2011, Customer Experience, Fulfillment and Point of Sale

What’s Cooking: transforming to modern retail with unified commerce

Inside Retail

AUGUST 9, 2023

The era of digital transformation has seen traditional brick-and-mortar retailers challenged to integrate their offline and online channels seamlessly in order to create a unified customer experience. As the business grew, the online store was facing challenges – particularly concerning mobile optimisation and conversion rates.

Advertising

Advertising Point of Sale Customer Experience Fulfillment

How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

AUGUST 29, 2023

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. We also believe that when it’s used properly it can level up the customer experience in our eight channels.

Payment Services

Payment Services Accounting Customer Experience Point of Sale

Experience Retail Today

What’s Cooking: transforming to modern retail with unified commerce

How Verizon Personalizes CX, from Engagement to Post Purchase

Webinars

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