Inside Retail

DECEMBER 11, 2023

billion for the four day event this year marginally above the predictions ahead of both the 2021 and 2022 events. Great to have the dollars ringing in the registers, but what is the impact of the chaotic and, for so many, frustrating, mega event on customer experience?

Customer Experience 147

Customer Experience Promotions Returns Shopping 147

Retail TouchPoints

JANUARY 19, 2022

Brands do this under the guise of helping provide a better customer experience, but it only takes one breach for that to completely wipe out consumer trust — it exposes the extent to which brands collect, track and keep consumer data on file. Identify a Clear Value Exchange. 3 Tips When Navigating the new Data Privacy Landscape.

Customer Experience 289

Customer Experience Consumer Accounting ATS 289

Frank Mayer

JANUARY 14, 2022

As the new year dawns, 2022 CX strategies across industries will continue to center on convenience and consumer satisfaction by nurturing omnichannel plans and implementing the latest technology. Read on to discover three customer experience predictions for the upcoming year. The Hybrid Shopping Experience. “And

Customer Experience 79

Customer Experience Kiosk Checkout Shrinkage 79

Inside Retail

NOVEMBER 29, 2023

At a time when consumers are conscious of spending, especially in the lead-up to the holiday period, offering more value through tailored customer experiences for free is key to getting consumers to purchase through certain retail channels. Currently 35 per cent of brands tagged are affiliates of the platform.

Customer Experience 130

Customer Experience Fashion Returns Shipping 130

Inside Retail

AUGUST 14, 2023

Existing customers tend to spend nearly a third more too. Alongside pricing strategy and value-adds, there is another, vital way for retailers to provide more for their customers. Customer experience is driven by your people’s experience. And it starts with your people. Price and discounts will only go so far.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. 1 Despite the rise in card usage, as of September 2022, 46 per cent of SMEs continued to accept cash 2 and have dropped their focus on discouraging the use of cash.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands. by 2024.

Checkout 317

Checkout Drop-Shipping Customer Experience Shipping 317

Retail TouchPoints

NOVEMBER 3, 2022

The revamped stores will feature a new layout designed to support one-on-one customer experiences. At the new locations customers can walk in or make an appointment, and use the services of an expertly trained stylist and in-house alterations artisan. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.

Customer Experience 217

Customer Experience Clienteling Boutique Accessories 217

Inside Retail

JANUARY 11, 2022

“[Retailer’s have] thought outside the box and found creative solutions to handle so many new problems, from dealing with supply chain issues to continuing to develop relationships with their customers, no matter where they are.” ” Winners will be announced in Melbourne on the 3 March, 2022.

Customer Experience 264

Customer Experience Fashion Management 264

Inside Retail

NOVEMBER 1, 2022

Whether they’re big or small, established players or relative newcomers, these retailers stand out for their incredible stores, amazing customer experience, innovative use of technology and commitment to social issues. . Download the Coolest Retailers in Asia 2022 report. Download the Coolest Retailers in Australia 2021 report.

Fashion 246

Fashion Customer Experience Management ATS 246

Cisco Retail

MAY 10, 2022

Automate NetOps to streamline business and IT processes and improve customer experiences while unlocking savings and increasing revenue. From home deliveries to streaming and video services, the past couple of years have taught us that customers crave tailored and personalized experiences—anytime, anywhere.

Customer Experience 141

Customer Experience Management Consumer ATS 141

365 Retail

JUNE 10, 2022

ZigZag Global has won the DELIVER 2022 Customer Experience Award, beating out a number of respected brands from across retail and logistics. ZigZag received the award for “providing it’s own end customers a remarkably superior experience”.

Customer Experience 64

Customer Experience ATS Returns Apparel 64

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Merchant Services 238

Merchant Services Payment Services Promotions Location 238

Retail Times

JUNE 10, 2022

ZigZag Global has won the DELIVER 2022 Customer Experience Award, beating out a number of respected brands from across retail and logistics. ZigZag received the award for “providing it’s own end customers a remarkably superior experience”.

Customer Experience 59

Customer Experience ATS 59

Cisco Retail

JUNE 14, 2022

We value the opportunity to help our customers embrace their possible. . Today, we want to recognize and celebrate the accomplishments of our customers by highlighting three who were selected to receive the?2022 2022 Cisco CX Customer Hero Award. Congratulations to our winners!

Customer Experience 52

Customer Experience Shipping Returns Planning 52

Theatro

JANUARY 25, 2023

adults to share their experiences and views on the current state of in-store retail. Here are the results of our retail customer experience survey. With the holiday shopping season fresh in respondents’ minds, the survey asked shoppers about their specific retail experiences during the 2022 holiday season.

Customer Experience 98

Customer Experience Shopping Store Layout Consumer 98

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Prediction 5: Holiday 2022 Will Be a True Glimpse of Post-COVID Retail. Many households may be heading back to school, but the holiday season is on the minds of many retail executives.

Sporting Goods 247

Sporting Goods Consumer Checkout Shipping 247

Cisco Retail

JUNE 7, 2022

Register for Cisco Live “All In” 2022 in Las Vegas & Online (June 12 – 16, 2022). You especially won’t want to miss: Driving Successful Customer Outcomes with Partner Lifecycle Services – PSOCX-1105, Tuesday, June 14, 2022, 4:00 PM – 4:30 PM PDT. We’d love to hear what you think.

Customer Experience 105

Customer Experience ATS Shopping Marketing 105

Mulesoft

APRIL 6, 2022

Almost three quarters of organizations’ customer interactions are digital. However, according to the MuleSoft 2022 Connectivity Benchmark Report, 70% of organizations struggle to provide a completely connected user experience across all channels. Delivering better CX to businesses in the […].

