Retail TouchPoints

FEBRUARY 9, 2022

From ordering groceries to meeting new people, the convenience and speed with which we can do almost anything is extraordinary — and it isn’t something consumers are going to give up. Consumers now want the best of both worlds, and this collective desire has led to an inevitable blurring of the lines between physical and digital retail.

Consumer 295

Consumer Customer Experience Returns Shopping 295

Retail TouchPoints

APRIL 21, 2022

Retail industry professionals know how vital it is for them to stay abreast of the latest consumer and societal trends. When your job is ultimately about pleasing the public with the products you offer, you’d better have a solid grasp of what’s important to customers today — and most of all how their expectations may change in the future.

Retail Trends 253

Retail Trends Social Commerce ATS Consumer 253

Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Retail media networks on the rise: “Throughout 2022, it seemed as though a new retail media network launched every day,” Reda wrote. Taking place January 15-16 from 10 a.m.

Consumer 253

Consumer Beauty and Health Returns Location 253

Retail TouchPoints

APRIL 4, 2022

Nearly 10,000 attendees crowded into the Mandalay Bay Hotel in Las Vegas for Shoptalk 2022, held March 27-30, to walk the exhibit hall floor and hear from more than 280 speakers. We’re customers [ourselves], so we understand when recommendations are random and have nothing to do with us,” Bornstein added. It’s the next wave.”.

Social Commerce 226

Social Commerce Consumer Marketing ATS 226

Retail TouchPoints

OCTOBER 12, 2023

Consumers are cautious and somewhat “on watch” when it comes to AI, but they know they’ll need to reconcile their reservations. According to Morning Consult, 52% of consumers are convinced that AI is here to stay. So what’s at play here and where might we go next?

Social Commerce 245

Social Commerce Consumer Shopping Marketing 245

Retail TouchPoints

SEPTEMBER 14, 2022

Unfortunately that ancient (1989) bit of cinematic wisdom hasn’t exactly held true in the modern field of social media, where platforms including TikTok , Facebook and Instagram are increasingly pulling back on social commerce initiatives that have failed to attract enough of the right players. is livestream shopping.

Social Commerce 245

Social Commerce Shopping Advertising Consumer 245

Retail TouchPoints

OCTOBER 10, 2023

Despite global economic concerns, consumer spending has remained robust throughout 2023, and retailers are looking forward to a blockbuster Q4 full of holiday spending. eMarketer expects retail mobile commerce sales to account for 43.4% In 2024, mobile commerce sales are expected to hit $534.18 billion in 2022.

Payment Services 220

Payment Services Social Commerce Accounting Customer Experience 220

Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. The lawsuit accuses these domains of using Temu’s trademarks without a license in order to “to create a false association with Temu and deceive consumers.” 16, 2023 in the U.S. years each by local authorities.

Fast Fashion 201

Fast Fashion Customer Experience Promotions Fashion 201

Retail TouchPoints

AUGUST 12, 2022

Among the solutions chosen for the 2022 cohort were tools that support sustainability by repurposing garments in both the physical and digital worlds — solutions that can advance the evolution of retail personalization with innovations in areas such as the metaverse, NFTs, gaming, social commerce and product returns.

Social Commerce 184

Social Commerce Fashion Returns Consumer 184

Independent Retailer

FEBRUARY 3, 2022

With ecommerce constantly evolving, new in-store gadgets coming out to help transactions go faster and more smoothly, and data becoming more crucial to personalizing the customer experience, retailers need to stay alert on the latest trends to keep business booming. Social Media Platforms Become the New QVC for Millennials and Gen Z.

Payment Services 76

Payment Services Social Commerce Location Consumer 76

Retail TouchPoints

FEBRUARY 7, 2024

That can be difficult when the average consumer is bombarded with ads, but that is why brands are turning to interactivity to stand out amongst the clutter. Above all else, retailers must have a solid tech foundation in order to enable a gamified customer experience. Don’t be afraid to experiment. Make it fun.

