Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

Returns 216

Returns Markdowns Fulfillment Consumer 216

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

Returns 293

Returns Supply Chain Management Fulfillment Customer Experience 293

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. Here’s a scenario.

Fulfillment 265

Fulfillment Returns Customer Experience Planning 265

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Merchant Services 238

Merchant Services Payment Services Promotions Location 238

Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. Previously, Amazon’s Irish customers could shop the site via its online stores in other countries like the UK. The launch of Amazon.ie

Fulfillment 197

Fulfillment Finance Returns Management 197

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 215

Payment Services Shopping Planning Fulfillment 215

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Relatedly, leveraging apps and mobile sites to facilitate more of the curbside and BOPIS experiences would also mean shoppers are spending less time waiting for associates who are busy helping with these services.

Sporting Goods 247

Sporting Goods Consumer Checkout Shipping 247

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. 4: Return rates. Returns are an inevitable part of retail. shoppers returned more — and earlier — than in the previous holiday season.

Fulfillment 265

Fulfillment Returns Shipping Promotions 265

Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

Shipping 241

Shipping Returns Customer Experience Management 241

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

Shipping 264

Shipping Finance Customer Experience Consumer 264

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. According to Insider , total retail returns were projected to grow 2.2% billion in 2023 — accounting for 8.5%

Shipping 216

Shipping Drop-Shipping Returns Comparison Shopping 216

365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals. Fulfilment is the next battleground,” Matt Bradley continued. “The

Fulfillment 78

Fulfillment Returns Customer Experience Shipping 78

Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. Step 5: Returns Analysis and Recommerce. Efficient returns management lowers transportation and labor costs.

Planning 243

Planning Drop-Shipping Supply Chain Management Returns 243

Retail TouchPoints

APRIL 18, 2024

The Battle to Create Retail’s Future The retail industry has surpassed the tipping point on Kurzweil’s law of accelerating returns, which states that the rate of technological process and innovation tends to accelerate exponentially over time. Relentless focus on the customer. That sounds good. Many retailers are at this stage.

Fulfillment 247

Fulfillment Marketing Returns Supermarket 247

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

Returns 209

Returns Fulfillment Shipping Checkout 209

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand.

Payment Services 200

Payment Services Merchant Services Consumer Customer Experience 200

Retail TouchPoints

FEBRUARY 2, 2024

the goal of the tool is to meaningfully improve customers’ product searches. Customers can dismiss Rufus at any time and return to their traditional search results by swiping down to send the chat dialog box back to the bottom of their screen. billion , a huge increase from the $278 million in profit Amazon saw in Q4 2022.

Shopping 228

Shopping Advertising Customer Experience Apparel 228

Retail TouchPoints

SEPTEMBER 26, 2023

Don’t oversell products if you don’t have the supply to fulfill orders. It’s important to make it easier for customers to understand what they’re getting to lower the chances of returns and negative reviews. Pushback from Amazon is inevitable, as it will want to keep inventory down; however, it is imperative to plan ahead.

Advertising 247

Advertising Fulfillment Shipping Returns 247

I Vend

JANUARY 9, 2022

A new year is a time to look forward and think about what will shape the future, and in this, my first article of the year, I’ll be exploring the top five trends in retail technology for 2022. Secondly, shoppers themselves are placing ever more value on personalisation as a key element of a customer experience.

Payment Services 98

Payment Services Returns Checkout Inventory Management 98

Retail TouchPoints

MAY 16, 2022

Hughes noted that companies have secured such a large amount of consumer data that it is now time for them to return the favor by using this information to create experiences around customers. How can we take that level of human emotion and interaction at scale, because obviously you can’t do that for every customer?

Consumer 247

Consumer Customer Experience Fulfillment Returns 247

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

MAY 25, 2023

The sale of Zulily is part of Qurate’s three-year transformation strategy , launched in June 2022 and dubbed Project Athens. Michael Reinstein, Chairman of Regent, said in a statement that he looks forward to helping Zulily “return to its entrepreneurial roots as an independent business.”

Apparel 216

Apparel Fulfillment Returns Customer Experience 216

Retail TouchPoints

SEPTEMBER 29, 2023

The FTC also has charged Amazon with making sellers’ ability to obtain Prime eligibility contingent on their using Fulfillment by Amazon (FBA) and other services that the company offers. (SEO experts call the second page of any set of search results the dark side of the moon, because no one ever sees it.)

