compare prices on their smartphone, and choose either to take it to the checkout or order it online for home delivery. The checkout process becomes a breeze, as customers can pay directly through the device, minimising the time spent waiting in line.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

I Vend

MAY 8, 2024

Online sales account for $40 billion and are growing faster than brick and mortar sales. They can provide guidance to customers in the aisle as they browse, upsell to increase basket size, and even take payment so that customers avoid checkout lanes. A loyalty system and tailored promotions encourage this behaviour.

Shrinkage 81

Shrinkage Inventory Management Payment Services Point of Sale 81

Retail TouchPoints

JUNE 8, 2021

Asking consumers to create a new account can certainly cause some of this hesitation. Also to blame are overly complex checkout processes, invalid discount codes, security concerns, questionable return policies, comparison shopping, etc. A better checkout process can often correct issues and increase conversion rates by 35%.

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Shipping Checkout Fulfillment Comparison Shopping 183

Frank Mayer

MARCH 22, 2022

With the return of shopping at brick-and-mortar locations, customers’ new normal has pushed businesses to speed up their transitions into the omnichannel market to better bridge the gap between online and in-store experiences. And for various reasons, they have been hesitant to return. Enter automation.

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Kiosk Checkout Returns Customer Experience 80

Inside Retail

SEPTEMBER 6, 2022

Customers will be able to create accounts and list items for rent directly from the online checkout pages of participating brands, helping Designerex reach new customers and increase its inventory. Brands don’t need to get involved in renting. Someone is making two grand from a $400 dress,” Kore said.

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Fashion Checkout Fast Fashion Consumer 130

A1 Retail

SEPTEMBER 27, 2023

In Germany, that number is even higher at 49% as German ecommerce consumers generally use other financing options, such as purchase on account. Confidence returning: Nearly half (47%) of European shoppers anticipate an economic improvement in the next 12 months, with 1 in 5 (20%) believing it will improve significantly.

Merchant Services 59

Merchant Services Consumer Payment Services Checkout 59

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

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Drop-Shipping Shipping Accounting Management 207