Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

Fulfillment 250

Fulfillment Customer Experience Marketing Consumer 250

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

Payment Services 254

Payment Services Fulfillment Location Shipping 254

Retail TouchPoints

MAY 20, 2021

The pay boost, taking effect June 6, 2021, will impact 8,000 part-time and full-time employees, approximately 90% of Under Armour’s store and fulfillment center workforce. The 3,000 open jobs, some of which are seasonal, include sales and stock positions as well as store managers, and the $15 minimum will apply to all of them.

Fulfillment 149

Fulfillment Planning Management Store Operations 149

Retail TouchPoints

FEBRUARY 11, 2021

Bed Bath & Beyond outlined its three-year growth plan in October 2020. The technology refresh is being accompanied by a $250 million investment in the 450 of its stores that generate 60% of the company’s revenue.

Inventory Management 173

Inventory Management Space Planning Fulfillment Planning 173

Retail TouchPoints

NOVEMBER 18, 2021

Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2 Optimized supply chain management to avoid stockouts and overstocking.

Supply Chain Management 230

Supply Chain Management Fulfillment Shipping Inventory Management 230

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 300

Fulfillment Department Stores Shipping Planning 300

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The Polaris strategy proved to be a critical enabler of our performance in 2020, allowing us to adapt and innovate with agility during the pandemic,” said Gennette.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

JULY 29, 2021

brand management company WHP Global has bought a controlling interest in Tru Kids, which owns the Toys ‘R’ Us brand. With stores closed for most of the year, ecommerce was the main driver of this growth. million for its FY 2020, compared to a loss of more than $200 million the previous year. Most retailers in the U.S.

Net Profit 306

Net Profit Fulfillment Boutique Outdoor 306

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center.

Promotions 274

Promotions Shopping Consumer Fulfillment 274

Retail TouchPoints

FEBRUARY 24, 2021

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain. D Cloud RFID inventory-management software. Adding Real-Time Inventory Data.

Fulfillment 147

Fulfillment Point of Sale Fashion Fast Fashion 147

Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

Consumer 259

Consumer Merchant Services Payment Services Drop-Shipping 259

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. They can serve as anything from staging grounds to fulfill orders from multiple retailers at a communal “curbside” to open areas where larger-scale events can take place.

Shopping 242

Shopping Outdoor Fulfillment Returns 242

Retail TouchPoints

NOVEMBER 19, 2021

Stores and fulfillment centers are well staffed and our price position remains strong. Target is preparing for the future, as well as fighting current last mile woes, by fulfilling more and more orders from its stores. In-store sales rose nearly 22% year-over-year, but DTC sales fell 13.5%.

Fulfillment 204

Fulfillment Shipping Planning Promotions 204

Retail TouchPoints

FEBRUARY 2, 2023

Siman Group , which operates 15 large department stores across Central America, has deployed an item-level RFID solution that has raised its inventory accuracy levels from the 65% to 70% range up to 95%. The solution also supports omnichannel offerings such as BOPIS by transforming how Siman tracks inventory across the chain.

Department Stores 224

Department Stores Management Store Operations Customer Experience 224

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. MOL provides ‘commerce-in-a-box’ for these small business florists,” explained Bergen. Our attitude is the members are most important ,” said Powell.

Payment Services 240

Payment Services Customer Experience Fulfillment Point of Sale 240

Retail TouchPoints

JULY 29, 2020

With a new retail management solution in place, Burton will now be able to: Deploy mobile POS (mPOS) devices in its stores; Provide store associates with improved visibility into customer, product and inventory data ; and Gain a unified view of its e-Commerce and brick-and-mortar operations at both the store and headquarters levels.

Planning 255

Planning Wholesale Customer Experience Store Operations 255

Retail TouchPoints

NOVEMBER 4, 2020

In May 2020, Sephora partnered with communication and execution platform Retail Zipline to maintain necessary team communications during nationwide store closures due to COVID-19. One of the retailer’s keys to success in this “new normal” has been an adaptive communication strategy.

Beauty and Health 294

Beauty and Health Fulfillment Management Employee Engagement 294

Retail TouchPoints

DECEMBER 14, 2020

The industry has come a long way from the scramble of March 2020, when essential retailers’ shelves were empty and non-essential retailers had to revamp their entire business models. This same interplay of data will be vital to fulfillment. Production is No Longer a Challenge, but Logistics Remain Strained.

Shopping 297

Shopping Merchant Services Fulfillment Returns 297

Retail TouchPoints

FEBRUARY 15, 2021

Facing a near-apocalyptic situation, retailers have had to pivot quickly, creatively and competently in order to withstand the chaos of the 2020 economy. Among the winning strategies was a shift to ecommerce operations. The in-store experience remains a crucial part of consumer expectations. The Online-Offline Hybrid.

Fulfillment 267

Fulfillment Checkout Store Layout Consumer 267

Retail TouchPoints

NOVEMBER 11, 2020

Managing a product release as huge as the iPhone 12 can be a tricky proposition during the best of times, to say nothing of the challenges created during a pandemic. was able to draw on lessons it learned from operating during the early days of COVID-19 to make the experience safe and orderly. of its stores open.

