Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024. Skin Rocks took a similar approach.

Customer Experience 221

Customer Experience Consumer Marketing Accounting 221

Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2019, showing significant growth since its exited from bankruptcy in 2018. The retailer is seeking to complete its turnaround by zeroing in on its appeal to Gen Z consumers, among whom the brand is already well-known. members accounted for half its sales in the country in the first half of fiscal 2021.

Jewelry 257

Jewelry Accessories Accounting Location 257

Retail TouchPoints

MAY 5, 2022

Chinwe Abaelu, SVP and Chief Accounting Officer, will serve as Principal Financial Officer until Torrid appoints a new CFO. As Torrid’s CCO, Muñoz will manage product, design, product development, fabrication, sourcing, technical fit, creative marketing and merchandising. Former PVH Corp.

Apparel 220

Apparel Accounting Management Consumer 220

Inside Retail

NOVEMBER 16, 2022

Burberry has lagged competitors like Gucci, Prada and Loewe in creating a sharp brand in recent years and Lee will play an “important part in re-igniting interest”, said Mario Ortelli, managing partner at advisory firm Ortelli&Co. Burberry should also expand its leather goods and footwear business, Ortelli said.

Fashion 278

Fashion Department Stores Planning Accounting 278

Retail TouchPoints

JANUARY 12, 2022

To account for this rapidly evolving environment, savvy convenience retailers have focused on closing the gap between what consumers expect and what retailers can deliver. According to NewVoiceMedia’s 2018 Serial Switchers report, businesses lose $75 billion a year due to poor customer service. Take the tech leap.

Payment Services 229

Payment Services Wholesale Inventory Management Consumer 229

Retail TouchPoints

DECEMBER 27, 2022

Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year. In fact, 73% of consumers currently connect with businesses via voice calls, and one-third plan to do even more business through voice in the next year.

Customer Experience 310

Customer Experience Consumer Accounting Marketing 310

Retail TouchPoints

JANUARY 3, 2022

billion, accounting for a record 18.9% Transmit Security’s own research found that 55% of consumers have left a website because the login process was too complicated. Even worse, more than 87% of customers confirm they have been locked out of an online account due to too many failed login attempts.

Merchant Services 268

Merchant Services Shopping Customer Experience Accounting 268

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 304

Payment Services Consumer Customer Experience Accounting 304

Inside Retail

AUGUST 17, 2021

One day in the not-too-distant future, consumers will be able to walk into mainstream retail stores and buy pleasure products like vibrators and dildos without raising an eyebrow. Every quarter, there’s a new knowledgeable mainstream account being added.”. We’re selling at Walmart, Goop and Urban Outfitters,” Plettenberg said.

Beauty and Health 246

Beauty and Health Department Stores Consumer Location 246

Inside Retail

OCTOBER 18, 2022

This is where we see it heading, and what a connected omnichannel customer experience (CX) needs to account for in the behaviours and needs of customers adapting to their environment. The International Longevity Centre notes that “retailers could thrive, not just survive, if they innovate to adapt to more older consumers”.

Payment Services 297

Payment Services Consumer Fulfillment Accounting 297

Inside Retail

MARCH 21, 2024

With travel curtailed, home-bound, experience-starved consumers flocked to luxury shopping to lift their spirits and spend some of their discretionary funds accruing thanks to Covid-19 government assistance, stimulus checks, tax relief, suspended student debt payments and the pandemic-induced restrictions.

Jewelry 228

Jewelry Fashion Consumer Payment Services 228

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail TouchPoints

APRIL 7, 2023

This causes friction in business decisions since consumers prefer omnichannel shopping options , but ecommerce increases cybersecurity risks. For example, implementing two-factor authentication login methods can increase customers’ account security. Consumers are facing an increasing number of cyberthreats as well.

Planning 227

Planning Payment Services Accounting Consumer 227

Inside Retail

MAY 17, 2021

“When you take into account each country, and the way they do farming, they could be different. Schneider said consumers used to just buy or wear whatever designers created, but those days are over, and now, they’re asking for more transparency from companies and for a sustainability platform. So it’s quite a complex calculation to do.

