Retail Bound

NOVEMBER 22, 2021

The global shipping industry has operated in a harmonious dance of infinite moving parts for decades, but all it took was one virus-sized domino to fall over and throw the global trade infrastructure into chaos. One of the most disastrous effects of this global shipping crisis is the staggering increase in cost to ship.

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Shipping Fulfillment Customer Experience Finance 52

Retail TouchPoints

NOVEMBER 29, 2022

Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions. During the call on Nov.

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Fulfillment Markdowns Store Operations Customer Experience 278

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. Even though approximately 95%. of the company’s U.S.

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Location Shipping Apparel Returns 150

Retail TouchPoints

MARCH 22, 2023

million in Q4 2021 despite sales falling slightly to $2.23 Rather than stand still, we pivoted last year to cut costs, optimize inventory and focus on enhancing the customer experience,” said Matt Furlong, CEO of Gamestop on a call with investors. “We The retailer reached net income of $48.2 billion from $2.25

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Shipping Customer Experience Shopping ATS 258

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. Michaels’ CEO Ashley Buchanan first revealed plans for a marketplace in a February 2021 story in The Wall Street Journal.

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Payment Services Drop-Shipping Fulfillment Shipping 264

Retail TouchPoints

MAY 17, 2022

In 2021, the retailer partnered with The Black Tux , the online men’s formalwear brand, to expand its offerings in the special occasion apparel space. that were in stock and ready to ship to customers in the U.S. that were in stock and ready to ship to customers in the U.S.

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Shipping Apparel Location Planning 273

Retail TouchPoints

MAY 11, 2023

The expanded program includes three tiers — My Best Buy, My Best Buy Plus and My Best Buy Total — with each offering different benefits, such as members-only pricing and deals, access to exclusive sales and events, tech support, product protection, free shipping and more.

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Shipping Checkout Consumer ATS 297

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. DoorDash will charge a flat fee of $5 ( $3 for DashPass members), and shoppers will get their first package pickup for free during January 2023, traditionally a heavy month for post-holiday returns.

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Returns Drop-Shipping Wholesale Shipping 265

Retail TouchPoints

APRIL 20, 2023

Members (who currently number in the thousands , according to Saks) have access to digital and in-person styling services, dedicated customer support and perks throughout the year, including early access to pre-order sales events, Try Before You Buy and surprise gifts for birthdays, holidays and membership milestones.

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Jewelry Customer Experience Shipping Shopping 323

Hyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. The customer experience really starts on the inside of an organization with the employee experience. If you are in a business that ships merchandise, then you must read this article.

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Customer Experience Shipping Planning Returns 69

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. million members on top of the 74 million customers in the free program. CVS Pharmacy rebranded the paid portion of its loyalty program as ExtraCare Plus in January 2024, revealing that the paid program had 6.5

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Checkout Returns Shipping Promotions 191

Retail TouchPoints

MARCH 31, 2023

From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10. Under Yan’s tenure the company has reduced shipping times dramatically and signed a new partnership with ShipSage to speed up U.S.

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Planning Consumer Shipping Shopping 334

Retail TouchPoints

AUGUST 15, 2022

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Stand Out Beyond Free Shipping .

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Drop-Shipping Shipping Outdoor Customer Retention 221

Retail TouchPoints

JULY 15, 2021

Currently, Walmart stores its inventory until needed, at which point the items are manually packed onto a 53-foot trailer and shipped to the store that needs them. The expanded partnership is part of Walmart’s $14 billion in planned capital expenditure for fiscal 2021. and a grocery warehouse in Shafter, Calif.

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Shipping Customer Experience Planning ATS 290

Retail TouchPoints

NOVEMBER 22, 2021

Nordstrom will power the front-end digital customer experience — the Nordstrom.com Sports Fan Shop — while orders will be fulfilled and shipped by Fanatics. Macy’s launched a similar partnership with Fanatics in October 2021.

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Wholesale Fulfillment Shipping Customer Experience 241

Retail TouchPoints

SEPTEMBER 2, 2022

trillion in 2021, according to Euromonitor International, which means international expansion has a value simply too good to overlook. When reaching out, use the right channels to foster a positive customer experience. Global cross-border ecommerce sales reached nearly $3.2 Consider the Value of Marketplaces.

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Merchant Services Customer Experience Marketing Consumer 309

Retail TouchPoints

DECEMBER 8, 2021

In light of well-publicized shipping delays and inventory shortages, they may find some empty shelves. With that in mind, retailers are wise to spend the 2021 holiday run-up leaning into non-physical gift options for customers. But what are Panic Saturday shoppers likely to find when they show up this December 18?

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Shopping Shipping Finance Advertising 255

Inside Retail

JUNE 13, 2023

NL: It offers customers access to exclusive benefits, including personal shopper services, regular discounts and offers, as well as complimentary express shipping. How do you approach customer service at YNAP? Can you provide any concrete examples of how you go above and beyond to deliver a great customer experience?

