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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

Hyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles.

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5 Top Customer Service Articles of the Week 6-13-2022

Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In 2009 only 18% of the value of the top 100 brands was in subscriptions. My Comment: I was immediately drawn to this article because of the title.

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Make the Complicated Simple

Hyken

Earlier this year, I wrote an article about the hard work it takes to make something look easy. The gist of the article was that we work hard to make doing business with us easy. I quoted several people from sports, entertainment and business. Siegel+Gale is a consulting firm that specializes in making brands simple.

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Analysis: where employers are wrong about Labor’s industrial relations bill

Inside Retail

While multi-employer bargaining is allowed under current laws, no such agreements have been made since 2009 , and few since the introduction of enterprise bargaining in 1993. This article is republished from The Conversation under a Creative Commons license.

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Chewy founder and activist investor Ryan Cohen takes a stake in Nordstrom

Retail Wire

Mr. Tritton, who worked at Nordstrom from 2009 to 2016, is not impartial in deciding compensation packages for those who formerly employed him, according to Mr. Cohen. Ryan Cohen, who founded Chewy and is the current chairman of GameStop, has taken “a sizable stake” in Nordstrom.

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eMarketer: COVID-19 Retail Recovery Will Take Longer Than ‘Great Recession’ Rebound

Retail TouchPoints

The magnitude of the downturn and pace of recovery will be harder on the retail market than the Great Recession,” according to an article on the eMarketer site. After the 2008-2009 financial crisis, it took the majority of affected markets approximately one year for retail sales to return to pre-crisis levels.

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The rise of bitcoin: a journey through the decade

Retail Times

The world of finance witnessed a seismic shift with the advent of Bitcoin in 2009. In this article, we will delve into the remarkable journey of Bitcoin over the past decade, exploring its […] If you want more information Retail Times get in touch!

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