Inside Retail

DECEMBER 5, 2022

By design, Christmas is an explosion of sensory stimuli designed to fire all at once: colour, sparkle, lights, crowds, queues, music, extended product lines, changes to store layouts and pricing. Creating more accessible customer experiences.

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Store Layout ATS Returns Shopping 130

Inside Retail

JULY 11, 2024

At the same time, a small group with a New Economic Order (NEO) mindset seem untouchable by the economic state and is driving up to 70 per cent of discretionary spending in Australia. Instant gratification is the main reason for customers in both traditionalists and NEOs to make purchases in-store.

Store Layout 147

Store Layout Drop-Shipping Visual Merchandising Customer Experience 147

Retail TouchPoints

APRIL 24, 2024

The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J., for additional reinvented stores it will open in 2024 , including at the brand’s NYC flagship and locations in Paris, Melbourne and Delhi.

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Store Layout Accessories Location Promotions 261

Retail TouchPoints

FEBRUARY 9, 2022

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

Shopping 260

Shopping Payment Services Visual Merchandising Customer Experience 260

Retail Focus

OCTOBER 31, 2023

Zebra took inspiration from the distinctive colours found within NEOM’s product line and have seamlessly integrated these four hues into the design of our store layout. These elements enhance the ability to engage with customers, providing visitors with valuable information and a visually appealing shopping experience.

Store Layout 147

Store Layout Customer Experience Shopping Location 147

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. In response to this unpredictable economic landscape, consumers have recalibrated their shopping habits, demanding businesses to exhibit a newfound agility and innovation.

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Consumer Payment Services Supply Chain Management Store Layout 245

Retail Focus

JUNE 21, 2023

By investing in technology, bricks and mortar businesses give themselves the best possible chance to survive and even thrive during these economically turbulent times, by encouraging repeat store visits and purchases through enhanced customer experience (CX) and smarter business decisions.

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Point of Sale Checkout Customer Experience Store Layout 173

Retail TouchPoints

MAY 21, 2024

It encompasses a wide array of data types, from customer WiFi usage patterns and device interactions within the store to transactional data and online shopping behaviors. This data can reveal patterns such as popular paths through the store and high-traffic areas and dwell times in front of specific displays or sections.

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Inventory Management Payment Services Store Layout Promotions 260

Retail TouchPoints

MAY 29, 2024

As retailers diversify their real estate portfolios to adapt to changing consumer demands, managing in-store brand experiences across various formats becomes increasingly challenging. Streamlined shopping experience. The small-format store, due to space constraints alone, avoids this issue.

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Checkout Planning Consumer Store Layout 261

Retail Focus

MAY 1, 2024

(NYSE: FL), has unveiled its new retail concept that delivers an elevated shopping experience and unrivaled customer service. The global retailer introduced the reinvented retail format at its Willowbrook Mall location in Wayne, N.J., and will incorporate learnings from this concept into new stores.

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Store Layout Checkout Shopping Planning 147

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. RTP: What capabilities are required for success from an experience standpoint?

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Store Operations Shipping Fulfillment Store Layout 273

365 Retail

JULY 11, 2024

The commercial opportunities from the Euros – and more widely the mass of key sporting events during the summer from Wimbledon to the Olympics – are there for the taking – but only for retailers that are prepared, says Gary Whittemore, Head of Sales, EMEA & APAC at RetailNext.

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Store Layout Promotions Checkout Customer Experience 85

Retail TouchPoints

MAY 1, 2024

The Psychology of Immersive Shopping Experiential retail strategies are rooted in psychological principles about how consumers engage with spaces. Understanding these behavioral motivations and responses is key to creating impactful in-store moments.

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Consumer Store Layout Customer Experience Checkout 306

Retail Adventures

OCTOBER 6, 2024

Do you ever wonder what customers are thinking when they enter your store? Those critical first seconds create impressions that often determine how long the customer will stay and shop. Here’s a First Impression Perception Checklist to enhance the in-store experience. Make it easy to shop.

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Store Layout Grocer Promotions Customer Experience 98

365 Retail

NOVEMBER 28, 2023

International womenswear brand Leem is set to open its first UK retail store at Westfield, White City in London on December 6, 2023. This marks a significant development for the brand, which is known for its range of affordable and stylish clothing aimed at the modern woman.

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Store Layout ATS Fashion Customer Experience 64

Inside Retail

MAY 23, 2024

Although sales data and customer satisfaction surveys yield important insights, the qualitative evaluations are equally telling. Tools such as mystery shopping, analysis of social media feedback, and customer journey mapping are indispensable in capturing the more subtle aspects of brand perception.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Retail TouchPoints

JUNE 30, 2022

Amazon has rolled out a new store-based analytics service that will give brands insights into how their products are discovered, considered and purchased at Amazon Go and Amazon Fresh stores in the U.S. Purchase behavior in stores also will be linked to online shopping activity.

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Payment Services Store Layout Advertising Promotions 207

Wiser

SEPTEMBER 13, 2023

One effective way to gain valuable insights is by measuring foot traffic, a metric that offers a wealth of information about your physical store’s performance and customer behavior. By understanding these aspects, you can tailor your operations and marketing strategies to better meet your customers’ needs and drive sales.

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Store Layout Promotions Store Operations Customer Experience 147

Inside Retail

DECEMBER 4, 2023

the flagship store features a slew of new customer service offerings, including a dedicated Fit Studio for female shoppers to try on sports bras and leggings, 3D foot-scanning and shoe recommendation technology, and the city’s first-ever rooftop basketball court. Dubbed RCX 2.0,

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Store Layout Apparel Boutique Customer Experience 264

Inside Retail

SEPTEMBER 17, 2024

Leica has levelled up its customer experience in Melbourne with a four-story flagship on Little Collins Street. Photography is at the heart of all we do at Leica, and a printed photograph hanging on the wall is so important to see,” said Williams.

