Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 151

Returns Merchant Services Drop-Shipping Accessories 151

Retail TouchPoints

OCTOBER 29, 2020

While many stores have been closed and people are stuck at home, shoppers have turned to their devices to get the products they wanted, and that is expected to continue during the holidays. The common denominator at the core of this fraud is stolen information found and sold on underground marketplaces.

Merchant Services 152

Merchant Services Accounting Shipping Returns 152

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Comparable sales at owned stores in the quarter were down 17% , beating expectations but showcasing the continued dampening effect of COVID-19.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Inside Retail

JULY 27, 2023

Co-founder Martin Hosking returned to the business in March to lead it back to growth. Since his return, Hosking’s short-term goal has been to reduce its cost base and become profitable “as soon as possible.” The business’ share price currently sits at 60 cents per share. However, Redbubble’s problems run deep.

Accounting 242

Accounting Returns Management Marketing 242

365 Retail

APRIL 27, 2021

Kantar said older shoppers accounted for nearly half of the rise in so-called footfall to stores, with much of the over-65 community now vaccinated. billion in the 12 weeks to April 18, in a further slowdown in the rate of growth seen a year earlier when shoppers panic-bought at the start of the coronavirus crisis.

Returns 113

Returns Supermarket Accounting Consumer 113

VMS

JANUARY 25, 2022

(PRESS RELEASE) Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. This accounts for an average of 16.6 The 2021 total rate of returns (16.6 to return fraud. percent of total U.S.

Returns 52

Returns Visual Merchandising Accounting Apparel 52

Mass Relators

APRIL 23, 2024

SOLON, Ohio — In the first quarter of this year alone, retail and foodservice buyers have sat through 34,342 product pitches during meetings with suppliers at ECRM’s category-specific Sessions, and the company is on track to host 100,000 of these meetings by year-end. Innovation pipeline. These are 10-minute meetings held in a ballroom.

Returns 52

Returns Shipping Location Supermarket 52

VMS

JANUARY 25, 2022

Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. This accounts for an average of 16.6 The 2021 total rate of returns (16.6 to return fraud. percent of total U.S. billion (10.6

Returns 52

Returns Loss Prevention Payment Services Visual Merchandising 52

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. K eep bots out of your customers’ accounts and checkout.

Merchant Services 271

Merchant Services Accounting Payment Services Returns 271

Mass Relators

JANUARY 25, 2022

But a report released Tuesday by the National Retail Federation and Appriss Retail found that retailers expect more than $761 billion worth of the merchandise they sold last year to come back to their stores as returns. The 2021 total rate of returns (16.6%) is up from 10.6% to return fraud. to return fraud.

Returns 52

Returns Apparel Accounting Consumer 52

Retail TouchPoints

MAY 19, 2022

Frisk, who has been with the company since 2017 and at the helm since 2020, will stay on as an advisor through Sept. The company underwent several rounds of jobs cuts and a $200 million dollar restructuring in 2018, followed by an SEC investigation into its accounting practices in 2019. ”

Wholesale 253

Wholesale Accounting Returns Marketing 253

Mass Relators

NOVEMBER 7, 2023

SOLON, OHIO – As ECRM celebrates its 30th Anniversary next year, it will be returning to its roots hosting a full roster of in-person Sessions across categories within food and beverage, health and beauty care, general merchandise and pharmacy/medical markets. and Europe, including Barcelona, Chicago, Denver, Las Vegas, and New Orleans.

Returns 52

Returns Grocer Beauty and Health Accounting 52

Retail TouchPoints

NOVEMBER 9, 2021

Additionally, Liquidity Services , which operates a B2B ecommerce marketplace for surplus business and government goods, has launched a new consumer-facing omnichannel marketplace called AllSurplus Deals for returned and overstock goods. The auction-based website is now available to consumers in Arizona.

