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StockX COO on the importance of fast shipping to improve CX, drive growth

Inside Retail

Last week, the Detroit-based company launched Xpress Ship, a new feature that shortens the shipping time for verified items to three business days. Under the Xpress Ship program, products are sent to an authentication centre, where they go through a multi-step verification process.

Shipping 130
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Fickle Consumers? CVS Prescribes its CarePass Paid Loyalty Program

Retail TouchPoints

In 2016, then President of CVS Pharmacy Helena Foulkes made a surprise appearance on ABC’s “Jimmy Kimmel Live” to unveil the option for digital receipts, for those who wanted them. The CVS Rewards Tracker. Photo courtesy CVS) Four years in, the program has 6.5

Consumer 253
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DTC Activewear Brand Vuori Valued at $4B After Latest Funding

Retail TouchPoints

Launched in 2016 as a DTC business, Vuori has since expanded to brick-and-mortar via wholesale at retailers including Nordstrom and REI , as well as with 10 standalone stores. Currently the brand is offsetting its carbon and plastic footprints while taking steps to eliminate 80% of plastics from its shipping and supply chain by 2022.

ATS 261
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On the board: former Big W MD championing social impact with Good360 solution

Inside Retail

The journey from corporate to community impact is reflective of the evolving space of business ethics, driven by increasingly conscious consumers and generational demographics. DW: Big W at the time I took over as managing director in 2016 was struggling, and had been struggling for a number of years.

Shipping 147
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Here is what’s driving Danish retail giant Bestseller’s success Down Under 

Inside Retail

Following its launch in Australia in 2016, Danish retail group Bestseller has firmly entrenched its presence in the retail market, with the company making strides in its sustainability and circularity initiatives. It works with more than 500 supply partners, with its products manufactured across over 800 factories.

Wholesale 236
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Analysis: Here’s what the future of click-and-collect looks like

Inside Retail

In the earlier years of online retail, many bricks-and-mortar stores became frustrated with consumers testing out products in stores, then buying them online from other (often cheaper) vendors – known as ‘showrooming’. But retailers here have been forced to rapidly build and scale up to meet changing consumer preferences.

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You’ll Like Us When We’re Green: How Retailers Demonstrate Sustainability Through Track and Trace

Retail TouchPoints

Today’s consumer is more educated than ever — and although they’re savvy about comparing prices and hunting down the best deal, that’s not the only reason they’re “window shopping.”. Whether they’re buying in-store or through an ecommerce platform, consumers will take the time to find brands that align with their personal values.