Retail TouchPoints

FEBRUARY 11, 2021

Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants. Here’s to a safe, healthy, prosperous 2021. Send us your picks.

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Retail TouchPoints

AUGUST 13, 2021

As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. Retailers want to launch those kinds of experiences, because they don’t have to hold the inventory.

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Merchant Services Payment Services Fulfillment Advertising 299

Inside Retail

DECEMBER 20, 2021

It’s kind of elongated and stretched out,” noted Adam Ioakim, managing director, APAC at Emarsys. The interesting thing is we started to see a few retailers starting Black Friday and Cyber Monday a few days earlier and starting to pull some of that early customer engagement into their pipeline,” observed Ioakim.

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Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. In Q4 2021, it processed 70% of online orders through its stores.

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Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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Retail TouchPoints

MAY 12, 2021

Nearly 50% of those surveyed said they’d be doing more of their shopping online in 2021; more than one third said they’d be using buy online, pick up in-store more, and more than one quarter said they’d be using curbside pickup more this year than they did pre-pandemic. Kendra Scott also created a curbside pickup program. Agility Pays Off.

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Jewelry Merchant Services Customer Experience Wholesale 212

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Drop-Shipping Supply Chain Management Grocer 270

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S.

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Fulfillment Wholesale Accounting Consumer 258

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. Michaels’ CEO Ashley Buchanan first revealed plans for a marketplace in a February 2021 story in The Wall Street Journal. Michaels gained access to some of A.C.

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Payment Services Drop-Shipping Fulfillment Shipping 262

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Consumer Payment Services Fulfillment Advertising 138

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Fulfillment Payment Services Beauty and Health Checkout 223

I Vend

OCTOBER 7, 2021

Customer experience is the retail ‘holy grail’ – the all-important goal that retailers must achieve to be successful. I’ve written about customer experience on numerous occasions this year – citing it as one of the top four priorities for retailers in 2021. I’m not telling you anything new there.

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Customer Experience Fulfillment Inventory Management Checkout 52

Inside Retail

NOVEMBER 24, 2021

With the two dominant deal days in our rearview mirrors and the world still largely at home due to the pandemic’s restrictions, the e-commerce onslaught will continue, causing retailers to adjust their fulfilment strategies to stay afloat. Fulfilment operations expand to meet high volume, higher expectations.

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Fulfillment Management Consumer Customer Experience 147

Retail TouchPoints

MAY 26, 2022

(AEO) — to provide faster and more efficient last mile delivery options to its customers, including same- and next-day delivery. Quiet Platforms’ “shared supply chain” solution allows companies to collaborate to solve common logistics, fulfillment and delivery challenges. In the last year alone the company has: Secured $1.5

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Department Stores Fulfillment Customer Experience Management 245

Retail TouchPoints

MARCH 21, 2022

Now Google has debuted its Last Mile Fleet Solution for companies that directly manage or own their own delivery fleets. Walmart debuted its GoLocal solution in August 2021, the same month that Rakuten Super Logistics introduced Xparcel Expedited , a logistics-as-a-service offering aimed at small- to mid-size ecommerce retailers.

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Retail TouchPoints

AUGUST 23, 2022

TCGplayer, which employs more than 600 people, will operate its TCGplayer Marketplace and Authentication Center autonomously following the acquisition, providing eBay with omnichannel capabilities including order fulfillment and cart optimization. The deal is expected to be completed by Q1 2023. Headquartered in Syracuse, N.Y.,

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Inventory Management Fulfillment Customer Experience Management 219

Retail TouchPoints

NOVEMBER 2, 2023

They will receive an instant credit decision and can then select from customized pay-over-time options ranging from three to 48 months, with the confidence that they won’t pay more than the amount agreed to at the time of purchase. Since launching on Amazon.com and the Amazon mobile app in 2021 , Affirm expanded to Amazon.ca

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Retail TouchPoints

JULY 27, 2021

The pandemic’s disruption of the retail industry has driven a lot of change over the past 15 months, from an increase in online shopping to the rapid adoption of omnichannel fulfillment options. After all, they will be the ones to bring to life in-store pickup, ship-from-store fulfillment, the endless aisle and other omnichannel experiences.

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Shipping Fulfillment Inventory Management Customer Experience 312

Inside Retail

NOVEMBER 29, 2022

Since 2019, it has relaunched its online offering in Australia, rolled out dedicated e-commerce sites and fulfilment centres in New Zealand and the UK, and upgraded its warehouse management and order management systems, leading to significant efficiency gains and growth. Doubling warehouse efficiency.

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Payment Services Fulfillment Checkout Fashion 245

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We The Power of Vision to Reshape Retail and the Customer Experience. Approximately 30% of the attendees were located outside the U.S.

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Beauty and Health Customer Experience Marketing Consumer 214

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. He noted that retailers offering a pickup locker option have 25% more satisfied customers. Retailers had wanted to do this before as a way to save on labor costs.”.

Payment Services 339

Payment Services Checkout Fulfillment Kiosk 339

Retail TouchPoints

DECEMBER 8, 2022

billion in 2021, up from a mere $291 million the year before. Thoughtful Curation Creates Better Customer Experiences. The company opened its ecommerce site and first store location on the same day, and that hybrid customer experience acts as the brand’s North Star. Store-Based Fulfillment Keeps Costs in Check.

