Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). And while establishing customer-friendly return policies might encourage shoppers to return more items, the payoff comes with higher levels of shopper loyalty.

Returns 283

Returns Shopping Promotions Social Commerce 283

Inside Retail

JULY 11, 2024

Understanding customer behaviour is pivotal to delivering exceptional customer experiences (CX) online. Identifying pain points: By closely monitoring user interactions, businesses can identify specific pain points that hinder the customer experience. It all starts with setting clear objectives.

Customer Experience 173

Customer Experience Checkout Returns Management 173

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

Returns 273

Returns Drop-Shipping Customer Experience Customer Retention 273

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. Search friction on one site can complicate the customer’s overall shopping experience as well.

Customer Experience 277

Customer Experience Checkout Marketing Spend Consumer 277

Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. With Reshop, customers can receive instant refunds — offering them greater flexibility, control and confidence to shop again right away.

Returns 255

Returns Merchant Services Payment Services Fashion 255

Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers and retain repeat customers.

Returns 224

Returns Drop-Shipping Shipping Consumer 224

Retail TouchPoints

OCTOBER 18, 2021

Customer experience and employee experience live in two different acronyms, CX and EX. A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation.

Customer Experience 292

Customer Experience Returns Management Shopping 292

Inside Retail

JUNE 29, 2023

Many brands are getting so caught up with trends like AI or the latest social media platform, they’re overlooking the importance of the customer experience, contends an expert in experiential retail. He quotes Amazon founder Jeff Bezos who describes Amazon not as a retail company but as a customer experience company. “I

Customer Experience 246

Customer Experience Returns Checkout Advertising 246

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. More than one-third of consumers now shop online each week, up from 28% pre-pandemic. Omnichannel shopping.

Customer Experience 316

Customer Experience Checkout Consumer Marketing 316

Retail Focus

NOVEMBER 28, 2022

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value.

Returns 306

Returns Merchant Services Drop-Shipping Shipping 306

Retail TouchPoints

OCTOBER 25, 2024

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. But will creators be impactful in marketing an FMCG product purchased weekly at the supermarket? He has been in digital marketing for 20 years.

Shopping 271

Shopping Supermarket Advertising Consumer 271

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

Returns 300

Returns Markdowns Inventory Management Customer Experience 300

Inside Retail

DECEMBER 11, 2023

The 2024 prediction was somewhat bearish given that the National Australia Bank reported the actual sales for the four-day Black Friday and Cyber Monday shopping event were estimated at $7.1 An example of the importance of the experience is in restaurants. An example of the importance of the experience is in restaurants.

Customer Experience 147

Customer Experience Promotions Returns Consumer 147

Retail TouchPoints

SEPTEMBER 27, 2022

Walmart will launch three new returns options as part of its “No Concerns” campaign to accommodate early holiday shopping. 1, 2022, Walmart will introduce: An extended Holiday Guarantee returns period allowing customers to return eligible purchases made on or after Oct. Beginning in Oct. 1, 2022, through Jan.

Returns 325

Returns Shopping Consumer ATS 325

Retail TouchPoints

SEPTEMBER 27, 2023

Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns. Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities.

Returns 256

Returns Merchant Services Fulfillment Inventory Management 256

Inside Retail

NOVEMBER 29, 2023

At a time when consumers are conscious of spending, especially in the lead-up to the holiday period, offering more value through tailored customer experiences for free is key to getting consumers to purchase through certain retail channels.

Customer Experience 130

Customer Experience Fashion Returns Shipping 130

Retail TouchPoints

OCTOBER 8, 2020

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The retailer has partnered with Optoro , which will deploy its contactless Express Returns system that gives retailers access to a nationwide network of unpackaged return drop-off points. We’ve found that 97%.

Returns 274

Returns Location Customer Experience Shopping 274

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 268

Returns Payment Services Shipping Accounting 268

Retail TouchPoints

MAY 30, 2022

While ecommerce was already on the rise prior to the COVID-19 pandemic, the historic shift in customer expectations and behaviors fueled the explosive growth of online shopping. A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want.

