365 Retail

JUNE 10, 2022

ZigZag Global has won the DELIVER 2022 Customer Experience Award, beating out a number of respected brands from across retail and logistics. ZigZag received the award for “providing it’s own end customers a remarkably superior experience”.

Customer Experience 64

Customer Experience ATS Returns Apparel 64

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. billion in 2022. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. Serial returners’ are shoppers who deliberately buy several items knowing full well they won’t keep some of them. retailers $22.8 retailers lose $10.40

Returns 230

Returns Payment Services Shipping Accounting 230

Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). And while establishing customer-friendly return policies might encourage shoppers to return more items, the payoff comes with higher levels of shopper loyalty.

Returns 256

Returns Shopping Promotions Social Commerce 256

Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands. by 2024.

Checkout 317

Checkout Drop-Shipping Customer Experience Shipping 317

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. So for a digital brand like Viscata, reducing returns can have a substantial impact on the bottom line.

Returns 251

Returns Apparel Supply Chain Management Fashion 251

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

Returns 216

Returns Markdowns Fulfillment Consumer 216

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Merchant Services 238

Merchant Services Payment Services Promotions Location 238

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. The first store to pilot the new suite of solutions is the Beverly Hills, Calif.,

Checkout 274

Checkout Payment Services ATS Returns 274

Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months.

Returns 130

Returns Drop-Shipping Customer Experience Shipping 130

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. Yes, the search should return the precise results for this precise query. Connect customers and employees for a delightful digital experience.

Fulfillment 265

Fulfillment Returns Customer Experience Planning 265

Theatro

JANUARY 25, 2023

But they’ve also become more accustomed to the advantages of e-commerce, such as avoiding long lines and having an almost infinite amount of product information at their fingertips. This makes them more impatient with the in-store experience,” said Theatro CEO Chris Todd. Here are the results of our retail customer experience survey.

Customer Experience 98

Customer Experience Shopping Store Layout Consumer 98

Small Biz Trends

MAY 28, 2022

TECHSPO ATLANTA 2022 is a two-day event that will showcase the developers, brands, marketers, technology providers, designers, innovators, and evangelists of upcoming technologies. TECHSPO Atlanta 2022 Technology Expo (Internet ~ Mobile ~ AdTech ~ MarTech ~ SaaS). June 30, 2022, Atlanta, Georgia. Strategic Marketing 2022.

ATS 140

ATS Finance Marketing Returns 140

Cisco Retail

JUNE 14, 2022

At Cisco CX, our customers are our heroes. We value the opportunity to help our customers embrace their possible. . Today, we want to recognize and celebrate the accomplishments of our customers by highlighting three who were selected to receive the? 2022 Cisco CX Customer Hero Award. APJC: Rakuten Mobile.

Customer Experience 52

Customer Experience Shipping Returns Planning 52

Retail TouchPoints

MAY 16, 2022

Albertson’s will soon join that mix as well, and the company’s Senior Director of Marketplaces Jasmin Krdzalic gave attendees at last week’s Retail Innovation Conference & Expo a sneak peek at what he and his team are building. Krdzalic isn’t intimidated by this history or the challenge ahead; in fact, it’s what excites him. “[In

Planning 294

Planning ATS Grocer Beauty and Health 294

Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

Shipping 241

Shipping Returns Customer Experience Management 241

Mass Relators

DECEMBER 14, 2022

WASHINGTON, December 14, 2022 – Consumers are expected to return more than $816 billion worth of retail merchandise purchased in 2022, according to a report released today by the National Retail Federation and Appriss Retail. As retail sales continue to grow, the average rate of return has remained flat at 16.5%

Returns 52

Returns Accounting Customer Experience Consumer 52

Inside Retail

AUGUST 9, 2023

Returns present a complex challenge for retailers of all sizes, not only contributing to their carbon footprint, but also eroding their profit due to the cost of managing and paying for reverse logistics and, in some cases, leading to fraud. Meanwhile, the use of returns by customers continues to grow in popularity.

Returns 130

Returns Customer Retention Accounting Fashion 130

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Relatedly, leveraging apps and mobile sites to facilitate more of the curbside and BOPIS experiences would also mean shoppers are spending less time waiting for associates who are busy helping with these services.

Sporting Goods 247

Sporting Goods Consumer Checkout Shipping 247

Retail TouchPoints

FEBRUARY 9, 2022

This innovation only looks set to continue throughout 2022, so to make sure your brand stays at the forefront of these digital developments, here are four of the most innovative trends in ecommerce design to explore this year. As the world opens up, many people are eager to return to in-store shopping.