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Store Layout Customer Experience Marketing Management 130

Retail Focus

SEPTEMBER 5, 2024

While artificial intelligence, or AI if you prefer, is not an entirely new concept to retailers, the way it is being used and rolled out in shops and stores, as well as online, is changing at a rapid pace. AI elevates the customer experience from generic to genuinely personalised.

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Payment Services Checkout Inventory Management Store Layout 162

V Count

JANUARY 26, 2024

Now, it seems, the spotlight has turned towards the traditional brick and mortar retail shops. With the game-changing potential of AI, these businesses are entering a new and exciting era, ready to improve their operations and create a whole new retail experience! We’ll start by defining AI and its types.

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Shopping Inventory Management Customer Experience Advertising 95

365 Retail

JULY 20, 2024

A well-designed store can significantly enhance the shopping experience, attract more customers, and boost sales. Recently, retail shop fitters have started to draw inspiration from the hospitality sector, particularly from luxury hotel design. Interior design plays a crucial role in the success of retail spaces.

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Shopping Store Layout Promotions Customer Experience 52

Retail Focus

AUGUST 10, 2021

Shops were closed. And they must build first-class customer experiences – both online and in physical stores – responding to permanent changes in shopping habits. The company invested in state-of-the-art automated packing machines, able to tailor-make parcels at the rate of 500 boxes an hour.

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Customer Experience Store Layout Returns Consumer 246

Retail TouchPoints

AUGUST 11, 2020

In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station. We will not have to relocate merchandise, replace shelves or build an entirely new store to implement autonomous checkout.”.

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Checkout Store Layout Payment Services Kiosk 246

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Do you foresee one taking precedence over the other during the holiday season?

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Consumer Loss Prevention Fulfillment Store Layout 261

Inside Retail

NOVEMBER 21, 2022

Shopping can be an anxiety-inducing experience for the one in five Australians who live with a disability. For those with non-visible conditions such as cognitive differences and sensory sensitivities, the customer experience is at best, hit and miss. Doesn’t quite work.

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Customer Experience Store Layout Shopping Fashion 130

Retail TouchPoints

JUNE 1, 2020

Every retail journey — whether it’s a browse through a neighborhood store or a series of clicks through a web site — involves two simple things: First, a customer intention; and Second, an outcome, which, ideally for both retailer and customer, is a sale. Space To Experience. Is the checkout experience fast and pleasant?

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Shopping Store Layout Consumer Checkout 162

Retail TouchPoints

DECEMBER 25, 2023

in its fiscal year 2023 (ending in September) versus 2022…which may come as no surprise to you at all if you’ve been in a Costco on a Saturday lately. Helping customers leave the store with everything they need is a key way to enhance the customer experience. Costco grew revenue by 6.7% and net income by 7.7%

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Customer Experience Dead-Stock Store Layout Point of Sale 264

CJ Retail Solutions

AUGUST 5, 2024

Effective merchandising creates a positive shopping experience, fosters brand loyalty, and drives revenue growth. This practice goes beyond simple product display, incorporating an understanding of consumer behavior, creating engaging in-store experiences, and utilizing visual and technological tools to attract and retain customers.

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Visual Merchandising Store Layout Payment Services Promotions 52

Retail Focus

MAY 24, 2023

Nevertheless, as in every other sector, you can encounter different problems that can make you slow down, reduce sales and, in the worst case, even close the business at all. Constant unavailability may also harm your shop’s reputation making the customer feedback mostly negative.

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Store Layout Department Stores Customer Experience Management 130

365 Retail

JULY 19, 2024

Experiential and Immersive Displays Experiential and immersive displays are revolutionising the retail space by creating memorable and engaging shopping experiences that go beyond traditional setups. Retailers are transforming stores into interactive environments where customers can engage with the brand in unique ways.

Visual Merchandising 105

Visual Merchandising Store Layout Target Market Shopping 105

Retail TouchPoints

MARCH 18, 2021

Retailers will need to maintain elevated safety precautions and further improve in-store fulfillment, while at the same time busting any type of friction more forcefully than ever. You look at ULTA Beauty or DICK’S Sporting Goods during the pandemic and they crushed it.

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Sporting Goods Fulfillment Returns Store Layout 293

Inside Retail

JUNE 19, 2023

The recent Mainstreet Australia Awards, held during Main Streets of Australia Week last month, recognise and celebrate the importance of local high streets, strip shopping centres and town centres (collectively referred to as ‘main streets’), and the role they play in creating lively communities, individual wellbeing, and robust local economies.

Store Layout 147

Store Layout Shopping Promotions Marketing 147

V Count

MARCH 6, 2024

Let’s delve into eight essential steps to effectively entice customers to purchase products from your retail shop. This not only encourages customers to visit but also provides an opportunity for them to interact with your products firsthand. In addition, consider hosting unique events or engaging workshops at your store.

Shopping 52

Shopping Advertising Checkout Store Layout 52

V Count

MARCH 6, 2024

Let’s delve into eight essential steps to effectively entice customers to purchase products from your retail shop. This not only encourages customers to visit but also provides an opportunity for them to interact with your products firsthand. In addition, consider hosting unique events or engaging workshops at your store.

Shopping 52

Shopping Advertising Checkout Store Layout 52

Retail Focus

OCTOBER 25, 2023

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. This transformation can be dissected into several distinct stages, often referred to as disruptions, in which retailers competed on multiple fronts: for physical space, consumer attention, and innovative store layouts and designs. Ghalia BOUSTANI.

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Department Stores Store Layout Specialty Store Fulfillment 162