Retail TouchPoints

JUNE 22, 2022

Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Prior to joining Amazon, Herrington served as CEO of KeepMedia and VP of Marketing at online grocery retailer Webvan.

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Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S.

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Retail TouchPoints

SEPTEMBER 24, 2021

“The retail component was another way for UNTUCKit to be visible and interact with customers, and essentially come to life in places where they were. UNTUCKit initially broke into brick-and-mortar in 2015 and has been lauded as one of the early DTC brands to successfully transition to store-based selling.

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Cross Cap

FEBRUARY 1, 2018

But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. Here are four tactics to elevate the consumer experience inside the shop: Leverage Omni-Channel Fulfillment Methods.

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Retail TouchPoints

JANUARY 20, 2022

Amazon Style will actually be the company’s seventh physical retail format, which all began with Amazon Books way back in 2015. To pull this off, Amazon will be using the same technology and processes it employs at its fulfillment centers. The King of Ecommerce is no stranger to brick-and-mortar — far from it.

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Retalon

SEPTEMBER 13, 2015

For retailers, this means taking stock of their company’s strengths and weaknesses, and identifying key performance indicators as they set their objectives for 2015. On the other hand, another retailer might want to enhance the customer experience, so they would choose KPIs like customer satisfaction and retention.

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Retalon

SEPTEMBER 13, 2015

For retailers, this means taking stock of their company’s strengths and weaknesses, and identifying key performance indicators as they set their objectives for 2015. On the other hand, another retailer might want to enhance the customer experience, so they would choose KPIs like customer satisfaction and retention.

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