Retail TouchPoints

OCTOBER 12, 2020

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. A starting point in approaching retailing in the time of coronavirus is to understand that it’s currently a tale of two consumers.

Consumer 163

Consumer Merchant Services Payment Services Shopping 163

Retail Focus

APRIL 20, 2022

Builders’ merchant, Bradfords Building Supplies , has transformed the way it merchandises its products online using a solution from Akeneo, the global leader in product experience management (PXM) and product information management (PIM). With better, enriched product data, Bradfords has grown online conversions by 20% with Akeneo PXM Studio.

Merchant Services 130

Merchant Services Management Returns Point of Sale 130

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 150

Returns Merchant Services Drop-Shipping Accessories 150

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

Returns 246

Returns Merchant Services Consumer Shopping 246

Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

Returns 179

Returns Merchant Services Shipping Location 179

Retail TouchPoints

APRIL 21, 2021

The pandemic accelerated not just ecommerce but also digital payment methods: digital wallets reached 29.3% ecommerce share in 2020, up from 23.7% The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021.

Merchant Services 290

Merchant Services Payment Services Checkout Accounting 290

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon).

Consumer 311

Consumer Drop-Shipping Shipping Returns 311

Retail TouchPoints

MAY 21, 2021

The adoption of subscription-based services and digital goods purchases were on the rise well before COVID-19 hit. consumer now pays for four different video streaming subscriptions. Blue Apron, Freshly and HelloFresh are among the businesses that saw a flood of new customers in 2020; and. The average U.S.

Merchant Services 278

Merchant Services Drop-Shipping Shipping Consumer 278

Retail TouchPoints

JULY 7, 2020

E-Commerce spending has grown by more than 30% , cementing consumer expectations for flexibility, choice and convenience. While we shouldn’t expect online sales to remain at their peak levels when the safety risks of in-person shopping dissipate, merchants cannot hope to weather the storm and return to business as usual.

Merchant Services 196

Merchant Services Payment Services Point of Sale Consumer 196

Inside Retail

SEPTEMBER 1, 2021

Founded in July 2020 and launched in February 2021, Refundid is a fintech tool designed to cut, or essentially eliminate, waiting times for refunds for products bought online. Over the past five or six years we’ve seen huge strides in payments technology, co-founder and chief Brad Karney adds. The time is now.

Merchant Services 130

Merchant Services Payment Services Returns Planning 130

Retail TouchPoints

OCTOBER 29, 2020

As online activity has increased during the pandemic, online fraud has too, and fraudsters are poised to wipe out a big chunk of merchant profits by posing as legitimate customers. Consumers love it because they avoid shipping fees and delays, since the goods are often available within an hour of making an order. Impact on Merchants.

Merchant Services 152

Merchant Services Accounting Shipping Returns 152

Retail TouchPoints

JUNE 4, 2021

and one with significant appeal to small merchants seeking commerce outcomes), it has created interesting new bedfellows such as Google and Shopify.”. But making it easier for merchants to list their products on Google is only the first step. “As Amazon has emerged as the third-largest digital advertising platform in the U.S.

Advertising 350

Advertising Merchant Services Shopping Checkout 350

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 280

Returns Merchant Services Drop-Shipping Consumer 280

Retail TouchPoints

APRIL 22, 2022

With the pandemic ushering a wave of traditionally brick-and-mortar merchants online since 2020, the chances of being targeted by scammers is at an all-time high. In 2020, retailers lost $17.5B, with a report projecting an 18% increase in losses last year. Return Fraud.

Merchant Services 254

Merchant Services Returns Fulfillment Promotions 254

A1 Retail

DECEMBER 2, 2021

Fintech unicorn and payment processor, Mollie, reveals trends for small and medium-sized merchants during Black Friday, Cyber Week and Cyber Monday. The analysis spans tens of thousands of merchants across Europe, primarily from Germany, U.K., Payment methods and merchant performance.

Merchant Services 81

Merchant Services Payment Services Sporting Goods Accessories 81

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Media articles abound about the skyrocketing marketing dollars required to woo new consumers. Forter’s Fraud Attack Index found that BOPIS fraud attacks increased by 55% in 2020.

Merchant Services 248

Merchant Services Returns Shipping Payment Services 248

365 Retail

OCTOBER 18, 2023

The study shows that 30% of British adults have used the BNPL service for at least one payment over the 12 months ending in August 2023. Notably, the service has found significant traction among Millennials and Gen X, with 41% and 36% usage rates respectively.

Merchant Services 64

Merchant Services Payment Services Inventory Management Consumer 64

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

Drop-Shipping 256

Drop-Shipping Merchant Services Returns Shipping 256

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Consumers in every age bracket are in fraudsters’ sights. Consumers in every age bracket are in fraudsters’ sights. The youngest group of consumers is Generation Z.

Merchant Services 265

Merchant Services Accounting Payment Services Returns 265

Retail TouchPoints

APRIL 5, 2022

When it comes to embracing ethical commerce and moving corporate social responsibility (CSR) strategies forward, Amazon Web Services (AWS) research shows that retailers and CPGs identify three primary hurdles to success. This category includes discount stores, mass merchants (“big box stores”) and businesses focused on specialty hardlines.

