Retail TouchPoints

SEPTEMBER 16, 2021

Research from Meredith indicates that consumers are craving cooking inspiration, with the publisher predicting that views of “Meal Plans”-related articles and plans will be up 30% across its sites in 2021 versus last year. We are focused on meeting customers where they are discovering inspirational content and enhance the customer experience.

Social Commerce 264

Social Commerce Shopping Planning Consumer 264

Retail TouchPoints

AUGUST 10, 2021

Rite Aid Chief Retail Officer Andrew Persaud will discuss how the retailer’s reimagining of the traditional store experience has created closer connections with its customers. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. These are just a sampling of the sessions that fill the retailX 2021 agenda.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Hyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Take a close look at number four, which is about optimizing for lifetime value, not just the cost of acquisition for a new customer. (I

Merchant Services 108

Merchant Services Customer Experience Social Commerce Fashion 108

Retail TouchPoints

FEBRUARY 1, 2022

The retailer also has: Created live shopping events with strong social commerce elements; Launched a New York City flagship store focused on its Reddy private label brand in November 2021 ; and Launched a retail media network in May 2021. But other pet care retailers are vying to be leader of the pack.

Social Commerce 246

Social Commerce Planning Shopping Location 246

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 144

Consumer Payment Services Fulfillment Advertising 144

Retail TouchPoints

JUNE 22, 2022

Shopify has launched a number of new integrations aimed at helping retailers meet shoppers wherever they are — across social media, stores and in-person events. billion Tweets mentioning business globally in 2021 alone. The integration can help retailers access Twitter’s untapped demand — there were 6.5

Merchant Services 281

Merchant Services Payment Services Social Commerce Shopping 281

Retail TouchPoints

OCTOBER 24, 2022

Investments will focus on areas including the customer experience, circular inventory and services, and social commerce. Circular fashion has been a growing business for eBay, which saw a 7,000% increase in searches for “pre-loved fashion” during May to August 2022 compared to the same period in 2021.

Fashion 263

Fashion Social Commerce Promotions Customer Experience 263

Retail TouchPoints

SEPTEMBER 29, 2022

is making significant investments in the space with the launch of an AR Lab in 2021 to help brands develop AR experiences and the acquisition of AR commerce company Vertebrae earlier this year, among other moves. Those three competitors in particular are also leading the charge in social commerce.

Social Commerce 254

Social Commerce Consumer Shopping Returns 254

Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience.

Returns 281

Returns Shopping Promotions Social Commerce 281

Retail TouchPoints

MAY 13, 2021

The number of active users on Alibaba Group ’s ecommerce platforms topped 1 billion for the first time in fiscal year 2021, but this milestone was tainted by the company’s first quarterly operating loss since it went public in 2014 — a result of the historic antitrust penalty levied against the company earlier this year. billion yuan ($1.2

Home Furnishings 193

Home Furnishings Merchant Services Supermarket Social Commerce 193

Retail TouchPoints

JUNE 3, 2022

Today’s landscape is vastly different because consumers demand a more curated experience wherever and whenever they shop. Enter social commerce. What is Social Commerce? The Explosion of Social Commerce. So to drive revenue on social commerce, brands need to get noticed.

Social Commerce 283

Social Commerce Accounting Consumer Customer Experience 283

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. At the same time, they’ve had to navigate consumers’ increased desire to buy from brands that align with their social and environmental beliefs. Back in January 2021, it meant speculative trading card investments.

Consumer 333

Consumer Customer Experience Marketing Fulfillment 333

Retail TouchPoints

MARCH 1, 2021

The amount and quality of content associated with products is so vital to Sam’s Club that the retailer plans to step up its use of product scorecards in 2021. “We Producing videos with buyers talking about what they’re passionate about, and why they buy what they buy, gives us an opportunity to leverage social commerce ,” said Mancilla.

