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Top 5 Customer Service & CX Articles for Week of January 15, 2024

Hyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This week, we start with an article on trust. Here are my top five picks from last week.

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Top 5 Customer Service & CX Articles for Week of January 12, 2024

Hyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This week, we start with an article on trust. Here are my top five picks from last week.

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5 Top Customer Service Articles of the Week 11-1-2021

Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We start with a very short article from business guru, Seth Godin. Also, this article isn’t just for the B2C world.

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How One UK Publication Captures Shoppers at the Point of Inspiration

Retail TouchPoints

In 2016, it became the first national British newspaper to move fully online , and now it is among the first publishing outlets to employ a new technology that turns its articles into commerce vehicles. An article with a Bolt link (above the image) and a traditional affiliate link-out (Net-a-Porter.com).

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Ecommerce KPI Benchmarks (October 2016)

Store Growers

This article is centralizes all of the different research and reports that I use. Source: Monetate Ecommerce Quarterly (Q2 2016). Source: Monetate Ecommerce Quarterly (Q2 2016). Source: Monetate Ecommerce Quarterly (Q2 2016). The post Ecommerce KPI Benchmarks (October 2016) appeared first on Store Growers.

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Viva Magenta Named 2023 Pantone Color of the Year

Small Biz Trends

In the years 2016 and 2021, Pantone chose 2 colors for the honor. 2016 Rose Quartz 13-1520. 2016 Serenity 15-3919. 2016 Rose Quartz 13-1520. 2016 Serenity 15-3919. This article, " Viva Magenta Named 2023 Pantone Color of the Year " was first published on Small Business Trends. 2023 Viva Magenta 18-1750.

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The Path of Today’s CPG Brands

Retail TouchPoints

Per a recent Rolling Stone article , “Gen Z consumers make purchasing decisions based on trust. Girlfriend Collective, an online-only brand founded in 2016 that makes quality clothing for all shapes and sizes from recycled materials, does a great job of appealing to what its target customers truly value. Shifting Business Strategies.