Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

Returns 216

Returns Fulfillment Management Consumer 216

Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

Returns 307

Returns Fashion Supply Chain Management Shopping 307

Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. The ecommerce giant will launch Amazon.ie The ecommerce giant will launch Amazon.ie The launch of Amazon.ie

Fulfillment 207

Fulfillment Finance Returns Management 207

Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. In 2020, Prime Day was delayed until October. Prime Day Returns to July, but Amazon Still Welcomes Experimentation. Total sales rose 45.2%

Returns 264

Returns Shipping Fulfillment Management 264

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Chairman and CEO Rodney McMullen started the meeting by acknowledging two tragic events that had shaken the company in recent weeks — a shooting at a Roundy’s distribution center in Oconomowoc, Wis.

Supermarket 217

Supermarket Fulfillment Returns Planning 217

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro.

Returns 301

Returns Consumer Shopping Accounting 301

Retail TouchPoints

AUGUST 16, 2021

Glossier will return to brick-and-mortar with three permanent locations scheduled to open this year. The retailer made the decision to close all its stores in March 2020 due to the pandemic, including flagships in New York and Los Angeles and a number of pop-ups in cities including Seattle, Boston and London.

Returns 289

Returns Location Fulfillment Consumer 289

Inside Retail

JULY 3, 2023

million in funding through private investors and extended its Australian Financial Solutions Group loan facility, which will be used to finalise the construction of its purpose-built customer fulfilment centre. Once I started looking at the strategy, I realised that what they were doing was actually right,” Nenke explained.

Returns 130

Returns Fulfillment Planning Consumer 130

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 151

Returns Merchant Services Drop-Shipping Accessories 151

Retail TouchPoints

AUGUST 16, 2021

Many ecommerce retailers, particularly in the apparel space, have resigned themselves to return rates of 20%, 30% or more as a death-and-taxes-style inevitability. The retailer had operated a brick-and-mortar store in Arizona’s Scottsdale Fashion Square Mall, but closed it down in March 2020 just as COVID-19’s impacts were being felt.

Returns 299

Returns Apparel Fashion Consumer 299

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers. for the quarter. in the U.S.,

Fulfillment 195

Fulfillment Department Stores Customer Experience Fashion 195

Retail TouchPoints

OCTOBER 16, 2020

Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. However, the preliminary third-party seller numbers could point to a bit of a “miss,” according to Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient.

Promotions 163

Promotions Advertising Shopping Fulfillment 163

Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Comparable sales at owned stores in the quarter were down 17% , beating expectations but showcasing the continued dampening effect of COVID-19.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

OCTOBER 6, 2021

The Home Depot has been expanding its last mile capabilities in response to an 86% surge in digital sales in fiscal 2020. More than half of these orders were fulfilled through stores, making them valuable staging points for the last mile.

Fulfillment 267

Fulfillment Supermarket Returns Marketing 267

Retail TouchPoints

MAY 6, 2021

In London, as shoppers return to storied Oxford and Spencer streets after long COVID-19 lockdowns, they’re being greeted by the sight of boarded-up windows and a $23.4 retailers pay for failed deliveries, or the $309 billion the industry paid in 2019 (about 20% of ecommerce sales) on returns, according to an Appriss Retail research report.

Fulfillment 338

Fulfillment Shrinkage Department Stores Returns 338

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. Target’s Store-Based Fulfillment Model Drives Convenience. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. Target’s physical comparable sales grew 8.9%

Consumer 316

Consumer Fulfillment Department Stores Sporting Goods 316

Inside Retail

APRIL 22, 2021

The e-commerce industry is growing at a rapid rate, and it’s impacting brands and retailers in numerous ways. At the same time, it can be incredibly challenging to keep up with trends that change almost daily. Fulfilment of the future. According to one recent survey from ShipStation, 66% of consumers prefer contactless returns.

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

OCTOBER 19, 2022

grocery spend, both online and in person) to almost $80 billion in 2020 ( 8% of total spend). In 2021, even as shoppers returned to the store as pandemic restrictions lifted, it still grew a bit more to over $90 billion ( 10% of the total), according to Mercatus. Now only 54% of shoppers are buying online, versus 59% in 2020.

Fulfillment 280

Fulfillment Shopping Returns Customer Experience 280

Retail TouchPoints

OCTOBER 29, 2020

While many stores have been closed and people are stuck at home, shoppers have turned to their devices to get the products they wanted, and that is expected to continue during the holidays. The common denominator at the core of this fraud is stolen information found and sold on underground marketplaces. Impact on Merchants.

Merchant Services 152

Merchant Services Accounting Shipping Returns 152

Retail TouchPoints

SEPTEMBER 17, 2020

21 hearing date by six to seven months , which Tiffany claims is an “attempt to run out the clock to avoid fulfilling its obligations under the merger agreement.”. 24, 2020 deadline. Global sales at the luxury retailer fell 29% in Q2 2020, an improvement over Q1’s 45% drop, and the company returned to profitability.