Merchant Services 216

Merchant Services Beauty and Health Returns Consumer 216

Retail TouchPoints

MARCH 3, 2022

ecommerce merchants pulled in $10.8 billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S.,

Merchant Services 223

Merchant Services Drop-Shipping Payment Services Shipping 223

Retail TouchPoints

SEPTEMBER 16, 2021

In the last two months alone, TikTok has rolled out dedicated “Shopping Tabs” for Shopify merchants, Twitter began a pilot of its “Shop Module,” and Pinterest made it possible for creators to “control the shopability of their content” by tagging products. There’s no time to waste, because consumers are already there. earning $26.97

Social Commerce 292

Social Commerce Consumer Merchant Services Checkout 292

Retail TouchPoints

NOVEMBER 16, 2022

Last year, consumers reported spending more than $23 billion shopping small on Small Business Saturday, and we want to exceed that in 2022.”. Amex also has partnered with musical artist Chlöe Bailey to create a “Shop Small Soundtrack” that TikTok users can add to their content. small business owners.

Merchant Services 245

Merchant Services Finance Advertising Marketing 245

Retail TouchPoints

NOVEMBER 11, 2020

Brick-and-mortar stores quickly set up online shops, and organizations offered new services such as online checkout, payout or purchasing options. The result was substantial: all North American online retail orders increased by 126% by May 3, 2020. For others, risks were invited in via third parties.

Merchant Services 164

Merchant Services Consumer Checkout Management 164

Retail TouchPoints

FEBRUARY 4, 2021

On the surface, 2020 wasn’t a great year for globalization. Not only were consumers shopping more online throughout the pandemic, but they were doing it around the world. For example, international online sales conducted through cross-border ecommerce solution eShopWorld (ESW) increased 82% year-over-year in 2020.

Merchant Services 270

Merchant Services Beauty and Health Consumer Returns 270

Retail TouchPoints

JANUARY 3, 2022

It’s a lose-lose scenario: Customers are left completely frustrated by the process and brands put their reputations on the line every time a customer leaves their website because of a poor user experience. Transmit Security’s own research found that 55% of consumers have left a website because the login process was too complicated.

Merchant Services 270

Merchant Services Shopping Customer Experience Accounting 270

Retail TouchPoints

OCTOBER 21, 2021

In the world of ecommerce, Google is a bit of an anomaly: while a relatively minor player in the marketplace landscape compared to giants like Amazon and eBay , it is at the same time central to the shopping journeys of millions of consumers every day. That’s a drop in the bucket compared to Amazon’s 1.7

Merchant Services 294

Merchant Services Advertising Shopping Drop-Shipping 294

Independent Retailer

JANUARY 27, 2022

Product returns are a big problem for retailers. In 2020, consumers returned an estimated $428 billion in merchandise, representing more than 10 percent of total retail sales. The problem does not stop there — the surge in online sales has made customers far more discerning when it comes to return policies.

Returns 73

Returns Merchant Services Shipping Consumer 73

A1 Retail

NOVEMBER 18, 2021

Barclaycard Payments’ data shows quarterly SME transactions have risen by 38.1 The quarterly SME Barometer combines billions of merchant transactions, processed by Barclaycard Payments, with research data to provide an in-depth look at the UK SME economy . per cent (compared to 2019) as Christmas shopping gets underway.

Merchant Services 75

Merchant Services Payment Services Consumer Shopping 75

Inside Retail

NOVEMBER 28, 2022

Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce. Today, customers expect brands to be ‘always on’: ready to provide real-time product information, delivery tracking and payment transparency at the click of a button.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Inside Retail

SEPTEMBER 26, 2021

It took 70 years until they started accepting credit cards in Australia, but less than another 15 years for the beverage giant to announce, in June 2020, that their 2000+ vending machines across Australia and New Zealand would accept Bitcoin for payment. The question is: Will you accept bitcoin? It does give you some advantages: ?

Merchant Services 246

Merchant Services Payment Services Returns Consumer 246

Inside Retail

APRIL 15, 2021

As a result, the industry unlocked and fulfilled five years of online retail growth in just six months through a patchwork of band-aids and gut-led experiments – effectively realising 2025 sales levels in 2020. per cent points in the five years to October 2020, reaching about 9.8 per cent for the 2020 year by October — up from 17.1

Merchant Services 130

Merchant Services Payment Services Shopping Customer Experience 130

Inside Retail

DECEMBER 1, 2021

In the last financial reporting year, covering calendar 2020, the world’s top 20 technology companies booked revenues of US$2.1 So in one way, government Covid regulations during 2020-21 can be thought of as an act of support for technology companies and a put-down for commercial property operators. billion on 2019.

Merchant Services 130

Merchant Services Payment Services Net Profit Sporting Goods 130

Retail TouchPoints

OCTOBER 13, 2020

With a focus on emerging technologies and innovative startups, the 2020 Retail Innovation Conference is featuring three Startup Innovation Lab sessions that will introduce attendees to a total of 20 tech innovators. Cook and Proctor will then announce the four cohort brands being honored by Cultivate in 2020.

Loss Prevention 221

Loss Prevention Merchant Services Fulfillment Returns 221

A1 Retail

MAY 17, 2021

Industry Analysis: Payment solutions company, UTP Group, reveals consumer spending is up by a third (32%) since restrictions eased compared to same period in April 2019. Encouragingly, Saturday 1 st May was an all-time record for card processing, with the combination of payday and a bank holiday weekend.

Merchant Services 79

Merchant Services Consumer Payment Services Outdoor 79

Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. Amazon: the Consumer-First Platform. Amazon has completely upleveled what a high quality ecommerce experience looks like for consumers. For smaller brands, Shopify has been a major driving force for enabling them to go direct to consumers easily, with some economies of scale.

Merchant Services 216

Merchant Services Payment Services Fulfillment Shipping 216

A1 Retail

SEPTEMBER 15, 2021

Almost a fifth of UK adults are signed up to a food or restaurant meal subscription service. Consumer appetite is here to stay as two in five Brits with subscriptions plan to take out more subscription services because of the convenience they offer.

Merchant Services 75

Merchant Services Payment Services Consumer Planning 75