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4 Ways Ecommerce Returns Will Change in 2022

Retail TouchPoints

The cost of returns keeps ecommerce operators awake at night — so much so that some large retailers have adopted a “just keep it” policy towards certain purchases, opting to issue a refund without asking for the merchandise back (a trend that may prove unsustainable for both margins and the environment if consumers come to expect it).

Returns 308
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DoorDash Debuts Package Pickup Service to Streamline Returns

Retail TouchPoints

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store. “We retailers in 2022, $816 billion , or 16.5% , was returned.

Returns 238
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Q1 2022 Roundup: Big Box Giants’ Sales Growth Slows, Cool Weather Chills Home Improvement Results

Retail TouchPoints

However, shares dropped 11.38% to $131.35 following the results’ release on May 17 and continued dropping the morning of May 18, hitting $125.51. “We’re We know how to deliver exceptional value and manage profitability. And we will work with our vendor partners from sourcing to production to shipping.”.

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A 5-Point Action Plan to Build an Environmentally Friendly Supply Chain for Your Business in 2022

Retail TouchPoints

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. At least 65% of world economies have committed to achieve net zero by 2050. Efficient returns management lowers transportation and labor costs.

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How Ecommerce Retailers Can Prepare Now for Back-to-School 2022

Retail TouchPoints

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

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Customers Care About Sustainability, so Show them how Ecommerce Delivers

Retail TouchPoints

However, one sustainable investment management firm’s data indicates that ecommerce can generate 17% less greenhouse gas emissions than brick and mortar retail shopping, and other studies report similar ecommerce advantages. The 2022 survey also found that a company’s environmental practices were a deciding factor for 78% of consumers.

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3 Expert Perspectives on Why Margin, Experience and Loyalty Will be Key to Winning Holiday 2022

Retail TouchPoints

Inflation and the threat of recession are defining aspects of the 2022 holiday season, but the potential bad news will do little to dampen a potentially successful — if not extraordinary — season. This year is all about margin and profitability,” said Rob Garf, VP and GM, Retail at Salesforce in an interview with Retail TouchPoints. “