Retail TouchPoints

JANUARY 3, 2022

As early as February 2021, industry analysts predicted the year’s holiday ecommerce sales would climb to $206.88 Traditional Passwords are Ruining the Customer Experience. Traditional password systems deliver a grueling customer experience that often ends in frustration. billion, accounting for a record 18.9%

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Merchant Services Shopping Customer Experience Accounting 274

Inside Retail

SEPTEMBER 1, 2021

Founded in July 2020 and launched in February 2021, Refundid is a fintech tool designed to cut, or essentially eliminate, waiting times for refunds for products bought online. According to co-founder and chief product officer Joel Aaron, refunded cash can be in the customer’s account within as little as 30 seconds. The time is now.

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Retail TouchPoints

JULY 18, 2022

But audio isn’t going to stay at the office, when there’s a $20 trillion consumer market that’s perpetually game for new things. Podcasts today get a sizable chunk of the news organizations budget (think of them as their direct-to-consumer play), as well as the brand marketer’s. Crowdsourced Customer Experience will be Audio.

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Merchant Services Customer Experience Advertising Consumer 288

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Consumers in every age bracket are in fraudsters’ sights.

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Merchant Services Accounting Payment Services Returns 274

Retail TouchPoints

AUGUST 15, 2022

Many retailers look only at transaction fraud, and not the total impact of every digital consumer interaction. From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. It’s about switching the focus to online trust. This is a fairly new concept.

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Merchant Services Payment Services Accounting Customer Experience 241

Inside Retail

OCTOBER 19, 2021

Fear of the unknown customer can backfire. New customers are a major growth engine for retailers, but many merchants view first-time online shoppers as high-risk due to their unfamiliar behaviour and lack of purchase history. A sudden influx of new customers can mean a bump in revenue – or a wave of fraud or policy abuse.

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Retail TouchPoints

SEPTEMBER 16, 2021

In the last two months alone, TikTok has rolled out dedicated “Shopping Tabs” for Shopify merchants, Twitter began a pilot of its “Shop Module,” and Pinterest made it possible for creators to “control the shopability of their content” by tagging products. There’s no time to waste, because consumers are already there. earning $26.97

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Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

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Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. Share granular consumer data with suppliers to create more appealing products.

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Consumer Merchant Services Payment Services Advertising 253

Retail TouchPoints

OCTOBER 7, 2022

The new offering is powered by Bolt’s Checkout Everywhere solution (originally called Tipser until it was acquired by Bolt in late 2021), which allows websites of all kinds to add transaction capabilities and sell products from participating merchants. “We’re Then the merchant takes over for fulfillment, logistics and so on.”.

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Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates.

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Inside Retail

DECEMBER 1, 2021

In some instances, the diminution in power led to attempts to pivot, for example by leveraging digital infrastructure to turn shopping centres into online marketplaces and food delivery services. The mall operator provided a delivery service there for its tenants. By the third quarter of 2021, the company was delivering $2.3

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Merchant Services Payment Services Net Profit Sporting Goods 130

Retail TouchPoints

DECEMBER 14, 2022

. “By offering customer-favorite sushi options and premium floral bouquets through third-party marketplaces, we are continuing to evolve and meet customers where and how they are shopping,” said Stuart Aitken, SVP and Chief Merchant and Marketing Officer at Kroger Co. in a statement.

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Small Biz Trends

OCTOBER 24, 2022

A chargeback happens when a payment is reversed by the customer’s bank. It’s called chargeback fraud when bad actors cheat this process. Instead of contacting a merchant for a refund, they go right to their financial institution. Merchant Errors. This one happens with a merchant account.

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Retail TouchPoints

DECEMBER 6, 2021

In the last year, startups such as Jokr , Gorillas and GoPuff have left legacy delivery services like Uber Eats and Instacart scrambling to keep up in the speed wars. Just last week, reports surfaced that instant grocery delivery service 1520 was shutting down after exhausting its funding. Beginning Dec.

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Merchant Services Location Planning Consumer 281

Inside Retail

APRIL 15, 2021

While some consumers will revert to their pre-pandemic behaviours, at least half of Australian consumers recently surveyed stated their desire to continue their new online shopping activities. Consumers are doing as much as possible through digital and contactless channels, even when shopping in-store. Digital payment.

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Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. Curious about how consumer attitudes and behaviors are evolving? What consumers really want from brands and retailers. Practical ways to harness the enthusiasm of values-driven consumers. 17 from 1:20 to 2:10 p.m. 17 from 12 to 12:30 p.m.

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Retail TouchPoints

AUGUST 5, 2021

That’s why properties have focused on perfecting the tenant mix , onboarding a compelling combination of restaurants, entertainment and up-and-coming DTC darlings. But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences.

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Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. This exponential growth, highlighted by President Harley Finkelstein at the company’s Q3 2021 earnings call in late October, came as a surprise to just about no one given ecommerce’s recent unprecedented growth. What stood out to you in the findings?

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Retail TouchPoints

MAY 13, 2021

The number of active users on Alibaba Group ’s ecommerce platforms topped 1 billion for the first time in fiscal year 2021, but this milestone was tainted by the company’s first quarterly operating loss since it went public in 2014 — a result of the historic antitrust penalty levied against the company earlier this year. billion yuan ($1.2

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Inside Retail

AUGUST 1, 2022

1 position in the hearts, minds, and wallets of Indonesia’s consumers. Although both superapps boast a number of digital services, the main business lines are e-commerce, on-demand services (primarily ride-hailing and food delivery) and fintech (financial services, consisting mainly of e-payment systems).

