Retail TouchPoints

JANUARY 14, 2022

Notably, the highest spending levels came at the beginning and end of the season. In the final weeks leading up to Christmas and post-Christmas, we saw digital sales spike again,” said Rob Garf, VP and GM of Retail at Salesforce in an interview with Retail TouchPoints. “ BNPL and Social Commerce Were Holiday Standouts.

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Social Commerce Fulfillment Drop-Shipping Payment Services 280

Retail TouchPoints

NOVEMBER 5, 2021

Petco is staying at the forefront of social commerce via multiple live shopping events, produced in partnership with Facebook , that combine fashion, charity and adorable animals. Our goal is to be a leader in innovating and driving the use of social commerce in our category and in the U.S.”.

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Social Commerce Shopping Fashion Consumer 275

Retail TouchPoints

JULY 28, 2021

APPRL is a SaaS platform that allows content creators and retailers to work together with less friction to bring immersive and informative shoppable content to global consumers. Social commerce is expected to account for $84 billion in U.S. millennial and Gen Z consumers already using social to shop.

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Social Commerce Payment Services Comparison Shopping Shopping 264

Independent Retailer

MARCH 29, 2022

The impact and growth of social media brands play a huge part in what we see on our newsfeeds — and with that, social commerce has flourished. Social apps that already allow for commerce include Instagram , Facebook , and Pinterest , but TikTok and Twitter are also experimenting with shopping features.

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Social Commerce Merchant Services Inventory Management Wholesale 82

Inside Retail

DECEMBER 14, 2022

When it comes to social commerce or ‘shopper-tainment’, the valuations of this burgeoning space can fluctuate wildly. One report claimed that social experiences will directly influence US$42 billion of e-commerce sales in Southeast Asia by the end of 2022. The rise of TikTok Shop in 2022 has been phenomenal.

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Social Commerce Marketing Checkout Wholesale 130

Inside Retail

JANUARY 16, 2022

During periods of lockdown, social media emerged as a key form of communication, opening an opportunity for retailers to accelerate the development of social commerce in the APAC region. China continues to lead the world in social commerce. This growth was largely driven by Covid-19.

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Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. Now, at the halfway point of the year, we thought we’d check in on how well our predictions have held up. 2022 certainly isn’t turning out how anyone thought it would. Verdict: Spot on.

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Retail TouchPoints

JANUARY 12, 2024

As 2024 advances, the importance and reach of paid social media advertising will only continue to grow. Social commerce value will keep on growing. The value of social commerce continues to grow rapidly and is shaping the future of online retail. E-sellers will leverage social channels more than ever.

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Social Commerce Beauty and Health Advertising Merchant Services 273

Retail TouchPoints

APRIL 21, 2022

Retail industry professionals know how vital it is for them to stay abreast of the latest consumer and societal trends. Want to Excel at Marketplaces? Community Commerce and the Explosion of Shoppable Content. The Future of Social Commerce: Embracing Content and Community to Drive Loyalty. It’s Time to Diversify.

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Retail TouchPoints

APRIL 4, 2022

But as consumers, businesses and markets settle into something like a new routine, what changes will commerce experience in the year ahead? However, we’re also starting to see B2B features appear in the B2C world, and we expect that to gain momentum in 2022 and beyond. For 2022 and Beyond: Live Commerce and the Metaverse.

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Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. And 64% of all consumers have purchased a virtual good or taken part in a virtual experience or service in the past year.”. In a recent Kearney Consumer Institute survey, 31% of consumers said inflation impacts them ‘very much.’

Sporting Goods 247

Sporting Goods Consumer Checkout Shipping 247

Retail Assist

MARCH 1, 2023

Social commerce has revolutionised the way retailers interact with their customers. Creating direct connections, building relationships, increasing engagement, and ultimately facilitating sales, social media is the place that many consumers are choosing to place their transactions. Here’s why.