Returns 325

Returns Fashion Supply Chain Management Shopping 325

Retail Focus

JANUARY 8, 2024

Despite arguments that e-commerce would not be up to par with the high-end retail experience in brick-and-mortar locations, companies like LVMH and Burberry remained successful in personalising the shopping experience for their customers through video consultations and live-streaming events.

Customer Experience 130

Customer Experience Fashion Location Returns 130

Inside Retail

AUGUST 15, 2021

Online shopping has surged by 30 percent since the pandemic began and the share of e-commerce as a purchasing platform is continuing to grow. However, this approach is short-sighted and ignores the clear message that returns are sending us. Convert returns into loyalty. Your returns process is part of your customer experience.

Returns 246

Returns Home Furnishings Customer Experience Wholesale 246

Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. To secure your place at the CX Retail Exchange 2023, request an invitation or visit our site.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

Returns 332

Returns Merchant Services Department Stores Shipping 332

Retail Gazette

FEBRUARY 6, 2024

The beginning of the year is traditionally a peak period for returns and 2024 has been no exception, with retailers experiencing a surge in unwanted items being sent back. The trend is being driven by several factors, including the cost-of-living crisis, with returns volumes increasing notably.

Customer Experience 52

Customer Experience Returns Inventory Management Point of Sale 52

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 144

Returns Drop-Shipping Merchant Services Fulfillment 144

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Returns 261

Returns Apparel Supply Chain Management Fashion 261

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options.

Checkout 293

Checkout Payment Services ATS Returns 293

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Discount Store 283

Discount Store Shopping ATS Payment Services 283

Retail TouchPoints

OCTOBER 31, 2023

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. in the first quarter to a mere 1.6%

Clienteling 274

Clienteling Returns Fashion Apparel 274

Retail TouchPoints

AUGUST 2, 2024

8, customers can use the stations to explore a range of decorative options, including exclusive pins and patches priced from just $2 each. “At We know creativity and originality are important to our guests, especially when it comes to back-to-school shopping. “We Through Sept.

Returns 257

Returns Shopping ATS Customer Experience 257

Retail TouchPoints

OCTOBER 3, 2024

In-store shoppers can purchase items and check the items off the Baby Registry when they present a unique QR code at checkout. The registry’s return is Kohl’s latest move spotlighting how it is serving families at key life stages. Consumers who create a baby register this fall are eligible to receive a special welcome gift box.

ATS 272

ATS Shipping Checkout Accounting 272

Inside Retail

FEBRUARY 7, 2023

Marketers used to rely on Facebook and Google to get good traffic volume from one source at a reasonable return,” says Michael Tutek, Preezie’s co-founder and CEO. Over time, that’s seen the return on investment come down significantly. The margins are so small because the cost is so high, so it’s unsustainable.

Advertising 246

Advertising Returns Promotions Checkout 246

Retail TouchPoints

NOVEMBER 15, 2023

However, while the holiday shopping rush comes with significant opportunity — Cyber Monday 2023 alone is estimated to generate $13.7 This enables ITOps and engineering teams at retail brands to find and address issues faster and with more precision, so those issues never impact the consumer and their shopping journey.

Shopping 324

Shopping Checkout Returns Consumer 324

Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months.

Returns 130

Returns Drop-Shipping Customer Experience Shipping 130

Retail Gazette

MAY 16, 2024

Currys’ Aberdeen Garthdee, Bristol Winterstoke and Grantham stores are the first shops to undergo the changes, with the revamp set to continue throughout 2025. ” Earlier this week, Currys reported a “strong finish” to its financial year, with its annual profits set to come in ahead of expectations after sales returned to growth.

Customer Experience 115

Customer Experience Store Layout Returns Shopping 115

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations.

Returns 153

Returns Merchant Services Drop-Shipping Accessories 153