Remove ATS Remove Business Communication Remove Customer Retention
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Enhancing Customers Experience Throughout Their Buying Journey

Small Biz Trends

Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Use customer data to send targeted promotions or provide personalized product suggestions.

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Guest Post: Why You Should Rethink Your Customer Service Goals

Hyken

Karen Hertzberg is the Senior Content Marketing Specialist at Siege Media. She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. .

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Three ways to provide customer-centric shipping

Inside Retail

Usually, there’s a shift to more fulfilment options, perhaps adding one or two carriers to the mix – and according to ShipStation ANZ country manager David Boyer, this tends to be where the back of the business starts creaking. This ultimately increases customer retention and loyalty. Why isn’t it shipping?