Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. You’ll want to look at organic sessions, paid sessions, how long people have stayed on your page and the number of new visitors vs. returning visitors. Website traffic: More than 4.5

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Inside Retail

SEPTEMBER 1, 2021

Founded in July 2020 and launched in February 2021, Refundid is a fintech tool designed to cut, or essentially eliminate, waiting times for refunds for products bought online. According to co-founder and chief product officer Joel Aaron, refunded cash can be in the customer’s account within as little as 30 seconds. The time is now.

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Merchant Services Payment Services Returns Planning 130

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

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Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates.

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Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. Monitor your brand for impersonation.

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Merchant Services Accounting Payment Services Returns 282

Retail TouchPoints

MARCH 5, 2024

Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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Inside Retail

MARCH 8, 2023

A refresher According to the e-Conomy SEA report , Southeast Asia’s digital economy grew 20 per cent in 2022 compared to 2021, and it is on course to reach US$330 billion in gross merchandise value (GMV) in 2025. Another driver is the increased adoption of cashless and e-payment methods. What’s next?

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Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. will serve beverages either in customers’ personal cups or in a reusable “Borrow A Cup,” which customers can take with them and return in smart return bins.

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Retail TouchPoints

FEBRUARY 5, 2021

The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. Mastering systems integration and returns will send customer satisfaction and profitability soaring for your retail business.

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Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Retail TouchPoints

NOVEMBER 3, 2021

Sodipo most recently led Product Finance and Strategy at Stripe and will bring her expertise in payments to Glossier’s Accounting and Finance teams. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business. Seun Sodipo will take the CFO job in February 2022.

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Finance Payment Services Accounting Returns 260

Retail TouchPoints

JANUARY 14, 2021

As consumers return to physical stores, features such as appointment setting and personalization will be the keys to remapping the customer experience. But COVID also revealed other opportunities to add to its roadmap, including appointment setting, curbside fulfillment and contactless payments.

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Payment Services Customer Experience Apparel Fulfillment 191

Inside Retail

OCTOBER 7, 2021

And with the Australian retail industry set to return in full force in FY22, businesses need to ensure they are doing what is necessary to meet these new wants and needs from their customers. Customers now expect retailers to provide consistent, seamless omnichannel interactions. Customer experience is key.

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Inside Retail

JULY 6, 2021

So, what’s in store for retail in 2021 and beyond? Let’s look at four key forecasts: Continued rise of digital Shift in the role of bricks-and-mortar Increased value of personalised experiences Greater influence of young consumers. Physical experiences will rebound, but digital will dominate.

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Retail TouchPoints

JULY 23, 2020

For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos. Bank , Moores Clothing for Men and K&G brands — have returned to operation after closing due to the pandemic. Ulta currently operates 1,264 stores. and enter the Canadian market in mid-2021.

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Location Payment Services Planning Store Operations 147

Inside Retail

APRIL 15, 2021

Assuming Australia continues to manage the virus successfully, we will continue to see an exuberant return to physical retail spaces. It is safe to say that customers have changed as a result of this experience by breaking old habits and loyalties and forming new ones. Digital payment. It reached 22.8 More room to Zoom.

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Merchant Services Payment Services Shopping Customer Experience 130

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. With everything seemingly managed by the customer through the app, one wonders what exactly store associates will do, and indeed whether there even will be humans on-site.

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Payment Services Apparel Inventory Management Department Stores 239

365 Retail

JULY 13, 2021

Retailers need urgently to digitise store management processes, and communications and training as the role of the store worker changes, says Fabrice Haiat, CEO of YOOBIC. This problem has suddenly become real and the on/offline channel split looks like it will never return to the way it was.

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Inside Retail

DECEMBER 1, 2021

This created an unprecedented opening for technological workarounds that could bring products to customers without the latter having to venture out, or with minimal human contact if they did go out. The mall operator provided a delivery service there for its tenants. By the third quarter of 2021, the company was delivering $2.3

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Mass Relators

OCTOBER 25, 2023

–   Zebra Technologies Corporation  has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.

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Retail TouchPoints

JULY 11, 2023

from Prime Day 2021, while 1P sales increased 6.1% , according to Capitol One Research. And then how do we get customers the value-based shopping experience they are increasingly looking for? But what we know is that it’s going to be a better customer experience for Prime members. and the honest answer is, maybe.

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Payment Services Shipping Checkout Fulfillment 161

Inside Retail

FEBRUARY 27, 2023

However, over the 12-month period from November 2021 to November 2022, online purchases were down 3.8 per cent due to lockdown-driven spending in 2021. Awareness Online channels should be leveraged to promote broader awareness of their products and services to potential customers across multiple platforms.

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Payment Services Social Commerce Promotions Department Stores 130

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. Talk to iVend about mPOS for your stores.

