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“No immediate impact”: Experts weigh in on Senate Committee’s recommendations

Inside Retail

This week, the Senate Committee on Supermarket Prices made 14 recommendations for the Government to consider amending the Competition and Consumer Act 2010 to end the alleged price gouging of the major supermarkets. This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values.

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Guest Post: The Shocking Percentage of Customers Who’d Leave Your Business Due to Bad Service – and What You Can Do About It

Hyken

Customer service is essential to the loyalty of your clients. Loyalty leads to customer retention, and retention is vital for businesses because the cost of acquiring new customers is on average five times higher than retaining your existing clients. How can you improve your customer service? .