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Fulfillment Customer Experience Marketing Consumer 256

Retail TouchPoints

JANUARY 30, 2023

No one will forget the year 2020 — 2021, or 2022 for that matter. The years when the pandemic toppled the global supply chain, forcing retailers to find ways to minimize the effects of disruption while managing unprecedented online shopping behavior — piecing things together however they could.

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Fulfillment Consumer Accounting Customer Experience 261

Inside Retail

MARCH 17, 2022

Unified commerce is the new holy grail for retailers, promising previously unheard-of levels of customer insights and control over all elements of sales and inventory management. But what does that mean in practice for customers? Here are four of the most common uses of unified commerce in customer journeys.

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Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

JUNE 2, 2021

This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. Retailers now place a greater emphasis on the importance of agility, with 80% of retailers expecting moderate to major supply chain investment in 2021. It also better supports drivers.

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Fulfillment Customer Experience Management Consumer 152

Inside Retail

NOVEMBER 28, 2021

Throughout 2021, Covid-19 looked like the Grinch that might steal Christmas from families and business owners alike. It gives small and medium businesses easy access to an all-in-one e-commerce platform that seamlessly connects their business with shoppers, providing an enjoyable customer experience that keeps them coming back.

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Merchandise Store Customer Experience Fulfillment Management 264

Inside Retail

APRIL 26, 2022

Here, Australia and New Zealand general manager Preet Bains discusses the brand’s omnichannel strategy, the sensory appeal of its unique stores and the key to maintaining the relevance of a legacy brand. . Please describe those experiences and the thinking behind them.

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Management Beauty and Health Customer Experience Promotions 130

Retail TouchPoints

DECEMBER 28, 2021

Ideally, of course, omnichannel retailers will find ways to provide a seamless experience no matter what touch point a shopper uses or where they are in their purchase journey. ecommerce is expected to continue in 2021, according to eMarketer , which also projects that digital sales in the U.S. will surpass $1 trillion in 2022.

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Fulfillment Checkout Returns Consumer 265

Retail TouchPoints

NOVEMBER 11, 2022

Supply chain and logistics operations are still struggling to keep up with the changes and the consequences are painful, as we’ve seen from the holiday supply chain crisis of 2021. Fulfilling online orders is more complex and requires a lot more labor than brick-and-mortar retail store stock replenishment. A Well-Oiled Machine.

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Fulfillment Shipping Customer Experience Consumer 234

Retail TouchPoints

MAY 4, 2023

While Trove’s partners typically offer payouts in the form of branded gift cards, the same dynamics around accurately grading and pricing items hold true for managed marketplaces like ThredUp or The RealReal. Source: ThredUp) Scaling customer uptake is one thing, but scaling a profitable business out of it is another beast altogether.

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Retail TouchPoints

JUNE 23, 2022

Murali Gokki, a Managing Director in the retail practice at AlixPartners — the consulting firm that has become retailers’ go-to as they consider ecommerce spinoffs — has a more nuanced take: “The broader pressure is about transforming [these businesses] to a digital-first mindset,” he said in an interview with Retail TouchPoints.

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Fulfillment Customer Experience Department Stores Marketing 265

Inside Retail

MARCH 2, 2023

Retailers are constantly on the lookout for cutting edge technologies that improve efficiencies and productivity, streamline operations and improve the customer experience. Perera added that, in some situations, AMRs can be ‘smarter’ than humans because they have access to more data, so they can provide a superior experience.

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Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Put managers front and center. This presence will do more than keep associates focused; it also will demonstrate that managers are invested in their success. That is why Brown believes managers also should provide ongoing recognition and positive feedback.

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Employee Engagement Store Operations Consumer Management 264

Retail TouchPoints

SEPTEMBER 13, 2021

ecommerce is expected to continue in 2021, according to eMarketer , which also projects that digital sales in the U.S. As the separation between physical and digital continues to blur, retailers must throw out traditional ideas about the role physical locations play in the customer journey. Double-digit growth in U.S.

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Grocer Consumer Fulfillment Customer Experience 267

Retail TouchPoints

NOVEMBER 8, 2021

New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. If the website returns all of those results — no, ‘garlic’ is not the same as a ‘salmon fillet’ — you’re getting what you’re searching for and your goal is fulfilled. Here’s a scenario.

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Fulfillment Returns Customer Experience Planning 272

Retail TouchPoints

OCTOBER 25, 2021

This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages. and Dallas participated in a trial of Amazon Local Selling: “Amazon has been the foundation of our national online selling for years,” said Bear Hendley, Manager of Walt’s Television in a statement.

Shopping 304

Shopping Fulfillment Location Planning 304

Retail TouchPoints

NOVEMBER 10, 2020

Using a customer experience automation solution to collect and analyze customer data as a way to predict likely returns based on the order’s characteristics (multiple sizes of the same black dress, for example) can also help you to plan and predict return volume. This drives nuanced changes in communication.

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Shipping Fulfillment Returns Sporting Goods 284