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Dr. Squatch Focuses on Shipping Experience to Drive Global Growth  

Retail TouchPoints

To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. Multi-carrier shipping options help expand delivery and last-mile services, and customers like to have options.”

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Amazon Nearly Quadruples Same- and Next-Day Prime Delivery Volume Over 2019

Retail TouchPoints

Prime members the same or next day, nearly 4X the number of orders delivered at those speeds by this point in 2019, according to Doug Herrington, CEO of Worldwide Amazon Stores. As a result, more than 76% of the orders Amazon fulfills now come from within the customer’s region.

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WSJ: Amazon Expands ‘Ultrafast’ Delivery Options with Plans for More Specialized Warehouses

Retail TouchPoints

These facilities are significantly smaller than traditional fulfillment centers but are designed to prepare items for immediate delivery — and Amazon is poised to expand from 45 same-day sites (as of 2019) to at least 150 in the next several years, according to MWPVL International. per package, compared to $1.75

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More Orders from Amazon will Soon be Arriving in their Own Packaging — Here’s Why

Retail TouchPoints

And yet that’s exactly what Amazon is doing with its Ships in Product Packaging (SIPP) program, which, as the name suggests, allows products to ship in their original box or bag without any added Amazon packaging. Then in 2019, the program was expanded to Amazon’s retail vendors. and Canada.

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Holiday Success Recipe: Strategically Target Discounts, Focus on Fulfillment , Amp Up Agility

Retail TouchPoints

of consumers said that they plan to spend about the same or more on holiday gifts compared to 2019 — the highest level recorded by Tinuiti in the past three years. Even some overall positive news can be mixed: 76% of shoppers still plan to spend the same or more, but that share is down from 85% in 2019, according to AlixPartners.

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True Classic Boosts Post-Purchase Email CTR by 1.87%

Retail TouchPoints

True Classic, founded in 2019, was identified as a fast-rising DTC brand in November 2022, and the retailer’s COO detailed the company’s brick-and-mortar expansion plans earlier this month. ParcelLab is not just a vendor, but a partner,” said Breanna Moreno, VP of Customer Experience at True Classic in a statement.

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Big Lots Plans Nationwide Same-Day Delivery From 1,100 Stores

Retail TouchPoints

The retailer plans to roll out delivery of items from 1,100 stores beginning in August. In 2019, Big Lots instituted buy online, pick up in-store in all 1,400 of its stores, and the retailer rolled out curbside pickup chainwide when the COVID-19 pandemic began.

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