Wiser

SEPTEMBER 28, 2017

Mark de Bruijn writes on the Future of Customer Engagement and Commerce that not even one-fifth (17 percent) of “retailers indicate that their current omnichannel selection provides seamless integration for an optimal customer experience.” Need better data to inform your decisions? Schedule a demo today.

Drop-Shipping 189

Drop-Shipping Shipping Returns Boutique 189

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Know your customer’s name. Sephora does an excellent job of this.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Indigo 9 Digital

MARCH 16, 2022

Do your employees smile at each and every customer? Do they go out of their way to ensure your customers are happy? When was the last time you had a “wow” customer experience? For example, Ulta Beauty has found its salon customers make twice as many trips to an Ulta Beauty store as those who do not use those services.

Promotions 64

Promotions Location Store Layout Shopping 64

Star Miconics

JANUARY 26, 2023

In the recent results of 2022’s McKinsey Global Survey on AI revealed that the number of businesses using AI technologies since 2017 has more than doubled. You’ll use your reports to take action to eliminate long checkout lines, reduce stock-outs, and enhance the customer experience in-store and online.

Point of Sale 52

Point of Sale Merchant Services Inventory Management Checkout 52

Indigo 9 Digital

MAY 10, 2023

While McDonald’s may seem like a traditional brand it has made great strides in modernizing its customer experience. From adding digital ordering kiosks in restaurants to creating one of the most widely used mobile apps in the retail sector many companies are taking cues from McDonald’s. More personalized customer interactions.

Kiosk 52

Kiosk Payment Services Promotions Marketing 52

Rangeme

JULY 12, 2022

consumer packaged goods (CPG) suppliers and retailers need to know about selling to Canadians? Let’s examine Canada’s demographics and retail trends to see why more U.S. Ongoing supply chain disruption has led more retailers and CPG suppliers to strengthen their regional trade networks to reduce logistics delays and costs.

Marketing 52

Marketing Beauty and Health Consumer Grocer 52

Indigo 9 Digital

MARCH 31, 2023

“Shopping today may not always mean going to a store and looking at a vast amount of inventory,” said Shea Jensen, Nordstrom’s former senior vice president of customer experience in 2017. “It The trend towards smaller store formats arose well after Nordstrom made its initial plans for the Canadian market.

Apparel 97

Apparel Department Stores Wholesale Beauty and Health 97