Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations.

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Returns Merchant Services Drop-Shipping Accessories 152

Independent Retailer

JULY 26, 2022

” Let customer keep their returns. Some of the biggest store chains are considering just handing customers their money back and letting them hang onto the products they do not want, according to CNN. Apart from the rising fuel prices, shipping carriers are raising their rates every year. Slim down package weight.

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Shipping Returns Fulfillment Consumer 91

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. million members on top of the 74 million customers in the free program. CVS Pharmacy rebranded the paid portion of its loyalty program as ExtraCare Plus in January 2024, revealing that the paid program had 6.5

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Checkout Returns Shipping Promotions 186

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. In 2020, 62% of consumers had made that kind of switch.

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Drop-Shipping Returns Shipping Consumer 275

Retail TouchPoints

JULY 15, 2022

In the longer term, it gave us this ability to grow and add things like ship-from-store, in-store pickup and same-day delivery through Shipt , which is another key component of what we wanted to do for last-minute gift givers.”. Creating Joy Amid Uncertainty.

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Fulfillment Shipping Inventory Management Location 296

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns.

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Returns Merchant Services Drop-Shipping Consumer 298

Retail TouchPoints

APRIL 16, 2021

and UK shoppers between December 2020 and January 2021 — saw a whopping 83% of respondents indicate that convenience was more important to them in online shopping than it was five years ago. However, as with most of the digital trends associated with the pandemic, the demand for simplified shopping experiences accelerated in 2020.

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Payment Services Returns Consumer Shipping 304

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 309

Fulfillment Inventory Management Returns Point of Sale 309

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Consider that in the U.S., ATO fraud against U.S.

Merchant Services 236

Merchant Services Drop-Shipping Payment Services Shipping 236

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. million members on top of the 74 million customers in the free program. CVS Pharmacy rebranded the paid portion of its loyalty program as ExtraCare Plus in January 2024, revealing that the paid program had 6.5

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Independent Retailer

MARCH 17, 2022

According to UN trade and development experts UNCTAD, the ecommerce sector contributed a drastic three percent increase (from 16% to 19%) to all retail sales in 2020. The price of manufacturing and shipping has increased to reflect the lack of labor, supply of goods, and transportation space. Growing ecommerce ( >$26.7

Returns 52

Returns Drop-Shipping Shipping Wholesale 52

Retail TouchPoints

NOVEMBER 4, 2022

Global ecommerce sales are set to top $5 billion this year and parcel volumes are expected to swell to 175 million parcels shipped. For that reason, the consequences of a poor, complicated last-mile delivery experience can’t be underestimated. Good news for business overall, but a cause for concern for logistics managers. .

Shipping 273

Shipping Fulfillment Consumer Shopping 273

Inside Retail

JUNE 14, 2022

Just as customers expect to easily browse according to their preferences, they expect checkout and delivery to go just as smoothly. According to a recent survey by Accenture, 66 per cent of consumers say same-day shipping is valuable, and that number jumps to 77 per cent for consumers under age 30. . Consider a carrier aggregator.

Shipping 130

Shipping Checkout Fulfillment Management 130

Retail Focus

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

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Markdowns Fulfillment Shipping Fashion 130

Retail TouchPoints

APRIL 9, 2021

2020 has been an exceptionally turbulent year for all, with 2021 somewhat following suit. Even when steps were taken to reopen retail, it was with a vastly different outlook and a dramatically different model from what was needed before the 2020 pandemic hit. The Future of RFID and Retail. By using RFID, BOPIS 2.0

Sporting Goods 306

Sporting Goods Returns Shopping Apparel 306

Inside Retail

JULY 1, 2021

Perhaps one of the biggest buzzwords of 2020 was ‘omnichannel’, as it became increasingly clear to retailers that they needed to offer customers more options on how and where they want to shop, whether it’s offering ship-from-store, click-and-collect, view instore inventory online or reserve-in-store.

Shipping 182

Shipping Point of Sale Customer Experience Fulfillment 182

Retail TouchPoints

MAY 5, 2021

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. Of course, there are reasons why certain kinds of products haven’t been as quick to become ecommerce mainstays — mailing a live tree will never be as simple as shipping at T-shirt, for example.

Returns 278

Returns Consumer Marketing Comparison Shopping 278

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards. It also took home the award for outstanding growth.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Inside Retail

MARCH 7, 2024

Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 The selection of new Nakedvice boutique locations will be guided by several key criteria, including understanding the foot traffic and sales per square metre to gauge the potential store performance and customer engagement.

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Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. Even though approximately 95%. of the company’s U.S.

Location 150

Location Shipping Apparel Returns 150

Inside Retail

JULY 6, 2021

The unprecedented disruptions of 2020 unravelled retail assumptions and exemplified retailers’ resilience in the face of drastically changed customer demands. Indeed, 79 per cent of consumers say that the customer experience is as important as a brand’s products and services.

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Retail Trends Payment Services Promotions Returns 236

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email.

