Inside Retail

JUNE 9, 2021

A year on from the introduction of payment platform Flypay to Coles Liquor websites, including Liquorland, Vintage Cellars and First Choice Liquor, the digital wallet has now been expanded to grocery shoppers through Coles Online. Coles isn’t the only retailer investing in payments technology. Exciting time’.

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Payment Services Merchant Services Checkout Supermarket 258

Retail TouchPoints

AUGUST 2, 2021

The Melbourne, Australia-based company currently serves more than 16 million consumers and nearly 100,000 merchants worldwide. market and greater access to in-person transactions, via Square’s customer base of 70 million annual active Cash App end users and millions of sellers. Afterpay will gain a stronger foothold in the U.S.

Merchant Services 317

Merchant Services Payment Services Checkout Finance 317

Retail TouchPoints

SEPTEMBER 27, 2023

Shopify has taken a stake in the B2B retail marketplace Faire and is establishing Faire as the recommended wholesale marketplace for its millions of global merchants through a deeper integration between the two platforms. The size of Shopify’s stake in Faire was not disclosed.

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Wholesale Merchant Services Point of Sale Shopping 278

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon).

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Consumer Drop-Shipping Shipping Returns 312

Mass Relators

MARCH 7, 2024

WASHINGTON – More than 60 national and state organizations representing consumers and merchants have called on Congress to reject legislation introduced by Rep. The comments came in a letter signed by 66 groups ranging from consumer advocates to retail trade associations that was sent to members of the House Thursday morning.

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Merchant Services Payment Services Consumer Marketing 52

Retail TouchPoints

OCTOBER 4, 2021

Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. Let the countdown begin….

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Merchant Services Payment Services Fulfillment Promotions 320

Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. million applications to start new businesses through September 2021. Given the ongoing shift in consumer shopping preferences, many of these new businesses will be digital-first companies.

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Merchant Services Payment Services Shipping Accounting 272

Retail TouchPoints

MAY 16, 2022

Buy now pay later (BNPL) is one of the largest, fastest-growing and most well-funded segments in the fintech market. has grown by more than 300% per year since 2018, reaching 45 million active users in 2021. It’s clear this reverse layaway payment model is also here to stay. It’s not hard to understand the appeal.

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Merchant Services Payment Services Accounting Consumer 205

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

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Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

SEPTEMBER 2, 2022

trillion in 2021, according to Euromonitor International, which means international expansion has a value simply too good to overlook. However, experts note that in times of economic volatility and fast-changing consumer behaviors, brands need to think strategically about their path to global growth. Consider the Value of Marketplaces.

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Merchant Services Customer Experience Marketing Consumer 308

Retail TouchPoints

SEPTEMBER 10, 2021

United Parcel Service (UPS) plans to buy Roadie , a delivery platform supporting local same-day delivery across the country. Financial terms of the acquisition, which is expected to close in Q4 2021, were not disclosed. Roadie will continue to operate under its own name following the purchase’s completion.

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Merchant Services Marketing Shipping Planning 233

Retail TouchPoints

SEPTEMBER 16, 2022

Bonta hopes that the lawsuit will force Amazon to cease these allegedly anticompetitive practices and recover damages for California consumers and the state’s economy. Amazon counts more than 160 million members of its Prime service and approximately 25 million are located in California. In the U.S., Racine has appealed the decision.

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Merchant Services Checkout Consumer Returns 233

Inside Retail

APRIL 4, 2022

Less than five years ago, many consumers wouldn’t have heard of buy now pay later (BNPL). per cent) are now aware of BNPL services, overtaking traditional online payment platforms like Paypal, Visa and Western Union, according to Roy Morgan’s Digital Payments Report last year. Trust and the consumer.

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Merchant Services Consumer Payment Services Management 130

Retail TouchPoints

AUGUST 13, 2021

With more than 10 years of experience in digital marketing, ecommerce strategy and digital transformation, she has helped architect omnichannel strategies for hundreds of brands and retailers, including Michael Kors, Joann Fabrics , Converse and Billabong Brands. There’s also a nice take-rate model, the way that Amazon has built.