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Social Commerce Shopping Advertising Consumer 52

Retail TouchPoints

JANUARY 21, 2022

Against daunting odds, the 2022 Na tional Retail Federation Big Show once again brought retailers and suppliers face to face IRL from Jan. 16-18 at New York City’s Javits Center. That’s been essential to keeping the economy and our industry moving forward — and now that consumers know what we’re capable of, they expect it.”.

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Returns Social Commerce Consumer Shipping 253

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022. Following are recaps of some of the most pertinent presentations.

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Merchant Services Payment Services Promotions Location 238

Retail TouchPoints

JULY 25, 2022

Burch, who is Senior VP of Global Footwear at Wolverine Worldwide, and Hall, Senior Business Analyst at the company, shared their digital transformation journey alongside Ashley Crowder, CEO of the 3D commerce platform VNTANA , in a session at the Retail Innovation Conference and Expo earlier this year.

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Consumer ATS Marketing Returns 255

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. The one thing that’s not changing is that DTCs will need to be able to look at CPA ratio against lifetime value,” Hamilton explained.

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Retail TouchPoints

APRIL 4, 2022

Nearly 10,000 attendees crowded into the Mandalay Bay Hotel in Las Vegas for Shoptalk 2022, held March 27-30, to walk the exhibit hall floor and hear from more than 280 speakers. For example, it could be ‘You’ve looked at this [item] five times, do you want to add it to your watch list and get a notification when the price goes down?’

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Social Commerce Consumer Marketing ATS 232

Retail TouchPoints

JANUARY 12, 2023

High-profile speakers for the event at New York City’s Javits Center include Olympic gymnast Simone Biles, actor and writer Kal Penn and a host of retail industry heavyweights including Macy’s Jeff Gennette, Target ’s Brian Cornell, Kroger ’s Rodney McMullen, LVMH ’s Anish Melwani and Neiman Marcus’ Geoffroy van Raemdonck.

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Consumer Beauty and Health Returns Location 259

Retail TouchPoints

FEBRUARY 9, 2022

From ordering groceries to meeting new people, the convenience and speed with which we can do almost anything is extraordinary — and it isn’t something consumers are going to give up. Consumers now want the best of both worlds, and this collective desire has led to an inevitable blurring of the lines between physical and digital retail.

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Consumer Customer Experience Returns Shopping 299

Retail TouchPoints

MARCH 23, 2022

brands leverage these ecommerce strategies going into 2022? As social commerce becomes increasingly entrenched in mainland China, livestreaming has become a backbone to the influencer and ecommerce economy. Social commerce generated approximately $ 475 billion (U.S.) Now that this trend is finally reaching the U.S.,

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Retail TouchPoints

APRIL 18, 2023

There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. Shopping is everywhere.

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Merchant Services Payment Services Social Commerce Returns 243

Inside Retail

MARCH 20, 2024

In an era marked by economic flux and shifting consumer preferences, the global retail landscape stands at a pivotal juncture, ripe with both challenges and opportunities. It was valued at $3.8 trillion in 2022 and grew at a CAGR of 8 per cent from 2017 to 2022. China’s e-commerce market, worth $1.9

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Retail Marketing Marketing Social Commerce Consumer 130

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. There is, however, a huge opportunity for retailers that have the right offer, on the right product, at the right time.

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Merchant Services Social Commerce Checkout Payment Services 252

Inside Retail

MAY 2, 2021

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. The answer is deceptively simple.

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Consumer Social Commerce Shopping Returns 200

Retail TouchPoints

OCTOBER 12, 2023

Consumers are cautious and somewhat “on watch” when it comes to AI, but they know they’ll need to reconcile their reservations. According to Morning Consult, 52% of consumers are convinced that AI is here to stay. So what’s at play here and where might we go next?