Customer Retention 230

Customer Retention Customer Experience Advertising Consumer 230

Retail TouchPoints

AUGUST 9, 2022

“There’s a beauty and complexity in having brands online,” noted Katie Thomas, who is a Lead at the Kearney Consumer Institute. “We We already have so many options to choose from, but there’s a unique opportunity for consumers to find new and interesting products.” Build Trust Through Transparent CX.

Social Commerce 260

Social Commerce Returns Consumer Marketing 260

Retail TouchPoints

DECEMBER 21, 2023

Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023. But negative press didn’t stop either app from drawing U.S. Nicole Silberstein 6.

Sporting Goods 276

Sporting Goods Advertising Consumer Apparel 276

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. If that takes place, we’ll see VR become commerce-capable.

Consumer 310

Consumer Customer Experience Marketing Fulfillment 310

Retail TouchPoints

FEBRUARY 7, 2023

But the luxury market sits in a unique position of growth: spending on luxury goods grew approximately 20% in 2022, according to Bain & Company , and it is likely to expand further through 2023. These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands.

Payment Services 272

Payment Services Consumer Marketing Fast Fashion 272

Retail TouchPoints

JULY 7, 2022

That’s because it’s the “everyday” influencers — creators who are making content as a side hustle rather than as a full-time job — who are able to truly, deeply engage with consumers. Move Beyond Social Commerce Platforms for Maximum Impact.

Marketing 266

Marketing Social Commerce Consumer Management 266

Retail TouchPoints

APRIL 25, 2022

The good news for retailers is that when designed and executed well, return policies can deliver benefits that include bolstering customer satisfaction, reducing waste, easing internal business demands and affording insights into consumer data. Efforts to go green are resonating with consumers and return processes are no exception.

Returns 250

Returns Shopping Promotions Social Commerce 250

Retail TouchPoints

AUGUST 17, 2022

While many brands and retailers are focusing on engaging Gen Z, Gen Alpha is slowly creeping into the picture. Gen Alpha — consumers born after 2010 — have grown up immersed in technology. That’s why retailers like Kids Foot Locker are embracing the convergence of community and technology to effectively reach Gen Alpha consumers.

Consumer 257

Consumer Customer Experience Apparel Advertising 257

Retail Minded

JANUARY 21, 2022

And, while the current retail industry all too often has frustrating experiences to manage – including empty store shelves, hiring instability, and rising inflation – I believe that with great challenges also come great opportunities and NRF 2022 certainly reinforced this sentiment for me this year. Live selling capabilities.

Payment Services 52

Payment Services Social Commerce Merchant Services Fulfillment 52

Retail TouchPoints

JANUARY 24, 2023

Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points.

Home Furnishings 261

Home Furnishings Advertising Consumer Customer Experience 261

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Fulfillment 254

Fulfillment Social Commerce Management Shopping 254

Retail TouchPoints

JANUARY 19, 2023

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.

Social Commerce 257

Social Commerce Consumer Marketing Shopping 257

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. How to Take Consumer Engagement and LTV to New Levels.

Consumer 136

Consumer Payment Services Fulfillment Advertising 136

Retail TouchPoints

JULY 20, 2022

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. Finally, “innovative” capabilities would incorporate personalization or tailored results based on consumer context and past behaviors. The result? Loyalty programs.

Consumer 235

Consumer Customer Experience Inventory Management Shopping 235

Retail TouchPoints

JULY 22, 2022

And even as other players are seeing sales and visits slip as the pandemic ecommerce boom wanes, shopper traffic on ShopStyle increased 11% YoY in April 2022, and brands’ investment in the platform is up 47% so far this year. I’d say we’re more of a social commerce platform than a marketplace. million loyalty members.

Fashion 284

Fashion Social Commerce Shopping Advertising 284

Retail TouchPoints

NOVEMBER 11, 2022

The chief marketing position at TikTok has been vacant since the departure of Nick Tran in January 2022. While she most recently comes from the sports world, Jhaveri is no stranger to the social media and tech sectors.