Fulfillment 223

Fulfillment Fashion Returns Marketing 223

Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 However, Target’s brick-and-mortar stores proved to be essential elements in the retailer’s overall growth, fulfilling more than 90%. e-Commerce sales nearly doubled, soaring 97% for the period ending July 31, 2020. Target achieved a record-setting 24.3% billion last year to $22.7 billion this year.

Fulfillment 304

Fulfillment Accounting Returns Consumer 304

Retail TouchPoints

FEBRUARY 10, 2021

In the summer of 2020, the athleticwear giant announced that it would be opening 150 to 200 smaller-format, digitally enabled mono-brand stores like Nike Live. Consumers get a high degree of flexibility to discover the best of Nike, online or in-store, at their own pace. Sustainability at the Forefront.

Returns 264

Returns Drop-Shipping Location Fulfillment 264

Retail TouchPoints

AUGUST 19, 2021

We’ve done our Future Consumer Index seven times during COVID-19 and at this point, 19% say they have no fear at all [about COVID-19] and 33% say they’ll feel more comfortable in the next six months,” Orschell said in an interview with Retail TouchPoints. However, availability of products continues to be a challenge for many retailers.

ATS 299

ATS Markdowns Consumer Social Commerce 299

Retail TouchPoints

JUNE 7, 2021

Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. This vast migration of consumers from brick-and-mortar stores to the digital marketplace began at least as early as Amazon opening its doors. In the midst of these accelerated changes, few jobs have changed more than retail work.

Fulfillment 281

Fulfillment Point of Sale Consumer Shopping 281

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

Checkout 181

Checkout Returns Shipping Promotions 181

Retail TouchPoints

APRIL 4, 2022

JCPenney is celebrating its 120 th anniversary with a fresh campaign centered on retail’s return: “Shopping is Back!” By September, JCPenney began to report good news as it strengthened its technology and omnichannel leadership at the executive level. JCPenney also is launching a cross-country “Shopping is Back!”

Shopping 299

Shopping Department Stores Fulfillment Returns 299

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

Payment Services 260

Payment Services Fulfillment Consumer Returns 260

Retail TouchPoints

JUNE 15, 2021

Delivering on Promise and Your Fulfillment Options. At the moment it is hard to accurately determine how much digital sales will drop (if at all), and whether this drop will be more than compensated for by an uptick in in-store sales. Many retailers are struggling to make the plethora of new fulfillment options profitable.

Drop-Shipping 219

Drop-Shipping Fulfillment Returns Consumer 219

Independent Retailer

JANUARY 27, 2022

Product returns are a big problem for retailers. In 2020, consumers returned an estimated $428 billion in merchandise, representing more than 10 percent of total retail sales. The problem does not stop there — the surge in online sales has made customers far more discerning when it comes to return policies. Spell it Out

Returns 73

Returns Merchant Services Shipping Consumer 73

Retail Focus

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

Markdowns 130

Markdowns Fulfillment Shipping Fashion 130

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. I think you’re going to have a lot more of that once people return. They wanted to get out and didn’t linger in stores, or walk around aisles or window shop.

Shopping 251

Shopping Outdoor Fulfillment Returns 251

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. The rapid growth of third-party delivery apps is also encouraging more consumers to have food delivered to enjoy a meal at home.

Kiosk 147

Kiosk Fulfillment Consumer Accounting 147

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 258

Consumer Loss Prevention Fulfillment Store Layout 258

Retail TouchPoints

JULY 14, 2020

sales declining at an even higher rate, 10.5% , according to the latest forecasts from eMarketer. Before the pandemic prompted closures of retail stores around the globe, eMarketer had forecast that 2020 worldwide retail sales would reach $26.46 In February 2020, eMarketer projected that total U.S. for the year. billion , up 60.4%

Fulfillment 202

Fulfillment Returns Retail Marketing Marketing 202

Inside Retail

SEPTEMBER 20, 2021

Although many retail locations have reopened for in-person shopping, at least for periods of time between lockdowns, experts believe that the emerging preference toward e-commerce retail solutions, especially hybrid solutions like click and collect, is here to stay. Curbside collection gives consumers choice and control.

Fulfillment 147

Fulfillment Sporting Goods Returns Consumer 147

Retail TouchPoints

APRIL 27, 2023

In 2020, 62% of consumers had made that kind of switch. The Generation Insights study that found a 17% difference between ecommerce and physical stores looked at four elements: transport, buildings, data, and packaging. Reduce the Impact of Returns Returns are a net negative for everyone.

Drop-Shipping 266

Drop-Shipping Returns Shipping Consumer 266