ATS 236

ATS Fulfillment Outdoor Management 236

Retail TouchPoints

SEPTEMBER 22, 2022

There’s also the hidden cost around omnichannel operations. After a couple of years of getting really scrappy to leverage the store in new and creative ways, particularly around fulfillment, retailers are looking to figure out how to automate and create scale.

Promotions 230

Promotions Fulfillment Inventory Management Drop-Shipping 230

Retail TouchPoints

OCTOBER 24, 2023

Now that the COVID-19 public health emergency has ended, retailers and CPG companies need to re-examine how their processes have evolved since 2020 and determine whether there are opportunities to optimize them. Both industries are still struggling to fill open roles and are working to better manage the employees they already have on payroll.

Store Layout 258

Store Layout Consumer Customer Experience Returns 258

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020.

Payment Services 172

Payment Services Returns Specialty Retailers Promotions 172

Retail TouchPoints

JUNE 12, 2020

during Q1 2020, and unlike many other retailers that made up some of the difference with e-Commerce growth, its online sales, including rentals, fell 31.9%. The retailer also reported a same-store sales increase of 2.4%. However, the pandemic forced Tailored Brands to close all its shops and e-Commerce fulfillment centers in the U.S.

Payment Services 132

Payment Services Operating Expenses Fulfillment Planning 132

Retail TouchPoints

NOVEMBER 3, 2020

Retailers, particularly those in the apparel, footwear and soft goods verticals, have an opportunity to turn the lemons from COVID-19 into lemonade, according to Keith Jelinek and Richard Maicki, Managing Directors in the Performance Improvement Practice of Berkeley Research Group (BRG). Richard Maicki. Keith Jelinek.

Drop-Shipping 183

Drop-Shipping Merchant Services Fulfillment Shipping 183

Retail TouchPoints

OCTOBER 14, 2020

They also provide an answer to some of the challenges created by the pandemic, as executives from Woodman’s Markets and Badger Technologies discussed during a session titled The Rise Of Robotics In Retail at the 2020 Retail Innovation Conference. The robots also can improve merchandising.

Marketing 264

Marketing Grocer Location Fulfillment 264

Retail TouchPoints

SEPTEMBER 21, 2020

By the end of August 2020, Time to Vote announced that more than 700 companies had joined the group, and that the organization was widening its scope to address new obstacles presented by COVID-19. Nordstrom stores and operations centers will remain open on Nov.

Sporting Goods 256

Sporting Goods Department Stores Apparel Fulfillment 256

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. She also led NMG’s supply chain transformation strategy to modernize its omnichannel distribution and fulfillment network.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. He joined the DG real estate and development team in 2020 and most recently served as vice president of real estate.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Retail TouchPoints

AUGUST 16, 2021

market saw over $400B in returns in 2020. We know too well, ‘If I can’t measure it, I can’t manage it,’ and that measurement should not terminate at fulfillment. Whatever your research reveals, focus on what you can control and determine how to best manage those variables. Overcommunicate with your customers.

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

OCTOBER 20, 2021

20, revealed that out-of-stock product messages have jumped 172% this holiday season compared to the pre-pandemic period (January 2020). Simon Croom, a Professor of Supply Chain Management at the University of San Diego School of Business , believes that “supply chains of the future will be supply chains of scarcity.

Supply Chain Management 280

Supply Chain Management Promotions Consumer Fulfillment 280

Mass Relators

JANUARY 18, 2024

As chief operating officer, Fiddelke will oversee the retailer’s nearly 2,000 stores, its global supply chain network, fulfillment services including same-day delivery with Shipt, network capacity planning, enterprise operations, the teams responsible for building and remodeling Target stores and other facilities, and flight services.

Finance 52

Finance Accessories Apparel Fulfillment 52

Retail TouchPoints

MAY 12, 2021

As we continue to settle into the economic and psychological realities of COVID-19, businesses are evaluating what response tactics worked well in 2020 and where there’s room for improvement to ensure resilience going forward. Pre-pandemic, small store formats were on the rise as consumers favored local, more tailored products.

Shopping 208

Shopping Checkout Location Planning 208

Mass Relators

JUNE 22, 2022

He’s also a terrific inventor for customers, thinks big, has a thoughtful vision around how category management and ops can work well together, is a unifier, is highly curious, and is an avid learner. “John has been at Amazon for nearly 18 years, spending 12 years in Retail and Operations finance leadership roles,” Jassy said.

Fulfillment 52

Fulfillment Finance Consumer Store Operations 52

Theatro

MAY 3, 2021

In fact, even though customers could ship orders directly to their doorstep from an online store, demand for direct-from-store fulfillment saw huge increases last year. According to one report , in 2020, requests to pick-up orders grew by 103%, and demand for shipping orders directly from a store also grew by 80%.

Fulfillment 52

Fulfillment Shipping Shopping Store Operations 52

Retail TouchPoints

OCTOBER 1, 2022

Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers. However, demand for multiple fulfillment options isn’t the only way cannabis sales are beginning to reflect the rest of retail.

Customer Experience 298

Customer Experience Consumer Promotions Planning 298