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Social Commerce Consumer Shopping Marketing 252

Retail TouchPoints

SEPTEMBER 14, 2022

14, for an inside look at one brand that has found the secret to livestream success.]. “If As consumers’ viewing behaviors are shifting to short-form video, we are shifting our focus to Reels on Facebook and Instagram,” explained the company in a blog post. [Editor’s Note: Check in tomorrow, Sept. If you build it, they will come.”

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Social Commerce Shopping Advertising Consumer 251

Inside Retail

JANUARY 2, 2023

While we’re expecting this year to see an acceleration of many trends that took off in the pandemic years, the consumerisation of B2B e-commerce is the sleeper of the 2023 season. Social commerce and live shopping. Social commerce is anticipated to grow three times faster than traditional e-commerce by 2025.

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Shopping Social Commerce Wholesale Specialty Retailers 264

365 Retail

DECEMBER 21, 2021

But, at the same time, others thrived. . Now, as we move into a post-pandemic environment, what will 2022 bring for retailers? What does 2022 hold for the retail industry? In 2022, the focus for retailers will be reaching?this?omnichannel The COVID-19 pandemic highlighted many areas where retailers needed to change.

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Social Commerce Payment Services Consumer Shopping 105

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. At the same time, they will build out more robust retention toolkits that represent the diverse behaviors of consumers. Prediction 1: Retailers will continue to balance customer acquisition and retention.

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Fulfillment Social Commerce Customer Retention Consumer 241

Inside Retail

FEBRUARY 1, 2024

It’s no secret performance marketing on social media platforms isn’t what it used to be but it’s where consumers reside. Michelle Evans, global lead of retail and digital insights at Euromonitor International, said in a statement that “consumers are also seeking more power in their relationships with brands”.

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Marketing Social Commerce Advertising Marketing Spend 147

Retail TouchPoints

AUGUST 1, 2022

These experiences are the newest flavor of social commerce that is redefining the retail shopping experience — both online and in-person. Global social commerce sales are expected to skyrocket from $492 billion in 2021 to $1.2 Global social commerce sales are expected to skyrocket from $492 billion in 2021 to $1.2

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Customer Experience Social Commerce Advertising Shopping 307

Inside Retail

NOVEMBER 7, 2022

Meanwhile, the gross merchandise value (GMV) of Southeast Asia’s e-commerce market is expected to grow by a CAGR of 17 per cent from US$129 billion in 2022 to US$280 billion in 2027, and the number of digital consumers in the region is expected to grow to 370 million by the end of 2022. The e-commerce factor.

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ATS Social Commerce Consumer Promotions 130

Retail TouchPoints

JANUARY 23, 2023

A series of executive shifts at Pinterest in the span of one week indicate that the social platform is gearing up for the next stage of its push into social commerce. At the same time, Pinterest CEO Bill Ready has brought in fellow Google veteran Martha Welsh as Head of Strategy.

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Social Commerce Payment Services Marketing Shopping 186

Inside Retail

DECEMBER 15, 2021

As the festive season continues and sales continue to flow in, so too do predictions for retail in 2022. Yet many retailers are still struggling to accurately show consumers how many of each product they have on their shelves, or even offer effective click-and-collect. Could we see some stores differentiate by their lack of technology?

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Retail TouchPoints

AUGUST 12, 2022

Among the solutions chosen for the 2022 cohort were tools that support sustainability by repurposing garments in both the physical and digital worlds — solutions that can advance the evolution of retail personalization with innovations in areas such as the metaverse, NFTs, gaming, social commerce and product returns.

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Social Commerce Fashion Returns Consumer 190

Retail TouchPoints

OCTOBER 7, 2022

Since moving to digital in 2016, we’re always looking for innovative ways to serve our readers,” said Campbell Price, Ecommerce Director at The Independent in an interview with Retail TouchPoints. Social Commerce Meets Affiliate Marketing. It’s an active choice and the offer is very clear to the consume r.”.

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Merchant Services Checkout ATS Fulfillment 244