Consumer 289

Consumer Social Commerce Promotions Planning 289

Retail TouchPoints

DECEMBER 22, 2021

Much to their surprise they actually like it — and so do their customers. Online sales of luxury goods are expected to jump 27% YoY in 2021, and that’s following a 50% YoY increase in 2020, according to Bain. “ Beyond meeting customer demand, luxury’s entrance into ecommerce also is helping brands meet more customers.

Social Commerce 261

Social Commerce Consumer Shopping Marketing 261

Retail TouchPoints

JANUARY 23, 2023

While much remains unknown, to reap the benefits that the metaverse offers and to strengthen relationships with customers, companies should focus on these three primary areas. Create superior customer experiences. Creating new channels to connect with customers — channels that promote two-way engagement — is critical.

Customer Experience 208

Customer Experience Management Promotions Fashion 208

Retail TouchPoints

FEBRUARY 15, 2024

That said, AI is proving incredibly useful when it comes to answering quick questions and relieving the burden of customer service professionals, allowing these employees to focus on more complex customer needs. These complex interactions are your proving ground for a more connected customer experience.

Consumer 246

Consumer Customer Experience Shopping Marketing 246

Retail TouchPoints

APRIL 4, 2022

years to shape our recommendations engine, and we scaled it to all seven of our brands in 2021, where it’s driven $100 million in incremental revenue,” said Yasir Anwar, CTO and Digital Officer at Williams-Sonoma. It took us 2.5

Social Commerce 261

Social Commerce Consumer Marketing ATS 261

Inside Retail

MAY 7, 2023

E-commerce sales in Asia are expected to nearly double between 2021 and 2025,” Simone Morandi, growth markets commerce lead at Accenture Song, the company’s digital agency, told Inside Retail. Eighty-three per cent of them already shop online today, and customer experience matters a lot to them.

Social Commerce 130

Social Commerce Consumer Fulfillment Advertising 130

Retail TouchPoints

JUNE 14, 2022

announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed. When Facebook, Inc., But despite its buzz, the metaverse is still very much in its infancy and its shape is very loosely defined.

Merchant Services 253

Merchant Services Social Commerce Customer Experience Fashion 253

Retail TouchPoints

JANUARY 19, 2023

The firm predicts that the livestreaming ecommerce market for the country will total $32 billion by the end of 2023, nearly triple its 2021 size.

Social Commerce 289

Social Commerce Consumer Marketing Shopping 289

Inside Retail

FEBRUARY 27, 2023

However, over the 12-month period from November 2021 to November 2022, online purchases were down 3.8 per cent due to lockdown-driven spending in 2021. All this shows e-commerce has become critical to any retailer’s sales strategy and there are significant benefits for brands.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Small Biz Trends

JULY 8, 2021

What do the latest retail statistics tell us about retailing in 2021? Are you thinking about how the US retail trade industry fared during the first quarter of 2021? trillion in the first quarter of 2021. trillion in 2021. Considering these retail stats, you can expect that the future of retail will be bright in 2021.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

Social Commerce 304

Social Commerce Shopping Fashion Checkout 304

Retail TouchPoints

FEBRUARY 19, 2021

. • The Big Find with QVC and HSN: Two-thirds of the 90+ emerging brands that Qurate Retail Group ’s QVC US and HSN plan to introduce in 2021 are either women-owned or minority-owned. The Curated by Kohl’s assortment is refreshed on a quarterly basis, and to kick off 2021 it will include Black-owned businesses include Aya Paper Co.

Apparel 282

Apparel Location Accessories Planning 282

Retail TouchPoints

DECEMBER 16, 2021

The TalkShopLive integration with Walmart includes a connection through the retailer’s commerce API, so all brands with products distributed by Walmart can also create shoppable content by using its platform. Walmart has planned more than 30 holiday-themed live shopping events for the 2021 season.

