Retail TouchPoints

MAY 2, 2024

An Accenture survey of 16,000 customers in 13 countries across Asia, Europe, Latin America and North America reported that over half of all consumers have adopted digital payment methods such as digital wallets, many of which displace banks’ brands from the customer experience. Consumers value the convenience these offer.

Customer Retention 245

Customer Retention Payment Services Marketing Telecommunications 245

Retail TouchPoints

APRIL 15, 2024

Beijing had launched similar types of trade-in programs as a way to boost domestic consumption in 2009 and 2010, according to the Wall Street Journal. Recycling of home appliances represents a major potential market in China.

Consumer 130

Consumer Planning Marketing Customer Experience 130

Retail Focus

DECEMBER 6, 2022

Founded in 2010 by Anthony Katz, Hyperice started as an ice and compression sleeve but has since evolved into a performance and recovery technology movement. As a brand, we place huge importance on the locations we are available in, as we want to know that our partners share our values and desire for the ultimate customer experience.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

Retail TouchPoints

JULY 20, 2020

Witynski, who joined Dollar Tree as SVP of Stores in 2010, became COO in 2015. Gary Philbin, the company’s CEO since September 2017, is retiring but will serve as a member of the board through September 23, 2020. In December, Witynski was promoted from President and COO to a newly created position of Enterprise President.

Promotions 180

Promotions Supermarket Customer Experience Planning 180

Retail TouchPoints

APRIL 9, 2024

That’s expressing appreciation for loyalty: A customized experience and a personal touch that goes above and beyond, which has forever made me a brand advocate. But now consumers want intangible benefits, including tailored experiences.

Merchant Services 227

Merchant Services Consumer Management Customer Experience 227

Retail TouchPoints

AUGUST 9, 2022

The retailer acquired Vudu in 2010 and added shoppable ads in 2018, but ultimately sold the streaming service to Fandango in 2020. However, it remains unclear whether any of the streaming companies will reach a deal with the retail giant. This wouldn’t be Walmart’s first foray into streaming.

Shipping 216

Shipping Customer Experience 216

Retail TouchPoints

JUNE 16, 2022

We expect to see that trend accelerate through 2022 and perhaps even pick up more speed in the latter half of 2023, in ways that give consumers and business users more options for connected experiences that continue to narrow the gap between the physical and digital worlds.

Customer Experience 277

Customer Experience Consumer Management 277

Retail TouchPoints

NOVEMBER 30, 2022

However, Kroger’s McMullen pointed to increasing competition in grocery as the primary reason for the merger, saying in his testimony that since 2010, online retailers have increased their share of grocery sales by more than 14% and that those increases often come at the expense of companies like Kroger.

Supermarket 222

Supermarket Grocer Consumer Customer Experience 222

Retail TouchPoints

DECEMBER 20, 2023

The FTC also said these actions unfairly targeted Black, Asian, Latino and female customers.

Consumer 239

Consumer Store Operations Customer Experience ATS 239

Retail TouchPoints

FEBRUARY 13, 2024

Upon close, we expect the new Wish platform will have an improved customer experience through increased product assortment and merchant selection. Writing on the Wall: New Competitors Put Pressure on Wish When it debuted back in 2010, Wish was the only game in town when it came to manufacturer-direct discount shopping apps.

Merchant Services 182

Merchant Services Operating Expenses Shopping Consumer 182

Retail TouchPoints

MARCH 11, 2024

The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is constant, frequent and often unexpected. Gen Z consumers are neither easy to define nor predictable in their shopping habits.

Consumer 236

Consumer Department Stores Merchandise Store Advertising 236

Retail Focus

JUNE 7, 2023

Following its launch in 2010, Scurri has grown to a business that processed over €10bn worth of global shipments in 2022, with €15.3million investment raised to date from private angel investors, institutional VC investors and the Irish Government development fund, Enterprise Ireland.