Apparel 246

Apparel Fashion Accounting Consumer 246

Retail TouchPoints

JULY 12, 2021

Nevertheless, in 2018 the party goods retailer went a step further and began selling on Amazon as well. The aim was to reach more consumers — particularly younger ones — even if that meant going outside Party City’s owned channels, said Vishwas Bharadwaj, the company’s VP of Marketplaces. Meeting Consumers ‘Where They Are’.

ATS 292

ATS Advertising Consumer Accounting 292

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. But that’s only part of the story.

Merchant Services 227

Merchant Services Clienteling Shipping Inventory Management 227

Inside Retail

DECEMBER 2, 2021

In 2013, he founded Off White, and he became the men’s artistic director of Louis Vuitton in 2018. SurfStitch managing director Justin Hillberg steps down. Hillberg joined SurfStitch as merchandise manager in 2014, before becoming general manager in 2015 and managing director in 2018.

Fashion 130

Fashion Management Accounting Customer Experience 130

Retail TouchPoints

AUGUST 11, 2022

Not to mention consumers love them, with 80% saying they plan to purchase more gift cards in 2022. For newer gift card programs, the program is just one responsibility among many others, while larger, more established programs may have a dedicated gift card manager with a small team. Keeping Up with State Compliance.

Payment Services 229

Payment Services Management Fulfillment Location 229

Inside Retail

MARCH 23, 2022

Besides its namesake label, Shanghai-based Lanvin Group, formerly known as Fosun Fashion Group, also manages Italian luxury shoemaker Sergio Rossi, Austrian skin wear label Wolford, US womenswear brand St John Knits, and high-end Italian menswear label Caruso. The company acquired the Lanvin brand in 2018.

ATS 130

ATS Fashion Accounting Point of Sale 130

Inside Retail

SEPTEMBER 19, 2022

Makro, the biggest cash-and-carry operator in Southeast Asia, was already something of a beast in wholesale and retail terms: it operated 154 warehouse-style units with an average size of just under 5,400sqm, selling to both retailers and end consumers in major cities and secondary locations, mostly in Thailand and Malaysia. billion baht ($9.4

Wholesale 130

Wholesale Supermarket Accounting Supply Chain Management 130

Inside Retail

JUNE 24, 2021

Martin Wood, who joined Cartology last year from oOh Media, has been promoted to head of Strategic Partnerships and Matt Gower, former head of Research at News Corp, has joined the business as senior manager of Research and Insights. Donna James, managing director at Lardon & Associates LLC, will be the new chair.

Department Stores 147

Department Stores Management Apparel Accounting 147

Retail TouchPoints

JULY 1, 2022

Subscriptions can be tricky business, not least because most consumers at one time or another have had a bad experience with a subscription service. That has not stopped consumers from subscribing though, especially with the rise of new takes on the model (box services, auto shipping and streaming TV, to name just a few).

Consumer 300

Consumer Drop-Shipping Marketing Shipping 300

Retail TouchPoints

MARCH 28, 2022

And just how will they manage to do that? More specifically, MINISO has spent the last year-plus bolstering its brick-and-mortar footprint in North America to amplify its proprietary $10 N’ Under concept, which has become beloved among Gen Z consumers. By “breathing life” into their motto: “Life is for fun!”

Planning 212

Planning Consumer Marketing Accounting 212

Retail TouchPoints

NOVEMBER 9, 2023

In the early days of trying to fundraise for Bookshop, I heard from investors over and over again that the American consumer only cares about speed and price, and ‘if you can’t beat Amazon on speed and price, you’re doomed,’” said Hunter. I try to shop local when I can, and I know I’m not the only one.

Shopping 293

Shopping Fulfillment Accounting Promotions 293

Retail TouchPoints

SEPTEMBER 9, 2020

Consumers stuck at home have had the time to thin out their wardrobes and make room in the garage — along with strong financial incentives to turn their possessions into cash. With consumers seeking bargains from home, online secondhand is set to grow 69% between 2019 and 2021, while the broader retail sector is projected to shrink 15%.”.

Jewelry 189

Jewelry Drop-Shipping Consumer Accounting 189

Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data.

Consumer 166

Consumer Accounting Fulfillment Management 166

Retail TouchPoints

OCTOBER 1, 2021

As supply chains become increasingly complex due to the proliferation of commerce channels and higher consumer expectations, businesses are turning to outsourced functions that can deliver on speed, quality and cost. In 2018, Netflix accounted for 15% of global internet bandwidth, which was the number-one spot.