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Merchant Services Dead-Stock Payment Services Marketing 130

Mass Relators

AUGUST 26, 2021

ATLANTA — The amount of retail fraud, and its cost, has risen significantly over the past year, according to the 12th annual LexisNexis Risk Solutions 2021 True Cost of Fraud Study. retail and ecommerce merchants $3.60 To that end, there is limited merchant use of solutions designed to support both issues. compared to $3.13

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Merchant Services Payment Services Customer Experience Accounting 52

VMS

NOVEMBER 28, 2021

Scan this QR code for a link to the online photo gallery from IRDC 2021. With an incomparable line-up of compelling educational content, interactive workshops and (who could forget) the crowd-favorite Iron Merchant Challenge, IRDC 2021 reaffirmed the importance of collaboration to our industry. PHOTO GALLERY (15 IMAGES).

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Merchant Services Sporting Goods Visual Merchandising Customer Experience 52

Independent Retailer

NOVEMBER 2, 2021

With only two months left of 2021, retailers should already be looking ahead to the new year for the newest trends, technology, marketing tactics, products, and solutions for improving their business. Keep user experience, for both desktop and mobile, in mind. Meet Consumers Where They Want to Shop. “I

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Retail TouchPoints

JANUARY 11, 2022

But ongoing pressure from consumers, employees and even regulators has forced businesses — especially retailers — to reprioritize sustainability along with broader corporate social responsibility (CSR) strategies. Consumer Demands Accelerate Sustainability Priorities. of purchases.

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Consumer Merchant Services Fashion Accounting 314

Independent Retailer

FEBRUARY 24, 2022

As more commerce moves online, customers expect merchants to recognize them. McKinsey found that in November, 71 percent of customers expect personalized interactions with companies, and 76 percent “get frustrated when this does not happen.” by Bruno Farinelli. Fifteen percent of survey respondents in the U.S.,

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Merchant Services Payment Services Checkout Consumer 90

V Count

SEPTEMBER 15, 2022

In today’s world, the consumer wants to be able to pay for your product in a quick and easy manner, and your goal as a retail owner is to make sure this happens without any hiccups; hence picking the right POS system for your business is essential. Its POS machines accept payments via swipe, dip, tap or contactless payment.

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Merchant Services Payment Services Inventory Management Planning 98

V Count

SEPTEMBER 15, 2022

In today’s world, the consumer wants to be able to pay for your product in a quick and easy manner, and your goal as a retail owner is to make sure this happens without any hiccups; hence picking the right POS system for your business is essential. Its POS machines accept payments via swipe, dip, tap or contactless payment.

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Merchant Services Payment Services Inventory Management Planning 92

Retail TouchPoints

JUNE 8, 2022

With traditional trading methods restricted by pandemic restrictions, an inability to sell through physical locations and a sharp downturn in demand, we saw merchants around the world taking an unprecedented leap and embracing innovation and digitalization in a bid to maintain their retailer-shopper relationships. trillion by 2026.

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Retail TouchPoints

JUNE 8, 2022

With traditional trading methods restricted by pandemic restrictions, an inability to sell through physical locations and a sharp downturn in demand, we saw merchants around the world taking an unprecedented leap and embracing innovation and digitalization in a bid to maintain their retailer-shopper relationships. trillion by 2026.

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Retail TouchPoints

JANUARY 30, 2023

And in 2021, the global value of voice-assisted ecommerce transactions amounted to almost $5 billion , with Statista projecting that that figure would grow 4X by the end of this year. Additionally, this approach opens up the Alexa ecosystem to all merchants, even those that don’t sell on Amazon.

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Merchant Services Beauty and Health Payment Services Returns 162

Star Miconics

JANUARY 26, 2023

AI helps consumers and workers streamline their activities and increase productivity. from 2021 to 2030, and that 77% of the devices we already use feature one form of AI or another. This intelligence involves a variety of technologies, such as machine learning, event stream processing, optimization, and business rule management.

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Retail TouchPoints

FEBRUARY 3, 2023

Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. The current economic environment has driven consumers to be more budget conscious and price sensitive as inflation pushes up the cost of living and products’ prices.

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Independent Retailer

AUGUST 19, 2022

“The classic thing that happens when consumers see price increases is they tend to mainly buy things and stock them for a longer amount of time because they start to understand that they will pay more tomorrow than they will today.” 85 percent of customers will not shop with a retailer again after having had a poor delivery experience.

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Shipping Merchant Services Consumer Returns 85

Independent Retailer

JANUARY 20, 2022

However, there is a catch: many of the rapid-fire changes that retailers rushed through in response to the pandemic have proved surprisingly popular with consumers. During the pandemic-driven surge in online shopping, product returns became a major pain point for consumers. Consumers are Looking for Happiness.

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Retail Trends Returns Merchant Services Consumer 84

Retail Geek

OCTOBER 29, 2021

Episode 279 is breakdown of Amazon, eBay, Shopify, and Snap Q3 2021 earnings, and a discussion of Rent the Runway’s IPO. October 28th, 2021. It was a rigorous process. A weekly podcast with the latest e-commerce news and events. We also discuss the Rent the Runway IPO. Transcript.

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Retail TouchPoints

AUGUST 18, 2022

But now, as BNPL offerings — and consumers’ understanding of them — mature, the explosive growth of the last two years is slowing. With inflation and interest rates on the rise, a more nuanced approach to BNPL is emerging, and experts say that’s a good thing for both consumers and retailers. In fact, 50% of U.S

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Merchant Services Payment Services Consumer Point of Sale 262