Remove 2020 Remove Fulfillment Remove Merchant Services Remove Returns
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4 Ways Ecommerce Returns Will Change in 2022

Retail TouchPoints

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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The Looming Spike In Returns Abuse

Retail TouchPoints

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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The 2020 Holiday Shopping Season Promises to be a Tale of Two Consumers

Retail TouchPoints

While they often produce higher revenues and improved profit margins, they also represent risk in the form of unsold inventory and expensive returns. It’s essential that websites and mobile commerce apps are designed well but also display accurate inventory readings and delivery dates, and offer simple and streamlined payment options.

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Scams Retailers Should Be Watching Out for This Spring — and How They Can Protect Themselves

Retail TouchPoints

With the pandemic ushering a wave of traditionally brick-and-mortar merchants online since 2020, the chances of being targeted by scammers is at an all-time high. In 2020, retailers lost $17.5B, with a report projecting an 18% increase in losses last year. Return Fraud. Scalable Order Fulfillment and Automation.

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Amazon FBA Boosts Sustainability Efforts With Two Circular Commerce Programs

Retail TouchPoints

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Grade and Resell gives third-party sellers the tools to sell returned products on Amazon as “used” items. The program is currently live in the U.S., by the end of 2021.

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5 Ways To Rein In Costly Online Returns

Retail TouchPoints

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

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The Merchant’s Prep Guide to 2020 Holiday Delivery Fraud

Retail TouchPoints

As online activity has increased during the pandemic, online fraud has too, and fraudsters are poised to wipe out a big chunk of merchant profits by posing as legitimate customers. Merchants love it because it bolsters sales, avoids shipping and helps move inventory out of stores. Impact on Merchants. What Can be Done?