Retail TouchPoints

JANUARY 4, 2022

Today, it can be anything from a digital Costco card to an immersive VR experience. In the era of remote work, VR very well could be the bridge between employee experience (EX) and customer experience (CX). If that takes place, we’ll see VR become commerce-capable. Let’s think ahead though.

Consumer 310

Consumer Customer Experience Marketing Fulfillment 310

Inside Retail

FEBRUARY 27, 2023

Australia Post’s 2022 e-commerce industry report told us that online retail sales represent around 20 per cent of total retail sales , with shopping habits being reformed during the pandemic. However, over the 12-month period from November 2021 to November 2022, online purchases were down 3.8

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

OCTOBER 7, 2022

The integration at The Independent launched in September 2022 with a set of participating brands including Weekday , ARKET , Panda , Facegym , Love Brand & Co. The integration at The Independent launched in September 2022 with a set of participating brands including Weekday , ARKET , Panda , Facegym , Love Brand & Co.

Merchant Services 237

Merchant Services Checkout ATS Fulfillment 237

Retail TouchPoints

MAY 9, 2023

The brand then uses data and algorithms to gauge real-time customer interest and feedback, which is then relayed to supplier partners via its proprietary supplier management system. Production for specific SKUs is accelerated, reduced or paused based on market demand.

Fulfillment 232

Fulfillment Fashion Apparel Fast Fashion 232

Retail TouchPoints

DECEMBER 21, 2023

BB&B had been in decline over the past few years, fueled in part by an ill-fated foray into private label that began in March 2021 along with store closures and layoffs followed disappointing financial results in August 2022. Alicia Esposito 7.

Sporting Goods 276

Sporting Goods Advertising Consumer Apparel 276

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Checkout 205

Checkout Shipping Customer Experience Point of Sale 205

Retail TouchPoints

AUGUST 11, 2022

With previous experience at Amazon and Starbucks, Sheriff has been tasked with expanding Parachute’s physical presence as it simultaneously expands into new categories — from bath to furniture and even loungewear. Parachute plans to double its physical store footprint and reach 30 operational stores by the end of 2022.

Location 239

Location Marketing Fulfillment Social Commerce 239

Retail TouchPoints

JANUARY 24, 2023

We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr. IKEA , which already had a resale program in the form of its “As Is” section, expanded in 2022 to include buyback and refurbishment services.

Home Furnishings 261

Home Furnishings Advertising Consumer Customer Experience 261

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 136

Consumer Payment Services Fulfillment Advertising 136

Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). Episode 297 of the Jason & Scot show was recorded on Tuesday October 4, 2022. Transcript. Scot: [14:26] Right.

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail TouchPoints

FEBRUARY 9, 2022

Plenert discussed the happy convergence of luxury and pop-ups and shared his thoughts about which design trends are likely to remain strong in 2022. RTP: What are some retail design trends you think will be strong in 2022? Retail TouchPoints (RTP): What makes pop-ups a good fit for the luxury sector?

Visual Merchandising 248

Visual Merchandising Location Shipping Shopping 248

Retail Geek

JANUARY 12, 2024

No Shopify launches an ad product such as a retail media network Yes Meta/Google/TikTok lose ad share to new social media platforms and retail media networks. For 2023, live streaming commerce, still not meaningful in the US. Number five prediction for Jason Retail Geek.

Drop-Shipping 59

Drop-Shipping Apparel Shipping Fast Fashion 59

Retail Geek

JANUARY 6, 2023

Goodwillfinds.com is an e-commerce site, which sells previously owned merchandise, which has been donated to Goodwill. We cover many of the tactical challenges (onboarding SKUs, product content, fulfillment, and curation), as well as the opportunities of this new “CircularCommerce” space.

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52