StockX COO on the importance of fast shipping to improve CX, drive growth

As the resale market continues to grow, leading fashion and sneaker reseller StockX is taking steps to improve the process of buying and selling authenticated, pre-owned products online.  Last week, the Detroit-based company launched Xpress Ship, a new feature that allows customers to order select pre-verified items and receive delivery within three business days. While every product sold on StockX is shipped to an authentication center, where it is put through a multi-step verification pro

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