Returns 287

Returns Sporting Goods Accessories Consumer 287

Retail TouchPoints

OCTOBER 4, 2021

Claire’s has filed for an IPO that would value the company at $100 million. compared to the same period in 2020 and 3.4% The themed quarterly drops are aimed at “fostering self-expression” among its core Gen Z demographic with a variety of curated jewelry and accessories in each one. Claire’s reported a net loss of $144.3

Jewelry 265

Jewelry Accessories Accounting Location 265

Retail TouchPoints

MARCH 26, 2021

The move, which will include products sold both in-store and online, is part of an effort to rebuild JCPenney in 2021 as the basis for returning to solid growth in 2022. Shashoua also is Chief Investment Officer at Simon , which acquired Forever 21 in partnership with Brookfield Property Partners and ABG in February 2020.

Apparel 289

Apparel Accounting Returns Planning 289

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Its retail performance exceeded Moody’s analyst expectations, and margins held up well despite heavy competition from rivals like Walmart , Target and Best Buy , according to Charlie O’Shea, VP at Moody’s. Struggling Apparel Retailers See Hope Online.

Fulfillment 258

Fulfillment Drop-Shipping Apparel Shipping 258

Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 Same-day services, including order pickups, drive-ups and its Shipt subsidiary, grew 273% and accounted for approximately six percentage points of total company comp sales growth. e-Commerce sales nearly doubled, soaring 97% for the period ending July 31, 2020. Target achieved a record-setting 24.3%

Fulfillment 304

Fulfillment Accounting Returns Consumer 304

Retail TouchPoints

SEPTEMBER 17, 2022

Apparel and beauty companies accounted for 80.1% of users charged at least one late fee in 2021, up from 7.8% in 2020; A total of 13.7% of individual loans in 2021 saw at least some portion of the order returned, up from 12.2% of users charged at least one late fee in 2021, up from 7.8%

Consumer 221

Consumer Payment Services Apparel Accounting 221

Retail TouchPoints

OCTOBER 23, 2020

plans to shrink its store footprint by 350 locations as the retailer works to return to profitable growth in 2021, according to CNBC. for Q2 2020, which ended Aug. for Q2 2020, which ended Aug. Gap plans to complete 75% of its initial store closures by January 2022. Ecommerce was a bright spot overall for Gap: sales were up 95%.

Returns 181

Returns Apparel Planning Accounting 181

Retail TouchPoints

APRIL 21, 2021

ecommerce share in 2020, up from 23.7% Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% Digital wallet usage is expected to account for 40.5% Digital wallets’ expansion is fastest online, but they’re still growing impressively fast at brick-and-mortar POS.

Merchant Services 293

Merchant Services Payment Services Checkout Accounting 293

Inside Retail

SEPTEMBER 26, 2022

When the pandemic hit in 2020 and working from home became the norm in place of office meetings and international business travel, menswear sales took a dive. Workwear sales are picking up as life returns to normal and stores are also adjusting their store layouts to include new emerging trends such as genderless fashion.

Department Stores 130

Department Stores Store Layout Fashion Returns 130

Inside Retail

APRIL 22, 2021

The e-commerce industry is growing at a rapid rate, and it’s impacting brands and retailers in numerous ways. At the same time, it can be incredibly challenging to keep up with trends that change almost daily. In the US, for example, eMarketer reports that D2C sales now account for 33% of Nike’s revenue. .

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. The rapid growth of third-party delivery apps is also encouraging more consumers to have food delivered to enjoy a meal at home.

Kiosk 147

Kiosk Fulfillment Consumer Accounting 147

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. BOPIS (buy online, pick up in-store) took off in 2020, led by curbside pick-up (BOPAC) increasing 208% by the beginning of May. on average. on average.

Consumer 312

Consumer Drop-Shipping Shipping Returns 312

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email. Keeping Engaged Customers Engaged.

Wholesale 236

Wholesale Accounting Marketing Outdoor 236

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. There’s been a framework for this,” said Charlie O’Shea, VP at Moody’s in an interview with Retail TouchPoints.

Consumer 316

Consumer Fulfillment Department Stores Sporting Goods 316

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. The sportswear company’s new “Own the Game” 5-year growth strategy was unveiled at its Investor and Media Day March 10.