Marketing 212

Marketing Advertising Customer Experience Planning 212

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Checkout 205

Checkout Shipping Customer Experience Point of Sale 205

Retail TouchPoints

JUNE 9, 2022

But Lindsay Jerutis, GM for ShopStyle Collective , believes that marketing and social teams are overlooking a significant opportunity: using influencers to sway product demand and respond to product availability challenges. Retail TouchPoints (RTP): How can marketing and, specifically, social media help brands better manage consumer demand?

Consumer 346

Consumer Marketing Promotions Management 346

Inside Retail

FEBRUARY 27, 2023

Australia Post’s 2022 e-commerce industry report told us that online retail sales represent around 20 per cent of total retail sales , with shopping habits being reformed during the pandemic. However, over the 12-month period from November 2021 to November 2022, online purchases were down 3.8

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

JUNE 14, 2022

One definition most can agree on, though, is that it’s a “virtual world,” and one that already is presenting tremendous opportunities for both brands and consumers. And just as the metaverse will change the way that we shop, communicate and socialize, it will also change how customer service is delivered.

Merchant Services 220

Merchant Services Social Commerce Customer Experience Fashion 220

Retail TouchPoints

SEPTEMBER 2, 2022

To capitalize on this new market opportunity, brands and retailers must understand what Gen Z consumers want and expect from the brand experience. The Retail Influencer Network , an exclusive group of senior business leaders and influential investors and analysts founded by Berns Communications Group, will gather in New York City Sept.

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ATS Consumer Marketing Fashion 206

Inside Retail

FEBRUARY 15, 2024

As Joe Yan, ContextLogic’s CEO, stated in a press release posted on Wish’s website, “Integrating the Wish platform into Qoo10 will create a true global cross-border e-commerce platform to support the massive market demand. Temu is estimated to have spent between US$600 million and US$1.4 billion on ads during the first nine months of 2023.

Merchant Services 130

Merchant Services Customer Experience Consumer Shopping 130

Retail TouchPoints

APRIL 28, 2023

But Wells knows that to successfully acquire this coveted group of consumers while also retaining its incredibly loyal base of millennial shoppers, the brand can’t simply live in the past. Wells knows True Religion needs to be intentional about the channels it uses to connect with consumers.

Fashion 244

Fashion Consumer Marketing Accounting 244

Retail TouchPoints

NOVEMBER 7, 2023

Claire’s relevance was waning in the late 2010s as the shopping malls where so many of its stores were located became less of a destination among young consumers. But no matter where the Claire’s brand grows, and which bleeding-edge technologies it employs, consumer insights will be at the center.

Advertising 222

Advertising Jewelry Consumer Accessories 222

Retail TouchPoints

DECEMBER 28, 2021

will surpass $1 trillion in 2022. ” “Retail has survived since biblical times roughly in the form of a physical space with product available to sell and the exchange of funds for that product,” said Jonathan Sharp, Managing Director at the Alvarez & Marsal Consumer and Retail Group. And although [curbside] is No.

Fulfillment 254

Fulfillment Checkout Returns Consumer 254

Retail TouchPoints

JANUARY 19, 2022

“Brand elevation is core to the Ralph Lauren strategy,” said Patrice Louvet, CEO of Ralph Lauren during a fireside chat at the NRF’s 2022 Big Show , held in New York Jan. The consumer is looking for aspirational product stories and we have a unique opportunity to serve them in this space.”.

Department Stores 232

Department Stores Wholesale Consumer Fashion 232

Retail TouchPoints

FEBRUARY 17, 2023

When she joined Homedics in May 2022, she wanted to bring similar processes to her new team that also encouraged deep collaboration and brainstorming. That way when new consumers walk into stores, they’re asking specifically for our brand.

Marketing 273

Marketing Wholesale Advertising Consumer 273