Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Stand Out Beyond Free Shipping .

Drop-Shipping 220

Drop-Shipping Shipping Outdoor Customer Retention 220

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payment Services 241

Payment Services Customer Experience Consumer Advertising 241

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

Payment Services 164

Payment Services Customer Retention Customer Experience Marketing 164

Retail TouchPoints

SEPTEMBER 19, 2022

What it doesn’t sound like is a recipe for providing the superior customer service today’s consumers demand. Yet it’s these front-line workers that are the ones your customers engage with most and set the tone for the shopping experience. 2021 set online sales records. Sound familiar?

Marketing 243

Marketing Customer Retention Location Consumer 243

Retail TouchPoints

AUGUST 11, 2022

“People love a comeback story, and I really believe there is something here [at Wish] — there is a value proposition and [an opportunity] to align with consumers. Most consumers have no idea that they were going to buy the item that they actually bought [on Wish]. In my mind there is also a limited amount of competition.

Merchant Services 257

Merchant Services Planning Consumer Shipping 257

Hyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed.

Customer Retention 67

Customer Retention Customer Experience Shipping Returns 67

Cisco Retail

MAY 28, 2021

In 2021, IDC conducted an updated study that produced a solid basis of comparison with 2018 results and provided the ability to identify where SPs have made progress and where challenges still exist, both at an overall level and within specific domains. 2021: The Evolution of SP Digital Maturity. Customer experience is #3.

Customer Retention 111

Customer Retention Customer Experience Marketing Consumer 111

Rangeme

JULY 29, 2022

What Fast Fulfillment Means to Consumers. Most retailers’ supply chains were not prepared for the abrupt switch in transportation and fulfillment needs or the sudden spike in consumer demand. . According to consumers, promising fast shipping sells. Better Customer Retention. More Sales.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

I Vend

MARCH 14, 2023

Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping. When the National Retail Federation surveyed consumers, 45% * of respondents said they preferred in-store shopping, compared to just 28% who prefer online.

Shopping 97

Shopping Point of Sale Payment Services Checkout 97

I Vend

MARCH 14, 2022

billion market in 2021 , nor that it is forecast to continue to grow at 6% over the next seven years. Shoppers are also returning in their droves to brick and mortar shopping – PWCs’ 2021 Global Consumer Insights Pulse Survey found that almost half the respondents now visit physical retail stores, with 75% planning to do so.

Customer Retention 98

Customer Retention Discount Store Department Stores Target Market 98

Hyken

JANUARY 10, 2022

Each week I read many customer service and customer experience articles from various resources. The New York Times) The meanness of the public has forced many public-facing industries to rethink what used to be an article of faith: that the customer is always right. Top Sales & Marketing Book 2021 by Top Sales Awards.

Customer Retention 63

Customer Retention Customer Experience Supermarket Marketing 63

Indigo 9 Digital

MAY 10, 2023

Johnson has said that: "digital relationships drive significant long-term value to Starbucks through more frequent occasions, increased spend, improved customer retention, and marketing efficiency." Consumers don’t always want to pay for delivery fees or wait for an order to be dropped off.

Location 52

Location Customer Retention Consumer Customer Experience 52

V Count

SEPTEMBER 15, 2022

In today’s world, the consumer wants to be able to pay for your product in a quick and easy manner, and your goal as a retail owner is to make sure this happens without any hiccups; hence picking the right POS system for your business is essential. Each customer’s shopping journey is unique and each store operates differently.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

V Count

SEPTEMBER 15, 2022

In today’s world, the consumer wants to be able to pay for your product in a quick and easy manner, and your goal as a retail owner is to make sure this happens without any hiccups; hence picking the right POS system for your business is essential. Each customer’s shopping journey is unique and each store operates differently.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

Wiser

MARCH 16, 2021

What can be done to optimize your eCommerce shopper journey to increase sales and capture more happy customers? We have answers in this webinar, held on March 12, 2021, and hosted by the Category Management Association. How your business can adapt and excel in today’s COVID-influenced, fast-paced marketplace?

Marketing 78

Marketing Planning Advertising Consumer 78

Retail Geek

JULY 9, 2021

Jeff Bezos steps down Amazon offers it’s multi-channel fulfillment (MCF) to Big Commerce customers. Shopify Unite 2021 Instagram leans into commerce Nike earnings Warby Parker IPO. Episode 269 of the Jason & Scot show was recorded on Thursday July 8, 2021. Other News. Transcript.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98