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Merchant Services Payment Services Fulfillment Advertising 299

Inside Retail

DECEMBER 14, 2021

Buy now, pay later (BNPL) companies were among the stock market darlings of 2020 – and nowhere more than in Australia, the birthplace of pioneering companies Afterpay and Zip Co. But if you took a punt and bought shares in any of them over 2021, there’s a good chance you’ve lost money. Credit services have been around for decades.

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Merchant Services Payment Services Finance Marketing 130

Retail TouchPoints

AUGUST 18, 2022

But now, as BNPL offerings — and consumers’ understanding of them — mature, the explosive growth of the last two years is slowing. With inflation and interest rates on the rise, a more nuanced approach to BNPL is emerging, and experts say that’s a good thing for both consumers and retailers. In fact, 50% of U.S

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Merchant Services Payment Services Consumer Point of Sale 272

Retail TouchPoints

MARCH 18, 2022

A growing number of consumers are concerned about how their purchasing decisions impact the planet, but even the most sustainability-savvy customer may be confused about how best to align purchases with their green principles. Consumers Overwhelmed by Insufficient or Contradictory Sustainability Info. In fact, half of the 1,000 U.S.

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Apparel Consumer Merchant Services Jewelry 307

Inside Retail

MAY 12, 2022

The global chargeback volume is estimated to have reached $615 million in 2021. That number highlights the dual nature of e-commerce’s rapid growth – it’s a land of endless possibilities not just for businesses and consumers but also for fraudsters. This composite merchant had annual e-commerce revenue of $2.5 Fraud mitigation.

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Merchant Services Payment Services Returns Consumer 130

Inside Retail

AUGUST 8, 2023

Super apps in Asia are trendy, and with good reason: they gather together a number of essential everyday services onto a single, easy-to-use platform. Sea, for example, provides an integrated suite of e-commerce (through Shopee), digital entertainment and financial services. Financial services accounted for $412.8

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Merchant Services Payment Services Accounting Finance 130

Retail TouchPoints

MARCH 4, 2024

However, the influence and impact of this consumer base already are significant, considering the heightened role they’ve played in household decision-making processes since the start of the pandemic. GWI found that, across select markets, the number of teenagers (aged 12 to 15 ) buying online has increased 20% since 2021.

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Beauty and Health Merchant Services Consumer Outdoor 300

Retail TouchPoints

JULY 20, 2022

With consumers feeling increasingly worried about missing and damaged packages, SMB retailers that adopt personalization methods — from real-time package tracking and multiple delivery options to an omnichannel ecommerce approach — can improve both their bottom line and provide peace of mind for consumers.

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Shipping Merchant Services Payment Services Consumer 326

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Consumers in every age bracket are in fraudsters’ sights.

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Merchant Services Accounting Payment Services Returns 286

Inside Retail

SEPTEMBER 1, 2021

Founded in July 2020 and launched in February 2021, Refundid is a fintech tool designed to cut, or essentially eliminate, waiting times for refunds for products bought online. Over the past five or six years we’ve seen huge strides in payments technology, co-founder and chief Brad Karney adds. The time is now.

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Merchant Services Payment Services Returns Planning 130

Retail TouchPoints

NOVEMBER 16, 2022

Meta also will highlight businesses from its Meta Business Leaders Network in the new 2022 Smalliday Showcase gift guide, and provide small businesses with advice on advertising effectively with its SMB Holiday Marketing Guide. The new Square-specific Amex credit card, which will be powered by i2c Inc. small business owners.

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Merchant Services Finance Advertising Marketing 267

Retail TouchPoints

JUNE 14, 2022

announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed. One definition most can agree on, though, is that it’s a “virtual world,” and one that already is presenting tremendous opportunities for both brands and consumers. When Facebook, Inc.,

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Merchant Services Social Commerce Customer Experience Fashion 252

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. Share granular consumer data with suppliers to create more appealing products.