Management 130

Management Promotions Fulfillment Marketing 130

Inside Retail

JANUARY 12, 2022

With her extensive customer experience working at McDonald’s Corporation and ANZ Bank, Catriona has the right skills, personality and energy to grow and evolve our Post Office network.”. She was CEO from 2010 to 2014.

Beauty and Health 130

Beauty and Health Customer Experience Management Marketing 130

Inside Retail

FEBRUARY 15, 2024

Upon close, we expect the new Wish platform will have an improved customer experience through increased product assortment and merchant selection. Wish was founded in 2010 and rose to prominence over the next decade. Why did Wish agree to the buyout? However, in recent years, the e-commerce platform has been struggling.

Merchant Services 130

Merchant Services Customer Experience Consumer Shopping 130

Fashion Retail

OCTOBER 22, 2023

Do you know how much a Rolex was in 2010? This is the second part of the report – RBC Luxury & Premium Brands. 5 reasons to be cautious on luxury. October 2023 – from RBC Capial Markets, with whom I have been collaborating for years, specially the UK Team led by Richard Chamberlain. … More Reasons To Be Cautious On Luxury (2)

Marketing 52

Marketing Customer Experience Fashion 52

Retail TouchPoints

AUGUST 29, 2023

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. We also believe that when it’s used properly it can level up the customer experience in our eight channels.

Payment Services 221

Payment Services Accounting Customer Experience Point of Sale 221

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010.

Planning 255

Planning Wholesale Customer Experience Store Operations 255

Hyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? The key to building customer loyalty, they claimed, was to simply make it effortless for people to do business with you.

Customer Experience 76

Customer Experience Management 76

Cisco Retail

NOVEMBER 9, 2021

Back in 2010, transforming Cisco’s world-class product portfolio into one of the largest software companies in the world felt like a daunting mission. It meant growing our technology portfolio, organically and inorganically, while radically transforming how customers experience Cisco.

Customer Experience 140

Customer Experience Finance Management ATS 140

Inside Retail

SEPTEMBER 5, 2022

It was tough going for Schwab when he started the voucher company back in 2010. The team had no experience setting up a web-based business at the time and had to learn everything from scratch. “We He sees the company will be morphing into a travel company that puts technology and customer experience at the forefront of what it does.

Customer Experience 130

Customer Experience Management Promotions Marketing 130

Retail TouchPoints

SEPTEMBER 2, 2020

Retail TouchPoints (RTP): What areas of the customer experience do you believe makes Vivino stand out? In 2010, when I founded Vivino, there was no easy way to pick out a good wine and I wanted to solve this using the opinions of wine drinkers — not individual critics. region, grape and even by food pairing.

Merchant Services 228

Merchant Services Shopping Customer Experience Shipping 228

Retail TouchPoints

SEPTEMBER 12, 2022

Even if customers are persistent and buy your products from resellers on secondary markets, you’re still missing out on so much. You lose: The capacity to put customers in nurture flows and create lifetime value Crucial business intelligence and sales data The chance to deliver a superior customer experience.

Beauty and Health 239

Beauty and Health Accounting Customer Experience Checkout 239

Retail TouchPoints

MARCH 27, 2023

Philanthropy remains one of the core pillars at Kendra Scott, and since 2010 we have proudly donated more than $50 million to local, national and international causes. With the Kendra Scott Foundation, we are determined to expand our impact even more and reach even more women and youth each and every day.”

Jewelry 284

Jewelry Customer Experience ATS 284

Retail TouchPoints

JANUARY 12, 2023

From Z to A: Generation Alpha (consumers born after 2010, meaning the oldest are about to enter their teen years) will number more than 2 billion worldwide by 2025, and they’re already demonstrating their influence on family spending.