Advertising 258

Advertising Fulfillment Customer Experience Marketing 258

Rangeme

AUGUST 1, 2022

Fulfillment is a broad term that encompasses every aspect of storing, packing, and shipping your goods. Choosing the right 3PL will give you more time to grow your brand and work on product development, rather than miscellaneous fulfillment tasks. What are the benefits of outsourcing your fulfillment? And what does it cost now?

Fulfillment 52

Fulfillment Shipping Wholesale Planning 52

Retail TouchPoints

OCTOBER 19, 2022

In 2021, even as shoppers returned to the store as pandemic restrictions lifted, it still grew a bit more to over $90 billion ( 10% of the total), according to Mercatus. That number is forecast to move even lower for 2022, closer to 30%-35% of the shoppers. Now only 54% of shoppers are buying online, versus 59% in 2020.

Fulfillment 271

Fulfillment Shopping Returns Customer Experience 271

Retail TouchPoints

FEBRUARY 23, 2024

Customers will receive a $5 credit per piece of swimwear, from any brand, that they return, which can then be applied to a J.Crew swimwear purchase, for up to $20 per full-price swim piece. The “Second-Life Swim” program will be available both in J.Crew stores and online.

Apparel 257

Apparel Returns Customer Experience Fulfillment 257

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S. Create Lasting Loyalty in the Post-Purchase.

Fulfillment 228

Fulfillment Shipping Returns Promotions 228

Retail TouchPoints

DECEMBER 28, 2021

will surpass $1 trillion in 2022. As the separation between physical and digital continues to blur, retailers must throw out traditional ideas about the role physical locations play in the customer journey. It took a pandemic to give consumers a fulfillment option it turns out they really wanted.

Fulfillment 260

Fulfillment Checkout Returns Consumer 260

Retail TouchPoints

MARCH 21, 2022

Google’s management solution appears to be aimed at the small- to mid-sized retailer market, an already hotly contested territory being fought over by Shopify, with its Shopify Fulfillment Network offering two-day delivery and promising smooth returns, and Amazon with its FBA (Fulfillment by Amazon) services for its marketplace sellers.

Fulfillment 192

Fulfillment Planning Returns Management 192

Independent Retailer

NOVEMBER 2, 2021

Independent Retailer has rounded up some of the most important emerging trends in retail to watch out for in 2022 from top retail experts in the industry. Engaging Customers with Experiential Retail. The experience will generally be the same, but retailers will just accept crypto payments on verifone terminals in store.”.

Merchant Services 96

Merchant Services Payment Services Shipping Wholesale 96

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. The 2022 survey also found that a company’s environmental practices were a deciding factor for 78% of consumers.

Drop-Shipping 256

Drop-Shipping Returns Shipping Consumer 256

Retail TouchPoints

AUGUST 1, 2022

Amazon then sends the order to the store and a retail store associate fulfills it. Then an Amazon delivery partner picks up the order from the retail location and delivers it to customers that same day. It’s like DoorDash for retail, with the Amazon logo on top.

Merchant Services 238

Merchant Services Fulfillment Checkout Location 238

Retail TouchPoints

JUNE 13, 2022

The delivery drone will fly to the designated delivery location, descend to the customer’s backyard and hover at a safe height. It will then safely release the package, rise back up to altitude and return to base. Amazon will use feedback from Lockeford residents to refine the service for a broader rollout.

Fulfillment 239

Fulfillment Returns Location Planning 239

Inside Retail

SEPTEMBER 19, 2023

Top 10 fastest growing retailers Amid the dynamic and competitive retail landscape in 2022, ‘GoTo Gojek Tokopedia PT’ and Singapore’s ‘Sea Ltd’ emerged as standout performers, achieving retail sales growth rates of 44 per cent and 43 per cent, respectively.

Retail Marketing 130

Retail Marketing Marketing Apparel Fulfillment 130

Retail TouchPoints

SEPTEMBER 13, 2021

will surpass $1 trillion in 2022. As the separation between physical and digital continues to blur, retailers must throw out traditional ideas about the role physical locations play in the customer journey. Double-digit growth in U.S. That omnichannel view of understanding is terribly important.”.

Grocer 260

Grocer Consumer Fulfillment Customer Experience 260

Inside Retail

JANUARY 24, 2023

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. In-store innovation Retailers continue to overhaul legacy systems and integrate in-store tech at pace, with one goal – a seamless customer experience.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Shopping 239

Shopping Customer Experience Shipping Consumer 239