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Consumer Merchant Services Payment Services Advertising 261

Retail TouchPoints

OCTOBER 7, 2022

Like many other publications, The Indy (as it’s known by readers) has been working with brands and retailers for years through affiliate marketing relationships, primarily on its reviews section IndyBest. Social Commerce Meets Affiliate Marketing. Then the merchant takes over for fulfillment, logistics and so on.”.

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Merchant Services Checkout ATS Fulfillment 268

Retail TouchPoints

MAY 29, 2024

Additionally, Shari White has been appointed as Interim Chief Merchant, reporting directly to Mohan. White joined the company six years ago from consumer products company Perrigo, where she served as Director of Sales, Target. “I want to thank Justin and Amy for their years of service to Petco,” Mohan added.

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Merchant Services Promotions Advertising Brand Management 164

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Microsoft it is reportedly testing out a new retail marketplace in the U.S. At the moment a “ couple hundred U.S.-based

Merchant Services 305

Merchant Services Shopping Payment Services Advertising 305

Retail TouchPoints

AUGUST 15, 2022

Many retailers look only at transaction fraud, and not the total impact of every digital consumer interaction. When merchants stop obsessing over the perpetual cat-and-mouse game with bad actors and instead start looking for trust, they open up a whole new world of potential value. It’s about switching the focus to online trust.

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Merchant Services Payment Services Accounting Customer Experience 253

Retail TouchPoints

MARCH 11, 2022

The ever-evolving roster of social commerce capabilities on the world’s top platforms can be dizzying, with vast disparities between what is possible from one app to another and each platform fighting to keep up — both with consumers’ expectations and each other. Twitter Lets Merchants Create In-App ‘Shops’. trillion pie by 2025.

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Social Commerce Merchant Services Advertising Shopping 290

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Media articles abound about the skyrocketing marketing dollars required to woo new consumers. And some 40% of declined shoppers will never try that site again.

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Merchant Services Returns Shipping Payment Services 272

Retail TouchPoints

APRIL 5, 2022

When it comes to embracing ethical commerce and moving corporate social responsibility (CSR) strategies forward, Amazon Web Services (AWS) research shows that retailers and CPGs identify three primary hurdles to success. Across all organization sizes and market locations in our survey, cost placed highest ( 53% ) on the list of challenges.

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Merchant Services Beauty and Health Returns Consumer 241

Retail TouchPoints

MAY 12, 2021

It closed down all channels except online, and put all its advertising dollars and social media initiatives into selling direct to consumers (DTC). Already having mastered a multichannel strategy pre-pandemic, during the lockdown it extended its multichannel capabilities to sales and customer service.

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Jewelry Merchant Services Customer Experience Wholesale 233

Mass Relators

APRIL 25, 2024

household more than $1,100 last year, the Merchants Payments Coalition said. It’s time for the card industry to stop gouging American consumers and small businesses and compete to offer market-based, competitive fees. Congress needs to pass the Credit Card Competition Act to fix the broken credit card market.”

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Merchant Services Net Profit Payment Services Accounting 52

Retail TouchPoints

JULY 18, 2022

But — and this is important — while we’re looking around for the next big thing, that tech enjoys slow but steady market adoption. But audio isn’t going to stay at the office, when there’s a $20 trillion consumer market that’s perpetually game for new things. In 2020, the global podcasting market was valued at $11.46

Merchant Services 298

Merchant Services Customer Experience Advertising Consumer 298

Retail TouchPoints

AUGUST 11, 2022

The very thing that helped it grow so large, so quickly — shockingly cheap products — was also what caused the platform to lose favor with shoppers when those products sometimes turned out to be cheaply made or deceptively marketed and took weeks to arrive. Vijay Talwar, new CEO of Wish who joined the company this February from Foot Locker.

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Merchant Services Planning Consumer Shipping 257