Customer Experience 98

Customer Experience 98

Retail TouchPoints

MAY 13, 2022

Retail TouchPoints and design:retail have unveiled the 2022 slate of 40 Under 40 Award winners. Winners were celebrated at a cocktail reception during the 2022 Retail Innovation Conference & Expo , held May 10-12 at McCormick Place in Chicago, and they will be spotlighted in a special report scheduled to publish in July 2022.

Management 267

Management Brand Management Marketing Customer Experience 267

Retail TouchPoints

FEBRUARY 9, 2022

From social media integrations and dynamic content to increased personalization and artificial intelligence, these advancements are revolutionizing ecommerce experiences around the world. In 2022 expect to see more brands developing mobile-friendly apps to complement both their online and physical stores. Holistic ecommerce experience.

Consumer 299

Consumer Customer Experience Returns Shopping 299

Retail TouchPoints

DECEMBER 1, 2021

Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences. Retailers in 2022 will need to take a proactive approach to limiting supply chain risk and reexamine their continuity plans to improve supply chain resiliency.

Shipping 264

Shipping Finance Customer Experience Consumer 264

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. Connect customers and employees for a delightful digital experience. Great digital experiences are not delivered in silos.

Fulfillment 265

Fulfillment Returns Customer Experience Planning 265

Retail TouchPoints

JUNE 16, 2022

We expect to see that trend accelerate through 2022 and perhaps even pick up more speed in the latter half of 2023, in ways that give consumers and business users more options for connected experiences that continue to narrow the gap between the physical and digital worlds. Eventually, this will be the new norm.

Customer Experience 277

Customer Experience Consumer Management 277

Retail Focus

JANUARY 18, 2022

In 2022, retailers will leverage digital technology and data-drive innovations to tackle the continued challenges posed by COVID-19, and deliver exceptional customer experiences online, in-store and everywhere in between. In 2022, retailers will embark on some of their most significant transformations to date.

Customer Experience 173

Customer Experience Checkout Consumer Returns 173

I Vend

JUNE 15, 2022

Customers took to social media to vent their frustration about price differentials of up to 40%, and the confusion of some items being more expensive online than in-store, and vice versa. For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation.

Customer Experience 98

Customer Experience Shopping Accounting Consumer 98

Cisco Retail

APRIL 13, 2022

I have led Cisco’s Global Customer Experience (CX) Partner Success for more than a year. We have all seen the rise and fall of companies such as Yahoo versus Google, Blockbuster versus Netflix, and Apple versus Nokia based on how they deliver customer experience. Partners are our customers.

Customer Experience 110

Customer Experience Shipping Marketing Management 110

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022.

Planning 282

Planning Marketing Store Operations ATS 282

Cisco Retail

JUNE 13, 2022

If you don’t know, Lifecycle Advantage is a leading customer experience management program for partners that leverages insights and automation to drive retention and growth. Improved customer satisfaction. Visit us at Cisco Live , June 12-16, 2022. Enroll in Lifecycle Advantage today. Already enrolled?

Customer Experience 97

Customer Experience Accounting Management ATS 97

Hyken

AUGUST 4, 2023

This week, we feature an article by Srushti Shah, a digital marketer focused on effectively helping her clients and customers achieve their desired results. She writes about how artificial intelligence and machine learning technology can help businesses automate processes and put more focus on delivering amazing customer experiences.

Customer Experience 52

Customer Experience Accounting Consumer Marketing 52

Inside Retail

MARCH 3, 2022

Pharmacy retailer TerryWhite Chemmart has won the major prize at the 2022 Retailer Awards presented by Commonwealth Bank, taking out the award for Customer Experience of the Year in a medium to large business. The full list of the award winners is: Customer Experience of the Year (Medium to Large): TerryWhite Chemmart.

ATS 130

ATS Customer Experience Fashion Marketing 130

Retail Focus

AUGUST 22, 2022

The flagship My Being retail store by Cannabotech has been shortlisted in the Technology category for the Creative Retail Awards 2022. Entrants needed to demonstrate how technology enhances the retail store and enriches the customer experience. Cannabotech is defining a new standard for the medicinal cannabis industry.”.

Customer Experience 182

Customer Experience Location ATS 182

Theatro

APRIL 5, 2022

DALLAS – April 5, 2022 – Theatro , pioneers of the world’s first voice-controlled Mobile Communications Platform connecting employees to resources across their enterprise, announced its global expansion of Theatro services with the Army & Air Force Exchange Service. For more information, visit www.theatro.com.

Customer Experience 98

Customer Experience Location Shopping ATS 98

Retail TouchPoints

SEPTEMBER 12, 2022

Target has entered an exclusive multiyear agreement with FAO Schwarz to begin offering the iconic brand’s toys at Target stores and on target.com starting in October 2022. can enjoy this experience at their local Target store.”. The curated assortment of toys will feature items at prices ranging from $9.99 to $149.99

Location 247

Location Shopping ATS Customer Experience 247

Hyken

DECEMBER 2, 2022

This week, we feature an article by Steve Miller, Head of Customer Success at Cirrus , a contact center solution that helps companies engage with their customers. He shares the benefits of excellent customer experience for your customers and employees. Steve Miller is the Head of Customer Success at Cirrus.

Customer Experience 58

Customer Experience Returns Management ATS 58

I Vend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Payment Services Checkout Marketing Spend 98

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 77

Customer Experience Shrinkage Checkout Inventory Management 77