Consumer 259

Consumer Beauty and Health Returns Location 259

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. I think organic is still the biggest bet; that’s something we’re relying on from the customer experience improvements and [app] feature improvements,” added Yan. “We

Merchant Services 200

Merchant Services Drop-Shipping Shipping Payment Services 200

Retail TouchPoints

JUNE 23, 2022

There are multiple investment areas — customer experience, customer data, fulfillment spend — that tend to get prioritized more highly in digital-only businesses,” said Hilding Anderson, Head of Strategy for Retail, North America at Publicis Sapient in an interview with Retail TouchPoints at the time of the Saks deal.

Fulfillment 258

Fulfillment Customer Experience Department Stores Marketing 258

365 Retail

MARCH 5, 2024

Social Commerce and its direct-to-consumer approach also demands even greater agility and flexibility in terms of the customer experience and customer service. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

Social Commerce 69

Social Commerce Shipping Accounting Point of Sale 69

Inside Retail

MARCH 20, 2022

Founded in 2010, Love, Bonito has grown into the leading direct-to-consumer women’s fashion brand in Asia, with a presence in Hong Kong, Taiwan, Japan and the US, and a reputation for progressive values. ” On using technology to improve the customer experience. On tapping into the omnichannel opportunity.

Fashion 130

Fashion Customer Experience Consumer Shopping 130

Retail TouchPoints

AUGUST 11, 2022

Bargain prices and the thrill of discovery proved a winning combination for Wish, which was founded in 2010 and was the most downloaded shopping app in the world by 2018. Customer experience , including: The new Women’s Fashion experience on Wish, currently live on Android and coming to iOS soon. Merchant quality.

Merchant Services 228

Merchant Services Planning Consumer Shipping 228

Inside Retail

APRIL 7, 2022

Founded in 2010, the brand opened its first store in 2013 after capitalising on direct online sales. Another is the ability to control the customer experience. In 2021, co-founder Michael Dubin said: “It’s easy and affordable to spin up a DTC site right now.” The benefits and pitfalls of DTC.

Consumer 130

Consumer Management Customer Experience Shopping 130

365 Retail

JUNE 7, 2023

Following its launch in 2010, Scurri has grown to a business that processed over €10bn worth of global shipments in 2022, with €15.3million investment raised to date from private angel investors, institutional VC investors and the Irish Government development fund, Enterprise Ireland.

Management 72

Management Fulfillment Promotions Marketing 72

Retail Assist

FEBRUARY 27, 2023

Having supported Whistles since 2010 , we were well positioned to roll out their support model to two more TFG brands. The capability of Retail Assist’s 1st line team ensures that our own internal teams can focus on business as usual, whilst the customer experience is taken care of.

Management 52

Management Customer Experience Shopping ATS 52

Cisco Retail

JULY 14, 2022

Cisco’s 2010-2021 Technical Support Services Certifications are comprised of J.D. Power Certified Technology Service and Support Program Certifications 2010-2017, 2021, and J.D. Power Certified Assisted Technical Support Program Certifications 2018-2020.

Technical Support 91

Technical Support Accounting Customer Experience ATS 91

Inside Retail

DECEMBER 21, 2021

I founded Steele in 2010 after almost a decade in the industry as a fashion buyer. We don’t want to just exist in an invisible digital space, we really want to connect with our customers and offer them a unique experience, and when the opportunity to take our beautiful space came up, it all just happened organically.

Fashion 130

Fashion Boutique Wholesale Location 130

Inside Retail

OCTOBER 27, 2021

Since launching in 2010, Love, Bonito has expanded into 10 markets across Asia, Australia and the US. Its expansion plan includes the addition of new business verticals, strengthening local collaborations and improving customer experience. International expansion.

Fashion 130

Fashion Marketing Consumer Planning 130

Retail TouchPoints

MARCH 31, 2023

When Wish debuted in 2010 it took the U.S. Joe Yan: Our strategic focus right now is to to keep improving the customer experience. Now, 12 years later, the similarly meteoric rise of apps like Shein and Temu has proven there’s still demand for Wish’s original proposition.

Planning 313

Planning Consumer Shipping Shopping 313

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers.

Consumer 232

Consumer Wholesale Marketing Returns 232