Retail TouchPoints

JULY 10, 2020

As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Merchants need to be aware of the constantly shifting nature of commerce and prepare accordingly to ensure they keep pace with the many factors impacting their business.

Merchant Services 154

Merchant Services Customer Experience Checkout Fulfillment 154

Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone.

Jewelry 226

Jewelry Merchant Services Customer Experience Wholesale 226

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Returns Abuse And Customer Expectations. Customers Abusing Merchant Policies.

Returns 152

Returns Merchant Services Drop-Shipping Accessories 152

Retail TouchPoints

JANUARY 5, 2021

Fraud is a costly problem for merchants, and it’s growing. And merchants may have been extra concerned about fraud during the holiday shopping season, because the crush of holiday orders and unusual shopper behavior (binge-buying, shipping to multiple addresses) can make it hard to detect fraudsters online and at curbside for BOPIS pickups.

Merchant Services 262

Merchant Services Payment Services Shopping Shipping 262

Retail TouchPoints

OCTOBER 3, 2023

But competition in both arenas also has increased exponentially, and when it comes to technological innovation and general user experience, there’s no denying that Ebay has fallen a bit behind some of its competitors. This demonstrates just how important they are to driving long-term sustainable growth.

Merchant Services 277

Merchant Services Accessories Customer Experience Consumer 277

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Retailers across the U.S.

Returns 298

Returns Merchant Services Drop-Shipping Consumer 298

Retail TouchPoints

SEPTEMBER 15, 2020

The good news is that retailers can make a number of adjustments both to reduce return rates and to make the overall process more streamlined and less costly. These locations include physical stores that take in returns for other retail brands, as well as office buildings, post offices and shipping company stores, kiosks and more.

Returns 182

Returns Merchant Services Shipping Location 182

Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. Richard Maicki. What can the retailer learn from and improve?

Drop-Shipping 184

Drop-Shipping Merchant Services Fulfillment Shipping 184

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. All departments need to be working together to prevent fraud.”.

Payment Services 222

Payment Services Merchant Services Consumer Customer Experience 222

Independent Retailer

NOVEMBER 2, 2021

Keep user experience, for both desktop and mobile, in mind. I do think that customer experience will shape the decision making strategy of retailers next year,” Ben Rodier, Chief Client Officer and Co-Founder of Salesfloor , said. “We Crypto Payments Help Deliver a Competitive Advantage.

Merchant Services 96

Merchant Services Payment Services Shipping Wholesale 96

Retail Geek

DECEMBER 7, 2020

They are able to see the carrier shipping performance for all those clients and provide aggregate data that gives us insight into holiday shipping performance, also known as #shipageddon. Episode 249 of the Jason & Scot show was recorded live on Monday, December 7th, 2020. Transcript.

Shipping 69

Shipping Drop-Shipping Fulfillment Merchant Services 69

Retail Minded

FEBRUARY 8, 2023

Reinforcing this are technology leaders who aim to deliver profitable solutions for merchants looking to achieve clarity to their inventory, supply, logistics and consumers – ultimately creating more dynamic, more engaging and more profitable retail experiences. Efficiency should always be the goal, yet too often it’s not achieved.

Merchant Services 98

Merchant Services Customer Retention Customer Experience Planning 98

Retail TouchPoints

DECEMBER 3, 2020

Retailers and industry experts have been forecasting a 2020 holiday season dominated by ecommerce almost since the world started taking COVID-19 seriously, and results from “Cyber Weekend,” or BFCM (Black Friday/Cyber Monday), effectively made their case.

Drop-Shipping 177

Drop-Shipping Consumer Merchant Services Shipping 177

Retail Minded

MARCH 31, 2021

As consumers move online, vendors must process increased demand of online orders more quickly – and that can lead to mistakes. If you’re running out of stock or shipping to the wrong addresses on a regular basis, these mishaps are often down to ineffective workflows or human error. . Online Demand Is Causing Costly Errors .