Checkout 261

Checkout Shopping Consumer Point of Sale 261

Retail TouchPoints

OCTOBER 6, 2022

this holiday season compared to 2021, and McNamara cited consumer demand for more deals and promotions as a likely reason. This will create a significant opportunity for specialty apparel retailers, which are predicted to see 4.6% YOY growth this holiday season, whereas department stores will only see a 0.3%

Merchant Services 268

Merchant Services Payment Services Promotions Location 268

Retail TouchPoints

JULY 20, 2022

The highest-ranking company implemented 85% of designated best practices, a significant increase from the highest score ( 72% ) in 2021. In addition, 12 companies outperformed last year’s leader, with scores ranging from 73% to 85%.

Consumer 271

Consumer Customer Experience Inventory Management Shopping 271

Retail TouchPoints

MARCH 2, 2022

In fiscal 2021, QVC U.S. “This new operating structure will help us better leverage the core strengths of each brand, most notably the large, engaged and highly loyal customer base at each brand,” said David Rawlinson II, President and CEO of Qurate Retail Group in a statement.

Fulfillment 178

Fulfillment Marketing Shopping Customer Experience 178

Retail TouchPoints

OCTOBER 7, 2022

The new offering is powered by Bolt’s Checkout Everywhere solution (originally called Tipser until it was acquired by Bolt in late 2021), which allows websites of all kinds to add transaction capabilities and sell products from participating merchants. “We’re Social Commerce Meets Affiliate Marketing.

Merchant Services 269

Merchant Services Checkout ATS Fulfillment 269

Retail TouchPoints

FEBRUARY 18, 2022

The company also debuted a series of shoppable street murals in partnership with American Express; and BNPL provider Klarna acquired the AI-powered shoppable content engine Toplooks and integrated its capabilities into the Klarna platform.

Fast Fashion 263

Fast Fashion Fashion Marketing Shopping 263

Retail TouchPoints

DECEMBER 19, 2022

However, the brand adapted to the changes in brick-and-mortar retail, in part by turning its stores into microfulfillment centers and also by bringing its signature bear-making experience online in November 2021.

Accessories 189

Accessories Location Marketing Social Commerce 189

Retail TouchPoints

MARCH 5, 2021

But as retail brands race to deploy truly personalized marketing, the biggest challenge they face is personalizing conversations not just in one channel, but across all the channels customers use. Will 2021 be the year brands achieve omnichannel, personalized, automated two-way conversations?

Customer Experience 296

Customer Experience Social Commerce Consumer Marketing 296

Retail TouchPoints

SEPTEMBER 22, 2022

From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%. To celebrate the platform’s anniversary and solidify its dominance in online luxury, the Luxury Pavilion will host an augmented reality fashion show on Sept. 22 in collaboration with Vogue China.

Fashion 243

Fashion Consumer Shopping Marketing 243

Retail TouchPoints

SEPTEMBER 2, 2022

Gen Z had $360 billion in disposable income in 2021 and this demographic’s spending power is always growing. 12, 2022, for the Retail Influencer CEO Forum Featuring The Z Suite.

ATS 242

ATS Consumer Marketing Fashion 242

Retail TouchPoints

NOVEMBER 12, 2021

This exponential growth, highlighted by President Harley Finkelstein at the company’s Q3 2021 earnings call in late October, came as a surprise to just about no one given ecommerce’s recent unprecedented growth. RTP: Where do you see social commerce fitting into the mix for local retailers in the coming years?

Merchant Services 251

Merchant Services Shipping Fulfillment Social Commerce 251

Retail Minded

JANUARY 21, 2022

In other words, there is no excuse for merchants to not incorporate the savviness of communication technology to support their customer experiences. Also known as social commerce, this is a $89.4 In fact, eMarketer predicts social commerce will rise by 34.8% billion in 2021 alone.

Payment Services 52

Payment Services Social Commerce Merchant Services Fulfillment 52

Retail Minded

APRIL 7, 2022

Since the beginning of the pandemic, 123 percent more Zoomers have used BNPL than previously, representing the strongest uptake of any generation & in April 2021, 33 percent of Gen Z respondents said they are likely to use BNPL solutions in the future too.

Consumer 98

Consumer Social Commerce Point of Sale Shopping 98