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Store Management Costs in the Era of Ecommerce

Retail TouchPoints

The impact of this increasing growth is the resulting strain on incumbent infrastructure that was originally designed to manage only about 5% of a retailer’s total sales capacity; the steady rise in costs from stretching this capacity have shown home delivery, buy online, pick up in-store (BOPIS) and curbside fulfilment to be highly unprofitable.

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Inditex Appoints Founders’ Daughter as Chair, Names New CEO

Retail TouchPoints

Marta Ortega Pérez has been named Chairwoman of Inditex Group — parent company of Zara , Pull&Bear and Massimo Dutti — and Óscar García Maceiras will replace Carlos Crespo as CEO, completing a “generational handover process” at the fashion conglomerate that began in 2011. She will assume her new role as Chairwoman on April 1, 2022.

Fashion 268
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Thrills takes the trek from Byron Bay to Bondi

Inside Retail

Founded in 2011, the brand is known for its sustainably sourced, vintage-inspired collection. The brand’s retail manager Jo Hunter said opening a store at Bondi Beach was a ‘no brainer’ – but the company had found it difficult to secure a site. .

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Torrid CFO/COO Resigns; No Permanent Replacement(s) Announced

Retail TouchPoints

CTO Hyon Park will step in to manage the retailer’s supply chain, and CEO Lisa Harper will oversee other operational functions, including stores and real estate. Torrid has had an unusually high number of top-level management changes over the past year.

Finance 223
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Trove Promotes President to CEO as Founder Takes Executive Chairman Title

Retail TouchPoints

Former CEO Andy Ruben, who occupied the position since founding the company in 2011, will continue to work with Trove as its Executive Chairman. Her career, spanning more than 20 years, includes general management, marketing and commercial responsibilities including global consumer goods, payments, ecommerce and digital marketing.

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New Krispy Kreme ANZ CEO Nicola Steele started with chain at 19

Inside Retail

Steele has worked with Krispy Kreme Australia since 2006, rising through the ranks from crew member to store manager and area manager.

ATS 130
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Etsy Moves Executive Following Depop CEO Resignation

Retail TouchPoints

Nick Daniel, Etsy VP of Product Management, has been promoted to the CPO role formerly held by Patel Goyal, and both Patel Goyal and Daniel will report to Etsy CEO Josh Silverman. Ascending the ranks over the years, she has held roles leading global seller services, corporate development and managing the international growth team.