Remove 2013 Remove Consumer Remove Customer Experience Remove Promotions
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CVS promotes Wier to VP of store brands

Mass Relators

Michael Wier has been promoted to vice president of store brands at CVS Health. He had been executive director – divisional merchandise manager for consumer health and wellness since August 2020. ” Wier joined CVS in 2013 as director of business planning and analytics. WOONSOCKET, R.I. and Shawmut Corp.

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Major Customer Experience Trends Shaping the Retail Industry

Independent Retailer

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. Customers Expect Personalized Experiences. Have a Responsive Customer Support Team.

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

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Why an Active Brand Community is the Key to Customer Loyalty

Retail TouchPoints

It’s a need that extends beyond our social behaviors into our purchasing decisions — nearly one-quarter of consumers identify a strong sense of community as the main driver of loyalty to their favorite brands. Consumers don’t make purchasing decisions solely based on practical considerations. Human beings need community.

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Proudly made in China: How Chinese consumers are reclaiming domestic brands

Inside Retail

As the quality of living and workers’ wages reached new heights, Western brands spotted a golden opportunity and raced to set up shop in the East to reach China’s 1 billion consumers (and counting). Tesla is an effortless status symbol, but Nio is an example of a brand that truly encompasses customer experience into its brand.

Consumer 130
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What Nordstrom’s Paul Smith pop-up says about the future of this retail trend

Inside Retail

One of the key trends that defined retail in 2023 was pop-up shops and how these experiential shopping experiences have taken hold over millennial and Gen Z consumers. Pop-ups are one way Nordstrom has been trying to drive sales and draw in younger, more trend-savvy consumer groups. per square foot for a pop-up versus $32.12

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Retail appointments for the week

Inside Retail

Child was previously a partner at management consulting firm McKinsey and Co, where she worked for 14 years partnering with retail and consumer companies in Australia, New Zealand and the US to transform their businesses and accelerate their growth. Catch promotes chief commercial officer to newly created role.