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4 Ways Ecommerce Returns Will Change in 2022

Retail TouchPoints

The cost of returns keeps ecommerce operators awake at night — so much so that some large retailers have adopted a “just keep it” policy towards certain purchases, opting to issue a refund without asking for the merchandise back (a trend that may prove unsustainable for both margins and the environment if consumers come to expect it).

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Salesforce’s Top 5 Predictions for Holiday 2022

Retail TouchPoints

A peek at second-quarter data indicates this trend is accelerating, with April and May showing a 7% increase in ASP on top of a 17% increase during the same period in 2021. This scenario sets up a battle across all sectors of the economy for brands looking to tap into consumer wallets as they shop for fewer items at fewer retailers.

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What are the Top Commerce Trends for 2022 and Beyond?

Retail TouchPoints

But as consumers, businesses and markets settle into something like a new routine, what changes will commerce experience in the year ahead? However, we’re also starting to see B2B features appear in the B2C world, and we expect that to gain momentum in 2022 and beyond. For 2022 and Beyond: Live Commerce and the Metaverse.

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Retailers Increasingly Turning to Third-Party Resources to Handle Fulfillment

Retail TouchPoints

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

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Reports: Chinese Ecommerce Player Pinduoduo Launches U.S. Site

Retail TouchPoints

Pinduoduo has made its most aggressive move yet into non-Chinese markets with the Sept. 1, 2022 launch of its Temu site, according to CNBC and other media reports. The site offers items across categories including apparel, jewelry, pet supplies and home and garden, many at bargain prices.

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Headwinds at Gap: Old Navy CEO Out, Banana Republic UK to Shutter Ecommerce Operations

Retail TouchPoints

has downgraded its sales outlook for the first quarter of fiscal 2022 and announced the departure of Old Navy President and CEO Nancy Green, causing shares of the retail group to plummet 18% the day after the announcements. Citing challenging macro-economic dynamics and “execution challenges” at the Old Navy brand, Gap Inc.

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Q1 2022 Roundup: Big Box Giants’ Sales Growth Slows, Cool Weather Chills Home Improvement Results

Retail TouchPoints

However, shares dropped 11.38% to $131.35 following the results’ release on May 17 and continued dropping the morning of May 18, hitting $125.51. “We’re While we’ve experienced high levels of inflation in our international markets over the years, U.S. Store comparable sales grew 3.3% billion in revenue.