2021 Customer Experience Fulfillment Inventory Management 
Retail TouchPoints
MARCH 18, 2021
Online grocery shopping sales grew 54% for the year and are predicted to top $100 billion in 2021. What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. Many in the online grocery industry still operate fulfillment at a very rudimentary technical level.
Retail TouchPoints
JULY 22, 2022
The upgrades are aimed at benefiting retailers as well as customers. Some of the planned improvements include barcode scanning, more efficient inventory management, easier options for adding product images and real-time support to fix any issues that come up. billion in February 2021.
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Retail TouchPoints
JULY 15, 2022
For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. In Q4 2021, it processed 70% of online orders through its stores.
Retail TouchPoints
AUGUST 23, 2022
TCGplayer, which employs more than 600 people, will operate its TCGplayer Marketplace and Authentication Center autonomously following the acquisition, providing eBay with omnichannel capabilities including order fulfillment and cart optimization. The deal is expected to be completed by Q1 2023. Headquartered in Syracuse, N.Y.,
Inside Retail
MARCH 17, 2022
Unified commerce is the new holy grail for retailers, promising previously unheard-of levels of customer insights and control over all elements of sales and inventory management. But what does that mean in practice for customers? Here are four of the most common uses of unified commerce in customer journeys.
Retalon
APRIL 21, 2021
Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?
I Vend
OCTOBER 7, 2021
Customer experience is the retail ‘holy grail’ – the all-important goal that retailers must achieve to be successful. I’ve written about customer experience on numerous occasions this year – citing it as one of the top four priorities for retailers in 2021. I’m not telling you anything new there.
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