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How Michaels Reconfigured its Fulfillment Models to Dramatically Enhance Ship-From-Store Performance

Retail TouchPoints

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. Michaels isn’t through improving its fulfillment capabilities. and Canada in 2023. What’s Next for Michaels?

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Hy-Vee Integrates Instacart Fulfillment Capabilities for Delivery

Retail TouchPoints

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. New York City’s Fairway Market partnered with Instacart in December 2023 , joining Kroger , Aldi and Walmart.

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Circuit City Plans to Curate Shop-in-Shops Using its Electronics Expertise

Retail TouchPoints

After it closed its last brick-and-mortar retail store in 2009, Circuit City launched a comeback in 2018 with an experiential ecommerce site. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

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How RFID Powers Retail: Past, Present and Future

Retail TouchPoints

Retail companies committed to improving the customer experience have realized they need to stop relying on inventory buffers to ensure items are in stock when they need them. Additionally, it boosts sales margins and expedites returns and exchanges, making it a valuable tool for profitably improving the consumer experience.

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Exclusive Q&A: How JOANN Retains Customers by Merging Human- and Tech-Focused Store Strategies

Retail TouchPoints

While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. In fact, JOANN began an initiative to improve the store experience, involving everything from lighting, fixtures, open spaces, work tables and in-store tech, in 2018, with a pilot store in Columbus, Ohio. “It

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Retailers Join Efforts To Maximize Voter Participation

Retail TouchPoints

It started in the runup to the 2018 midterm elections: Hundreds of companies, including many retailers, joined nonpartisan efforts to encourage voter participation through a business-led coalition called Time to Vote. But taking a partisan approach to civic engagement can alienate employees or customers in today’s hyperpartisan environment.

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Untuckit is Setting Sights on Expansion and Internal Visibility is Helping it Get There

Retail TouchPoints

In 2018 and 2019, we had a period of strong growth — we went from about 25 to 75 stores,” said Edyta Krynska, VP of Operations at Untuckit, who spoke during a NetSuite event in New York City last month.

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