Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals.

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Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. lower than the same period in 2022, with comp sales down 5.4% drop from 2022. Macy’s, Inc. Q4 net sales of $8.1

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Retail TouchPoints

JUNE 29, 2023

The company also has been making efforts to expand the availability of its offerings; Shipt revealed plans to add SNAP EBT to its payment options in September 2022 and debuted its LadderUp initiative supporting food access and local businesses in February 2023.

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Retail TouchPoints

SEPTEMBER 8, 2023

billion Kroger-Albertsons merger, first announced in October 2022 , had been planned with store divestitures in mind, but the specific number to be sold and their locations had not yet been determined. billion during the same period in 2022. compared to Q2 2022. billion in cash. The retailer generated $33.9

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Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Prediction 5: Holiday 2022 Will Be a True Glimpse of Post-COVID Retail. Dig into their predictions and start putting your seasonal plan in place!

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Retail TouchPoints

DECEMBER 1, 2021

Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences. Retailers in 2022 will need to take a proactive approach to limiting supply chain risk and reexamine their continuity plans to improve supply chain resiliency.

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Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S. During the call on Nov.

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Retail TouchPoints

JUNE 7, 2022

Clark has served in managerial positions at a number of fulfillment centers and helped establish the company’s Tokyo fulfillment center, and led the build out Amazon’s transportation network. We also have a solid multi-year plan to fight the inflationary challenges we are facing in 2022.

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Inside Retail

FEBRUARY 15, 2022

This is creating new challenges for retail operations, including a particular demand for agile merchandise planning and supply-chain processes. Such decisions are not new; however, they are now occurring outside of typical planning cycles and with less data to guide them. Retailers are finding omnichannel fulfilment complex.

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Retail TouchPoints

NOVEMBER 3, 2021

More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery. These and other benefits will feed “massive increases in groceries, soft goods and the hospitality sector” for mobile deployments, explained Buzek.

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Retail TouchPoints

JANUARY 19, 2023

Starbucks and DoorDash have expanded their delivery partnership to Northern California, Texas, Georgia, Florida and other select markets, with plans for availability in all 50 states by March 2023. as well as market expansions in Seattle, Portland and New York City in 2022.

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Retail TouchPoints

FEBRUARY 5, 2024

Soon many more Amazon orders will be arriving without that friendly Amazon “over-box,” because as of today SIPP is expanding to all Fulfilled by Amazon (FBA) sellers in the U.S. As a result, in 2022, 11% of packages globally were shipped without Amazon packaging , amounting to millions of deliveries. and Canada. and Canada. and Canada.

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Fulfillment Drop-Shipping Shipping Customer Experience 264

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers. The brand also opened a pop-up shop from Dec.

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Retail TouchPoints

MARCH 31, 2023

Wish has been in the midst of a massive turnaround effort for more than a year now, and in summer 2022, the app reintroduced itself to consumers with a rebrand and major marketing blitz. And this is just the first of in a series of shopping events Wish has planned for 2023.

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Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022.

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Retail TouchPoints

MARCH 6, 2023

“ Our goals for growth in 2023 will look similar to the ones from 2022, with a major focus on meeting customers where they are: online, in-store, marketplaces, internationally, etc., ” said Andrew Sutton, Director of Fulfillment at Dr. Squatch, in an interview with Retail TouchPoints. and internationally.

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Retail TouchPoints

APRIL 28, 2023

billion in Q1 2022. Amazon put an emphasis on convenience as a driver for its retail business during the quarter: nearly 26 million customers utilized same-day delivery, up 50% compared to Q1 2022, according to CEO Andy Jassy. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4

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Retail TouchPoints

JULY 5, 2022

Amazon has delayed or canceled plans for at least 16 U.S. This scaling back follows a disappointing Q1 2022, during which the ecommerce giant reported a $3.8 billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. year-over-year.

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Fulfillment Planning Customer Experience Consumer 270

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros.

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Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey.

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Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand.

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Payment Services Merchant Services Consumer Customer Experience 200

Retail TouchPoints

MAY 10, 2022

As a result, customers can now get their orders in half the time and with 40% reduced cost of delivery for pickup parcels. Expansion plans include the first IKEA stores in Stockholm and Toronto, which were specially designed to operate in busy downtown locations. IKEA also has been experimenting with even smaller stores in the U.S.,

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Rangeme

AUGUST 1, 2022

Fulfillment is a broad term that encompasses every aspect of storing, packing, and shipping your goods. Choosing the right 3PL will give you more time to grow your brand and work on product development, rather than miscellaneous fulfillment tasks. What are the benefits of outsourcing your fulfillment? And what does it cost now?

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Retail TouchPoints

MAY 9, 2023

There, she helped accelerate topline sales through supplier partnerships, increased innovation and improved customer experiences. and ecommerce sales were up 17% year-over-year for Q4 2022, which ended [PROVIDE DATE]. Watkins is a 24 -year Walmart veteran who has served in multiple roles, most recently as EVP of the U.S.

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Retail TouchPoints

NOVEMBER 30, 2023

ParcelLab is not just a vendor, but a partner,” said Breanna Moreno, VP of Customer Experience at True Classic in a statement. Centralized, real-time customer analytics provided by ParcelLab have been invaluable in driving future business strategy and creating a fully personalized experience for our growing customer base.”

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Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. In the retail world, swift order processing is the hallmark of efficient logistics operations and exceptional customer service.

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Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year. billion in 2022.

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Retail TouchPoints

AUGUST 11, 2022

Here’s how he plans to do it. Revenue in Q2 2022, which ended June 30, was down 80% YoY to $134 million , and quarterly users were at a record-low 23 million , far less than the 115 million of Q2 2020. The Comeback: A Three-Part Action Plan. Bargains and Discovery Draw Shoppers. A helmet for your chicken, just $3!

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Merchant Services Planning Consumer Shipping 228

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We The equivalent in U.S. dollars is $2.58

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Retail TouchPoints

NOVEMBER 22, 2023

“Adding Uber Eats to our stable of marketplace options was a natural next in expanding convenient access to our better-than-elsewhere bargains and fulfilling the omnichannel objective within our multi-year plan,” said Matt Weger, SVP and Chief Digital and Technology Officer at Big Lots in a statement. and Canada in a statement.

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Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

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Retail TouchPoints

MARCH 21, 2022

Google’s management solution appears to be aimed at the small- to mid-sized retailer market, an already hotly contested territory being fought over by Shopify, with its Shopify Fulfillment Network offering two-day delivery and promising smooth returns, and Amazon with its FBA (Fulfillment by Amazon) services for its marketplace sellers.

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Retail TouchPoints

SEPTEMBER 26, 2023

Pushback from Amazon is inevitable, as it will want to keep inventory down; however, it is imperative to plan ahead. Don’t oversell products if you don’t have the supply to fulfill orders. Businesses are more likely to influence Amazon buy-in when they can definitively sell what they say they can. What sold through?

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Retail TouchPoints

FEBRUARY 29, 2024

Sam’s Club, which first announced plans for the studio in June 2022 , will use Clubhouse as an innovation engine for testing products and designing new, enhanced experiences for members and associates. Sam’s Club has introduced the functionality at 30 locations and plans to roll it out chainwide throughout 2024.

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Retail TouchPoints

NOVEMBER 17, 2023

“Our broad, strategic partnership should do just that, from changing the ease with which customers can buy vehicles online, to making it simple to use Alexa in Hyundai vehicles for entertainment, shopping, smart home adjustments and calendar checks, to enabling Hyundai to transform their customer experiences and business operations by moving to AWS.”

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Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

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