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Wholesale Accounting Marketing Outdoor 246

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

Fulfillment 267

Fulfillment Customer Experience Marketing Consumer 267

Inside Retail

JUNE 13, 2023

NL: It offers customers access to exclusive benefits, including personal shopper services, regular discounts and offers, as well as complimentary express shipping. Can you provide any concrete examples of how you go above and beyond to deliver a great customer experience? This ensures the business stays locally relevant.

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Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

OCTOBER 21, 2021

This list goes on and everyone reading this has personal experience with something we took for granted as being readily available. This author went to six stores to find a single metal rake in the fall of 2020! We saw holiday messaging before Halloween in 2020 and expect to see it again this year. is important.

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Promotions Shopping Consumer Apparel 326

Inside Retail

MARCH 27, 2022

Peer-to-peer fashion rental platform Designerex is looking to raise fresh funds to help it scale in the US and other global markets as it experiences record growth post-Covid. Focus on customer experience. It has fast-tracked sustainability and circularity – especially within fashion.

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Fashion Fast Fashion Payment Services Shipping 130

Retail TouchPoints

MAY 26, 2022

This year it has given the West Coast ports the opportunity to clear out the backlog of ships [waiting to unload their cargos]. Even though in 2022 we’re fortunate to have vaccines and realize that masking does work, and we have effective treatments for COVID-19, China is still stuck in 2020. While it took services about 1.5

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Promotions Supply Chain Management Consumer Shipping 282

Retail TouchPoints

NOVEMBER 17, 2020

Supermajorities of the company’s noteholder groups have committed to vote in favor of the RSA plan, which Guitar Center forecasts will be completed before the end of 2020. Additionally, Guitar Center has negotiated $375 million in Debtor-In-Possession financing and plans to raise $335 million in new senior secured notes.

Planning 164

Planning Finance Shipping Management 164

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. K eep bots out of your customers’ accounts and checkout. Screen every order, even those from returning customers. Federal data indicates that impostor scams and ecommerce fraud topped the list.

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Merchant Services Accounting Payment Services Returns 281

Retail TouchPoints

MARCH 17, 2021

Holiday 2020 was unlike any other for ecommerce growth. This massive increase put significant strains on the supply chain as well as shipping and delivery. For example, a retailer could offer additional rewards to a customer who is willing to wait three days for an order instead of two. from 2019, totaling $188.2

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Drop-Shipping Shipping Beauty and Health Fulfillment 154

Retail TouchPoints

APRIL 1, 2024

But after a lackluster IPO in 2020 , the company retreated from the public market just two years later when it was acquired by private equity firm Durational Capital Management in 2022. Joe Megibow: The theme that’s driven me across all these companies is they’ve all genuinely been laser-focused on the customer experience.

Wholesale 228

Wholesale Consumer Shipping Customer Experience 228

Retail TouchPoints

DECEMBER 6, 2021

This removes the cost and complexity of shipping furniture pieces for photoshoots, which is particularly difficult right now due to supply chain issues, as well as the difficulty of getting all the necessary staff in the same place at the same time.

Drop-Shipping 248

Drop-Shipping Home Furnishings Shipping Management 248

Retail TouchPoints

FEBRUARY 23, 2021

In pure COVID-19 nature, brands across the retail industry underwent a rapid transition to the digital-first space during 2020; and a lot of first-time online shoppers were activated. In fact, some major retailers reported double-digit growth in ecommerce sales during Q2, right at the outbreak of the pandemic. Facebook Remains Top of Mind.

Advertising 272

Advertising Social Commerce Consumer Marketing 272

Retail Bound

JANUARY 25, 2023

Historically, 3PLs were nothing more than a “middle man” — boxes would be shipped from Point A to Point B in order for retailers to keep store shelves stocked. Shipping orders from a distribution center to a retailer is now a process of shipping individual orders from a fulfillment center to an end consumer’s home.

Shipping 52

Shipping Fulfillment Returns Customer Experience 52

Inside Retail

JULY 25, 2021

Customer experience and digital transformation expert Damian Madden refers to the new generation of art buyers as ‘art-lennials’. . “An In 2020, we grew two-and-a-half times in two months. The rise of the art-lennial. April and May were a tipping point, and from there we really haven’t looked back.”.

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Drop-Shipping Consumer Shipping Marketing 246

Inside Retail

FEBRUARY 28, 2023

She also mentioned that it’s a counterintuitive move to close bricks-and-mortar locations when all signs are pointing to a return to in-store shopping, after a period of online over-indexing during the pandemic, with consumers craving experiential retail again. “To In this environment, you need to run smart and lean,” he said. What’s next?

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Shipping Fashion Marketing Location 130

Retail TouchPoints

JANUARY 15, 2021

You’ll want to look at organic sessions, paid sessions, how long people have stayed on your page and the number of new visitors vs. returning visitors. After all, the more people coming to your site, the more chances you have to convert visitors into customers. Evaluating 2020 Metrics and Planning for 2021. are factored in.

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Payment Services Promotions Shipping Planning 150