Hyken

OCTOBER 4, 2021

Each week I read many customer service and customer experience articles from various resources. 7 Techniques That Are Key to Customer Retention Today by John Hall. Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones.

Customer Retention 81

Customer Retention Returns Customer Experience Marketing 81

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. The hope is that you are driving traffic, driving attachment and other purchases that then drive up the lifetime value of that customer.”

Drop-Shipping 266

Drop-Shipping Consumer Customer Retention Shipping 266

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Stand Out Beyond Free Shipping .

Drop-Shipping 198

Drop-Shipping Shipping Outdoor Customer Retention 198

Hyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. Increase Employee Retention With These 4 Tips by David Finkel. The customer experience really starts on the inside of an organization with the employee experience. Take care of employees and they stay.

Customer Experience 71

Customer Experience Shipping Planning Returns 71

Hyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. Here are my top five picks from last week. According to McKinsey, these are today’s ‘Zero Consumers.’

Customer Retention 67

Customer Retention Customer Experience Shipping Returns 67

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. Talk to iVend about mPOS for your stores.

Shopping 97

Shopping Point of Sale Payment Services Checkout 97

Retail TouchPoints

FEBRUARY 2, 2021

Beyond planned promotional outreach, retailers can also utilize WhatsApp to upsell products based on customers’ shopping preferences, providing an outlet for even the most granular customer retention strategies.

Shopping 223

Shopping Customer Retention Promotions Marketing 223