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

Independent Retailer

JANUARY 20, 2022

shoppers have been deterred from making an online purchase due to worries over the return process, while online merchants have responded by trying to offer clearer and more generous return policies. The result is a better experience for customers and no missed revenue opportunities. Sustainability Shapes Buying Decisions.

Retail Trends 84

Retail Trends Returns Merchant Services Consumer 84

Retail Times

APRIL 4, 2021

From easy-going shoppers who make small talk, to customers on a mission who just want to get in and out of the store, retailers deal with various types of people on a daily basis. And as any good merchant knows, there isn’t one single solution or best practice for converting all kinds of customers.

Merchant Services 98

Merchant Services Checkout Shopping Point of Sale 98

Retail Geek

JULY 9, 2021

9:39] In the same way it made sense for Amazon to rent a WS capacity to others and you know provide some of these other services it’s a way to monetize their delivery Network and their fulfillment Network so I think it’s super smart. Um I do think Shopify had some aspirations in the 3pl side of things and I assume.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Inside Retail

JANUARY 11, 2022

Inside Retail : When I spoke with Gerry Harvey a few months into the Covid-19 pandemic in 2020, he described it as one of the best things for his business because of how much people were spending on their homes. Our view and the view of our merchants is that 2023 is probably when we will see it stabilise.

Apparel 130

Apparel Returns Accounting Management 130

Retail Geek

MARCH 11, 2022

it’s kind of like a multi-channel shipping solution so they’ve you and I have long. 8:09] There’s a lot of speculation that they’re going to come out with some kind of a Shopify killer or some kind of competitive offering to Shopify so this gives them a pretty interesting shipping kind of non Amazon shipping solution.

Drop-Shipping 52

Drop-Shipping Shipping Fulfillment Merchant Services 52

Retail Geek

APRIL 7, 2023

So that was interesting and then the to me the most geeky coolest thing of all although controversial is during the pandemic, the Brazilian government launched a government-sponsored instant payment system so I got. The thing that has grown a ton is you know shoptalk offers this Meetup service.

Merchant Services 52

Merchant Services Payment Services Social Commerce Advertising 52

Retail Geek

OCTOBER 29, 2021

Jason: [2:13] Yeah all that’s gone now it’s just a chunk of aluminium but I’m excited to get mine I have a little jealousy because I feel like we both ordered early on launch day and I think yours already shipped is that true. It was a rigorous process.

Advertising 52

Advertising Merchant Services Payment Services Finance 52

Retail Geek

MAY 28, 2021

last year) Burlington – Comps up 20% (shutdown e-commerce Q1 2020) Gap – Comps up 28% (up 13% vs 2YA). Jason: [5:17] Yeah the crazy bald super buff guy that owns his own rocket ship and then buys the company James Bond works for like I think that’s the theme for like a James Bond movies. Digital up 82% vs 2 YA.

Merchant Services 92

Merchant Services Apparel Shipping Marketing 92

Retail Geek

JANUARY 6, 2023

We cover many of the tactical challenges (onboarding SKUs, product content, fulfillment, and curation), as well as the opportunities of this new “CircularCommerce” space. Matt: [18:53] No no that I left before any of those kind of process integration initiatives occurred. And we wound up. [29:43]

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52

Retail Geek

OCTOBER 6, 2022

The bigwigs from the cpgs many of which were also at grocery shop so so it was a lot of back-and-forth but you’re right grocery shops a spin-off of shop talk which is old-school a spin-off of a show called money 2020 if you’re really. Services to other retailer. Scot: [7:10] Spin-off of the spin-off of a spinoff.

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail Geek

MARCH 18, 2021

California Consumer Privacy Act of 2020 (CPRA) California Consumer Privacy Act of 2018 (CCPA) EU General Data Protection Regulation (GDPR). Safari (19% share) 3P cookies blocked as of March 2020 Firefox (4% share) 3P blocked as of Sept 2019 Chrome (64% share) will block 3P January 2022. Here is everything you need to know. Background.

Advertising 53

Advertising Merchant Services Dead-Stock Consumer 53