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I Vend

SEPTEMBER 1, 2022

Retailers across the board are impacted by a scarcity of staff, a factor that will only be heightened in this coming recession by the ‘Great Resignation’ pandemic phenomenon in 2021. Retaining existing customers – strengthening relationships, making them feel valued and enhancing the customer experience. Product mix.

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Inside Retail

SEPTEMBER 19, 2023

Post-pandemic, consumers are returning to physical stores that offer immersive experiences. Marketplaces like SSG.COM and Naver Shopping in South Korea are elevating customer experiences through premium product assortments and improved delivery options, respectively.

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Retail Marketing Marketing Apparel Fulfillment 130

I Vend

AUGUST 10, 2021

They quote research from NielsenIQ , that shows that sales for February 2021 grew by 10.6% iVend Supermarket iVend helps supermarkets offer uninterrupted service to their customers. Learn how our retail technology drives process transformation in grocery. Brick and mortar stores – the customer experience.

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Inside Retail

FEBRUARY 8, 2022

Scarred from the experience, I paid a premium for a fully furnished option in Sydney that had furniture I didn’t love, but it ended up working out, as I moved to New York unexpectedly a year later, where I opted for fast furniture. IR: How would you describe the Breeze customer experience? TJ: It’s easy.

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Payment Services Fashion Returns Customer Experience 130

Inside Retail

MARCH 27, 2022

According to FMI, global online clothing rental sales are expected to grow 11 per cent CAGR between 2021 and 2031. Focus on customer experience. Improving the customer experience is a key focus for Kore and Koulis, with the goal of making it as easy to borrow a dress online as it is to buy one.

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Fashion Fast Fashion Payment Services Shipping 130

365 Retail

NOVEMBER 17, 2021

It is more important than ever for retailers to be well prepared for Peak 2021, remaining agile and fleet of foot to react to what the market throws at them while meeting consumer demand at its point of origin, says Sophie Wilson at Astound Commerce. Sophie Wilson at Astound Commerce.

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Payment Services Shopping Returns Fulfillment 52

Independent Retailer

NOVEMBER 2, 2021

With only two months left of 2021, retailers should already be looking ahead to the new year for the newest trends, technology, marketing tactics, products, and solutions for improving their business. Crypto Payments Help Deliver a Competitive Advantage. Second, purchase amounts are twice that of credit card purchases.

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Merchant Services Payment Services Shipping Wholesale 96

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. Easton Town Center CEO Jennifer Peterson of Steiner + Associates will discuss the innovative solutions they’ve implemented throughout the customer journey, such as centralized pickup and return locations and using AR to improve brand and product discovery.

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Merchant Services Payment Services Consumer Beauty and Health 311

Retail TouchPoints

JANUARY 30, 2023

And in 2021, the global value of voice-assisted ecommerce transactions amounted to almost $5 billion , with Statista projecting that that figure would grow 4X by the end of this year. Once they become an Amazon customer, I can’t find out too much about them, I can’t send emails to them,” Mangione added.

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Merchant Services Beauty and Health Payment Services Returns 162

Independent Retailer

AUGUST 3, 2021

“This upcoming holiday season poses unique challenges for retailers, given the delays in shipments we have seen over the past year and the shift in sourcing that will likely continue throughout 2021,” Sebastien Breteau, the CEO of QIMA , said. This will make managing quality at a time of shifting uncertainty difficult.

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Payment Services Consumer Boutique Customer Experience 52

Retail TouchPoints

NOVEMBER 18, 2021

Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. We discovered that up to 80% of our customers were more petite and curvier than we previously thought,” said Tanya Zrebiec, Head of Innovation and Strategy at 1822 Denim. Share granular consumer data with suppliers to create more appealing products.

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Consumer Merchant Services Payment Services Advertising 258

Retail Minded

JANUARY 21, 2022

Recognized and respected as the largest conference and expo in the world supporting the retail industry, I was both excited and proud to return to the NRF show floors for the first time since the global pandemic. Having solutions that increase efficiency in picking, packing and pallet operations is critical too. billion in 2021 alone.

Payment Services 52

Payment Services Social Commerce Merchant Services Fulfillment 52

Retail TouchPoints

FEBRUARY 11, 2021

Now the store is viewed as a flexible asset, capable of fulfilling a variety of needs: Distribution center supplying inventory to other locations Ecommerce fulfillment Amazon return hub Curbside pickup Private bubble/pod shopping location Retooled for more buying, less shopping Emphasis on health and safety, contactless shopping.

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Retail Trends Payment Services Supply Chain Management Fulfillment 228

Cisco Retail

MAY 3, 2022

While working in a field services role, I earned the following Cisco certifications: CCNA , CCDA and CCNP. . In January 2021, I took on the strategic role of Chief Operating Officer to help align and drive strategy for the company. We leveraged Cisco technologies, with a focus on a recurring payment model.

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