Fulfillment 265

Fulfillment Shipping Accounting Apparel 265

Retail TouchPoints

AUGUST 23, 2021

explained Max Bissell, VP and General Manager of Hard Surface and Robotics and the eldest son of Chairman and CEO Mark Bissell. In the five years since Bissell first went live on Alibaba’s Tmall platform, the company has gone from novice to expert when it comes to connecting with Chinese consumers. accounts for another 10%.

Shopping 328

Shopping Marketing Accounting Consumer 328

Retail TouchPoints

FEBRUARY 22, 2021

Instead, a series of recent diversifications, including the launch of a direct-to-consumer site in 2017, meant the brand was poised to roll with the pandemic punches. These gave Kerrits the advanced analytics and segmentation tools she needed to react to the volatile market forces and shifting consumer sentiments that shaped the year.

Wholesale 226

Wholesale Accounting Marketing Outdoor 226

Inside Retail

JULY 13, 2021

Since the fast fashion brand first launched on Tmall in China in 2018, it has continued to embrace third-party marketplaces in the broader region, including Myntra in India and Zalora in Southeast Asia. “I There’s a lot of potential for us to continue working on that,” Mirzaie said.

Fast Fashion 246

Fast Fashion Fashion Fulfillment Accounting 246

Retail TouchPoints

MAY 10, 2021

In fact, a hyper-politicized world has translated into potential leverage for brands, with consumers increasingly looking to see where brands stand on societal issues as part of their buying decision. These days consumers are invested in where their favorite brands stand on issues they care about. Determining When to Take a Stand.

Consumer 262

Consumer Marketing Accounting Brand Management 262

Retail Gazette

OCTOBER 5, 2023

Archie Norman Archie Norman has spent the last six years overseeing food and fashion group M&S’s turnaround plan as it looks to re-establish its brand, win back consumers and return to profit. Price stepped down as deputy chairman and managing director of Waitrose in 2016 after 33 years at the business. Sound familiar?

Supermarket 109

Supermarket Department Stores Grocer Returns 109

Retail TouchPoints

APRIL 2, 2021

In a reversal of the traditional paradigm, today’s consumer expects brand loyalty to be reciprocal. This new dynamic requires a reimaging of the standard customer relationship management (CRM) software that retailers have typically used to offer customers a basic level of personalization. The Road Ahead for Retail.

Customer Experience 149

Customer Experience Specialty Retailers Marketing Spend Management 149

Inside Retail

JULY 5, 2021

The range went through a detailed testing process with consumer groups across multiple regions to help find the perfect balance of fit, features, performance and coverage.”. When I started Modest Mermaid in 2018 I was shocked about the lack of options there were for women in the modest swimwear market,” she told Inside Retail.

Fashion 246

Fashion Marketing Accounting Management 246

Retail TouchPoints

OCTOBER 4, 2022

The wonders of cookies have been leaning toward the side of consumers so far. Once the datasets have been received, rewrite them into a legible format your tag management system can read, then ship them out to third-party vendors. In 2018, Eom co-founded Adriel with Olivier Duchenne and currently leads as CEO, driving its rapid growth.

Advertising 259

Advertising Drop-Shipping Marketing Shipping 259

Inside Retail

DECEMBER 14, 2022

Founded in 1989 by Vito Xu, it manages 15 outlet malls housing more than 3,500 brands. (A Four of the 15 centres were bundled into a real-estate investment trust (REIT) in 2018, which is traded on the Singapore stock exchange. Domestic fashion accounts for 34.7 A 16th, Nanjing 2, is due to open this month.) per cent of revenue.

Accounting 130

Accounting Fashion Department Stores Shopping 130

Inside Retail

AUGUST 23, 2021

The site brings together 70 million products from over 1000 major brands and retailers, including Apple, Samsung, L’Oreal, Coles, Woolworths, Dan Murphy’s, JB Hi-Fi and Rebel, but unlike online marketplaces, such as Amazon and eBay, consumers can’t buy items directly from Little Birdie. With Little Birdie, it’s all in one place.”. until 2020.

Consumer 130

Consumer Planning Marketing Accounting 130