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Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

NOVEMBER 10, 2020

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Acknowledge Order Inquiry Urgency. This drives nuanced changes in communication.

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Shipping Fulfillment Returns Sporting Goods 289

Retail TouchPoints

JANUARY 2, 2024

Paid Loyalty Programs Will Become More Prevalent More than half ( 53% ) of consumers pay to participate in a loyalty program, up from 32% in 2022 and 17% in 2021, according to the Deloitte Survey. The hope is that you are driving traffic, driving attachment and other purchases that then drive up the lifetime value of that customer.”

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Drop-Shipping Consumer Customer Retention Shipping 289

Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. If they aren’t delivering a connected and engaging customer journey, they’re not going to keep pace with the competition and they’ll quickly fall into obscurity. The answer? Cloud-native microservices.

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Payment Services Shipping Customer Experience Supermarket 263

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). In retail, omnichannel fulfillment is the process of getting products to customers across many different channels (delivery from DC, drop-shipping, in-store pickup, contactless pick-up, etc.). That’s the billion dollar question.

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Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

JANUARY 20, 2021

RTP: As we move into 2021, what are some steps sellers and marketplaces should be taking to consolidate the gains they have made in 2020? Shapaker: Most important is to continue to offer a great experience for customers. RTP: What macro factors should people be watching for to determine how 2021 will shake out?

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Fulfillment Customer Experience Consumer Shipping 264

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. Many of these changes are recent: “Ship-from-store wasn’t economically viable [as recently as] two years ago,” said Ritter.

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Home Furnishings Shipping Fulfillment Consumer 308

Retail TouchPoints

NOVEMBER 25, 2020

The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At The technology groups variable cost and profitability data by customer in order to track shopper-specific contribution margins to customer lifetime value (CLV).

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Markdowns Fulfillment Shipping Marketing Spend 199

Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience. on Christmas Day.”.

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Returns Shopping Promotions Social Commerce 281

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

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Payment Services Customer Experience Consumer Advertising 242

Retail TouchPoints

DECEMBER 23, 2022

Discounting and perks like free shipping have been successful drivers of Black Friday and Cyber Monday campaigns; however, dropping prices is not a winning strategy that creates a path to profitability. In fact, not only does discounting eat into margins, it reduces Average Order Value and Customer Lifetime Value as a result.

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Drop-Shipping Shipping Accounting Management 237

Retail TouchPoints

APRIL 9, 2021

2020 has been an exceptionally turbulent year for all, with 2021 somewhat following suit. It can also enhance the customer experience and satisfaction by accurately allowing retailers to locate new stock in busy stockrooms and shop floors. What to Expect in 2021. To conclude, nothing will be certain in 2021.

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Sporting Goods Returns Shopping Apparel 306

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. million members on top of the 74 million customers in the free program. CVS Pharmacy rebranded the paid portion of its loyalty program as ExtraCare Plus in January 2024, revealing that the paid program had 6.5

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Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

APRIL 28, 2022

Apple first unveiled plans for its self-service repair program in late 2021 , and Samsung announced plans for a similar program of its own last month in a series of victories for “ right to repair ” advocates. DIYers can now easily purchase everything they need to fix that cracked screen or replace aging batteries themselves.

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Shipping Consumer Location Planning 271

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. It’s also a set of actions that drive an increase in customer experience and quality. “

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Returns Apparel Supply Chain Management Fashion 263

Retail TouchPoints

NOVEMBER 10, 2022

Nearly half ( 48% ) of online shoppers said they have already purchased gifts (up from 31% of shoppers in 2021). Consider shipping hiccups: As we get into December, brands and retailers need to consider backlogs of orders that need to be fulfilled. Everyone is shipping at this time, so shippers will likely see delays,” Kazim noted.

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Advertising Shipping Consumer Shopping 261

Inside Retail

MARCH 27, 2022

According to FMI, global online clothing rental sales are expected to grow 11 per cent CAGR between 2021 and 2031. Focus on customer experience. The benefit is that Designerex is highly scalable, but it also means that users are responsible for shipping and cleaning items, which can be a hassle.

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Fashion Fast Fashion Payment Services Shipping 130

Retail TouchPoints

OCTOBER 6, 2022

this holiday season compared to 2021, and McNamara cited consumer demand for more deals and promotions as a likely reason. Retailers can use doorbusters and exclusive in-store sales to drive people to stores and, most of all, inspire a last-minute surge after ecommerce shipping deadlines pass in mid-December.

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Merchant Services Payment Services Promotions Location 268

Retail TouchPoints

JULY 11, 2023

from Prime Day 2021, while 1P sales increased 6.1% , according to Capitol One Research. But what we know is that it’s going to be a better customer experience for Prime members. To access the deal, shoppers must be Prime members and use the Buy with Prime option at checkout. and the honest answer is, maybe.

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Payment Services Shipping Checkout Fulfillment 165

Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. Don’t rely on 2FA to stop fraud.

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Merchant Services Accounting Payment Services Returns 287