Planning 194

Planning Wholesale Sporting Goods Accounting 194

Cisco Retail

NOVEMBER 9, 2021

During the COVID-19 pandemic, Cisco Crisis Response has helped connect food banks in need of surge capacity, network ad hoc homeless shelters to prevent spread of disease, and mitigate cyber threats at emergency operating centers. Have you heard about our team of 100,000+ honeybees hard at work at their home on the Cisco RTP campus?

ATS 98

ATS Returns Accounting Consumer 98

Retail TouchPoints

NOVEMBER 3, 2023

The new “Triple Shot” plan builds on the original reinvention strategy introduced by former CEO Howard Schultz at the company’s Investor Day in September 2022. In fact, beverage innovations now account for 85% of beverage sales, the company shared. million in the U.S., to 75 million members within in the next five years.

Planning 250

Planning Returns Marketing Accounting 250

Retail TouchPoints

AUGUST 5, 2022

Fraudsters are getting more sophisticated and are using a variety of tactics, such as identity theft, chargeback fraud , “silent” fraud, account takeovers and “pharming,” complicating organizations’ ability to detect these incidents. Forter’s Fraud Attack Index found that BOPIS fraud attacks increased by 55% in 2020.

Merchant Services 254

Merchant Services Returns Shipping Payment Services 254

Inside Retail

NOVEMBER 8, 2021

In 2020, for the first time in Australia, more than half the shareholders of a public company voted in support of a climate change resolution put forward by shareholders in the face of opposition from the company’s board of directors. A record 36 shareholder ESG resolutions were put forward in 2020. In 2020, support jumped to 14.7%.

Finance 246

Finance Accounting Returns Marketing 246

Retail TouchPoints

JULY 12, 2022

Amazon has unveiled a new and improved version of its smart shopping cart — called the Dash Cart — and plans to roll out the carts at select Whole Foods Market stores for the first time. First deployed in 2020 , Dash Carts are already available at many Amazon Fresh stores across the U.S.

Payment Services 252

Payment Services Shopping Marketing Accounting 252

Cisco Retail

NOVEMBER 7, 2021

of Venture Capital funding in 2020, according to Harvard Business Review. This is particularly concerning in today’s business landscape, where much of the economy’s recovery rests upon small business’ own return to growth. Cisco at Web Summit 2021: Powering a More Inclusive Future for All. Cisco’s Small Business Commitment.

ATS 97

ATS Accounting Returns 97

Retail TouchPoints

FEBRUARY 4, 2021

Amazon is seeing returns on its sustainability investments, particularly for its electric delivery van pilot and machine learning (ML)-powered reductions in packaging weight. By 2020, ML tools changed the packaging mix significantly, reducing the use of boxes from 69% to 42% of items. Electric Delivery Vans Launching in 15 Cities.

Shipping 174

Shipping Accounting Returns Planning 174

Retail TouchPoints

NOVEMBER 3, 2021

Sodipo most recently led Product Finance and Strategy at Stripe and will bring her expertise in payments to Glossier’s Accounting and Finance teams. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business. Seun Sodipo will take the CFO job in February 2022.

Finance 253

Finance Payment Services Accounting Returns 253

Retail TouchPoints

JANUARY 3, 2022

billion, accounting for a record 18.9% Even worse, more than 87% of customers confirm they have been locked out of an online account due to too many failed login attempts. Industry studies report nearly 90% of consumers are less likely to return to a website after a poor user experience.

Merchant Services 273

Merchant Services Shopping Customer Experience Accounting 273

Retail TouchPoints

AUGUST 24, 2021

Evolution is essential to retail success, even when you’re on top — a maxim Ulta Beauty has embraced over the past year as the industry reinvented itself a rapid pace, according to Kecia Steelman, COO, President of International during her opening keynote at retailX 2021. You have to have that true connection with them.

Returns 289

Returns Shopping Accounting Location 289