Consumer 299

Consumer Customer Experience Returns Shopping 299

Retail TouchPoints

MAY 24, 2024

Additionally, a CFPB market report issued in September 2022 revealed that more than 13% of BNPL transactions involved a return or dispute and that people disputed or returned $1.8 billion in transactions at the five BNPL firms the agency surveyed.

Consumer 234

Consumer Payment Services Returns Accounting 234

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

Returns 293

Returns Supply Chain Management Fulfillment Customer Experience 293

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

Shipping 264

Shipping Finance Customer Experience Consumer 264

Retail Focus

JANUARY 18, 2022

In 2022, retailers will leverage digital technology and data-drive innovations to tackle the continued challenges posed by COVID-19, and deliver exceptional customer experiences online, in-store and everywhere in between. In 2022, retailers will embark on some of their most significant transformations to date.

Customer Experience 173

Customer Experience Checkout Consumer Returns 173

I Vend

JUNE 15, 2022

Customers took to social media to vent their frustration about price differentials of up to 40%, and the confusion of some items being more expensive online than in-store, and vice versa. For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation.

Customer Experience 98

Customer Experience Shopping Accounting Consumer 98

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 215

Payment Services Shopping Planning Fulfillment 215

Retail TouchPoints

MAY 17, 2022

At Coach, Zaccariello is responsible for visual merchandising through the company’s 3D creative studio, including store windows, showrooms and pop-ups, design and production of events and the digital experience team. Community, belonging and entertainment will be at the height of retail,” he said. “As

Visual Merchandising 251

Visual Merchandising Outdoor Location Customer Experience 251

Retail Times

JUNE 6, 2023

ZigZag Global, a leading retail returns technology company and winner of the Customer Experience award at Deliver 2022, will be unveiling its latest technology at this year’s event.

Returns 40

Returns ATS Customer Experience 40

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

Fulfillment 257

Fulfillment Drop-Shipping Customer Retention Shipping 257

Retail TouchPoints

DECEMBER 22, 2022

A team of judges — Alicia Esposito, Vice President of Content for Retail TouchPoints ; Anne Kong, Associate Professor, program coordinator for visual presentation and exhibition design at the Fashion Institute of Technology; and Judy Bell, Founder of Energetic Retail — analyzed the submissions and recognized the following brands for their work : .

Visual Merchandising 264

Visual Merchandising Consumer Shopping Fashion 264

Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. Before it was just about putting up some great pictures.

Social Commerce 291

Social Commerce Shopping Fashion Checkout 291

Retail TouchPoints

FEBRUARY 6, 2024

Over the course of his 30 years in retail, Justin Tichy has worked at Walmart , Target and Best Buy , but his latest job as COO of Petco is “by far the coolest retail experience I’ve ever been around,” he said. billion in 2022, and it’s expected to continue to increase in the coming years. The reason is simple: animals.

Beauty and Health 276

Beauty and Health Returns Shopping Location 276

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

Shipping 216

Shipping Drop-Shipping Returns Comparison Shopping 216

Hyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. Are You Asking the Right Customer Experience Questions? The Paypers) In today’s fiercely competitive ecommerce landscape, successful merchants must also consider how they pay money out to customers.

Merchant Services 103

Merchant Services Customer Experience Returns Accounting 103

365 Retail

JUNE 6, 2023

ZigZag Global , a leading retail returns technology company and winner of the Customer Experience award at Deliver 2022 , will be unveiling its latest technology at this year’s event. Customs delays are still prevalent following Brexit, with many delays attributed to data discrepancies.

Returns 52

Returns ATS Customer Experience Consumer 52

Hyken

DECEMBER 2, 2022

This week, we feature an article by Steve Miller, Head of Customer Success at Cirrus , a contact center solution that helps companies engage with their customers. He shares the benefits of excellent customer experience for your customers and employees. At the heart of all contact centers sit the agents.

Customer Experience 58

Customer Experience Returns Management ATS 58

Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. Previously, Amazon’s Irish customers could shop the site via its online stores in other countries like the UK. “The The launch of Amazon.ie

Fulfillment 197

Fulfillment Finance Returns Management 197

I Vend

JANUARY 9, 2022

A new year is a time to look forward and think about what will shape the future, and in this, my first article of the year, I’ll be exploring the top five trends in retail technology for 2022. Secondly, shoppers themselves are placing ever more value on personalisation as a key element of a customer experience.

Payment Services 98

Payment Services Returns Checkout Inventory Management 98