Returns Related Topics 
Retail TouchPoints
APRIL 3, 2024
For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. That same report identified the top aspects that U.S.
Retail Wire
APRIL 10, 2024
After the frenzy of "hype watches" in 2023, its new releases signal a return to normalcy in the luxury watch market. Rolex took a step back at the 2024 Watches and Wonders trade show in Geneva.
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Retail Wire
DECEMBER 26, 2023
The disappointment amplifies when they attempt to make returns, only to be confronted with unexpected return fees. Post-holiday blues are setting in for many consumers who have received less than satisfactory gifts this season.
Retail TouchPoints
OCTOBER 26, 2023
UPS has agreed to acquire reverse-logistics solution Happy Returns from PayPal for an undisclosed amount. Happy Returns offers box-free, label-free returns for more than 800 merchant partners at over 10,000 locations across the U.S. of retail purchases (both online and in-store) were returned last year.
Advertiser: ZoomInfo
Studies show the return on investment (ROI) of conversational marketing helps your marketing team drive revenue. Whether it’s a business deal or a personal connection, they are a driving force to solidify a foundation of trust. According to Bold 360, “81 percent of B2B buyers have left a page because they didn’t want to fill out a form.”.
Retail Wire
MARCH 5, 2024
This innovation has the potential to significantly reduce returns. A recently introduced digital twin fit predictor tool for luxury consumers allows them to virtually try out items based on their actual appearance and measurements.
Retail TouchPoints
JANUARY 3, 2024
Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.
Advertiser: ZoomInfo
With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle.
Advertiser: ZoomInfo
Any return to normalcy may seem far-off, but sales and marketing are on the front lines of restarting the economy. Businesses are laying off workers, shutting their doors (some permanently), and struggling to react to the radical destruction that coronavirus (COVID-19) is doing to our society and communities.
Advertiser: ZoomInfo
Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. We’re here to tell you there’s a better way.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Whether you're engaging with customers on their social media platforms or you're adopting a frictionless return policy, creating personalized experiences through an omnichannel e-commerce strategy is how to see growth in 2023 and beyond.
Speaker: Kelly Barner - Co-Founder & Managing Director of Buyers Meeting Point, LLC
Time will tell, but it is unlikely to be a return to the pre-pandemic normal. Global inflation is at record highs and the Great Resignation has given way to the Great Reshuffling, leading to uncertainty in talent markets. What will 2023 bring?
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