Sat.Jul 18, 2020 - Fri.Jul 24, 2020

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Starbucks, 7-Eleven Expand Contactless Payment Options

Retail TouchPoints

As COVID-19 has accelerated the trend away from cash payments to mobile and other contactless methods, Starbucks and 7-Eleven have both expanded their mobile payment options. Starbucks Reward members using the company’s mobile app will be able to earn rewards, which Starbucks calls stars, when they pay with cash, credit and debit cards or mobile wallets.

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What’s the Difference Between All These Face Masks?

Nahanco

There are a variety of face masks being worn today during the pandemic. And if you are in a public place where you will encounter other people, you should wear a mask according to the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO). According to John Hopkins Medicine , “wearing cloth face masks or coverings in public when physical distancing can’t be observed, does offer protection against spread of COVID-19.”No mask will offer full protection and this blog i

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Minimum Advertised Price : A Must-have for Brands in Today’s Digital Age

IntelligenceNode

In the past decade, retail has evolved rapidly, opening numerous new opportunities for brands and retailers. Technology has further pushed the boundaries of retail and has given way to e-commerce adoption – further accelerated by COVID-19 in the past few months. With technology at their fingertips, today’s shoppers are informed and are constantly comparing prices […].

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CPGers Who Rock it as Entrepreneurs - Carmen Brace

Shopperations

I first met Carmen Brace many years ago when we both worked for Conagra Brands. I admired her vibrant energy and sharp mind, so even after both of us left the corporate world, I followed Carmen's entrepreneurial story and always looked forward to seeing what she was going to do next.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Walmart Canada Will Invest $3.5 Billion To Modernize Stores, DCs And Supply Chain

Retail TouchPoints

Walmart Canada is planning a $3.5 billion (Canadian) investment over the next five years that will impact every aspect of its business. The equivalent in U.S. dollars is $2.58 billion. At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technolog

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Interview with Amanda, Owner of Sunshine Hippo

Hello Small Shop

Tell Us About Yourself and Business. Hello I'm Amanda, the woman behind Sunshine Hippo. Creating vibrant products that will make someone smile makes me happy and is at the heart of the business. Most of the current product ranges have been inspired by either personal experiences or something important to me. Our ethos is one of affordable quality. We believe that everyone deserves to give special gifts to the people they love.

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The Future of Luxury Brands and Second Hand Retail in a COVID-19 World

Graff Retail

Will consumers be quick to return to stores and will their purchasing habits be the same in the COVID-19 world? I was recently part of the Retail Rundown podcast along with Anne Beall where we discussed luxury retailer Valentino suing its landlord to get out of its 5th Avenue lease and what this means for […].

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Facebook Shops And The Rise Of Social Commerce

Retail TouchPoints

Facebook recently announced the launch of Facebook Shops. This is a timely offering that could help small businesses stay afloat during the pandemic. Perhaps more important, it will help businesses and brands of all sizes showcase their products and close sales without shoppers ever having to leave Facebook or Instagram. The potential is enormous. Facebook Shops is offering businesses the chance to tap into a community of 2.6 billion people, engage them with relevant content and lead them quickl

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Mi9 Business Case: Improving Performance Through Demand Planning

M19 Retail

Who is this document for? This ROI impact study, conducted with Hobson & Company (H&C), is for decision-makers in large retail organizations who are responsible for building the business case for transitioning from a legacy or homegrown merchandise planning system to an automated, integrated, and intelligent merchandise optimization solution.

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Global outdoor clothing brand Woolrich picks Fluent Commerce to drive omnichannel delivery

Retail Technology Review

American outdoor clothing brand Woolrich has chosen Fluent Commerce, the global distributed?order management platform to boost its capability in Europe to fulfil itsecommerce orders in the most convenient way for the customer and most efficient for Woolrich.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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5 Surprising Google Ads Case Studies

Store Growers

Let’s face it, Google Ads aren’t very sexy. Read any article about the newest darlings of the ecommerce world, and Facebook Ads, Snap Ads and even TikTok Ads, take up most of the coverage. But if you look at the stats for the top acquisition channels , paid search has held its position for a long time. So behind the scenes, most of these brands are quietly cranking away on Google Ads.

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As Aldi Passes 2,000-Store Mark, Retailer Plans 70 More Locations In 2020

Retail TouchPoints

The coronavirus pandemic has done little to slow Aldi ’s growth: the low-price supermarket chain has opened its 2,000 U.S. store, and it plans to open 70 more brick-and-mortar locations in 2020. Four of those new stores will be in the greater Phoenix area, representing a new market for Aldi , as well as its first locations in Arizona. In 2021, Aldi plans to open stores in its 38th state, Louisiana, and will break ground on a new regional headquarters and distribution center located in Loxley, Al

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Mi9 Business Case: Optimizing Performance Through Modern Merchandising

M19 Retail

Who is this document for? This ROI impact study, conducted with Hobson & Company (H&C), is for decision-makers in large retail organizations who are responsible for building the business case for transitioning from a legacy or homegrown Merchandising system to an automated, integrated, and intelligent merchandising platform. What will I learn about?

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Macfarlane Packaging launches annual ‘unboxing’ research

Retail Technology Review

Macfarlane Packaging, the supplier of protective packaging, launched its fifth annual ‘unboxing’* survey to UK consumers on 13 July. The results are expected to further help online retailers to tailor their packaging to meet the needs of their customers.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Brooks Brothers Receives $305 Million ‘Stalking Horse’ Bid

Retail TouchPoints

With its $305 million “stalking horse” bid, SPARC Group LLC (SPARC) has raised the possibility that Brooks Brothers will be able to emerge from bankruptcy with at least 125 of its brick-and-mortar stores remaining in operation. The retailer currently operates approximately 250 stores in North America and an equal number outside the U.S. and Canada, but already has decided to close about 50 of its North American locations.

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Tapestry CEO Resigns Amid Sexual Misconduct Allegations

Retail TouchPoints

Jide Zeitlin, who was named CEO of Tapestry in September 2019 , has stepped down amid allegations of an improper sexual relationship that took place 13 years ago. Zeitlin, who is married, is one of only four black chief executives in the Fortune 500. He had been a Tapestry board member since 2006 and served as Board Chairman since 2014. Tapestry, parent company of luxury brands Stuart Weitzman, Coach and Kate Spade , has named CFO Joanne Crevoiserat as Interim CEO.

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Walmart Debuts Shopping Service Within Yahoo Mail

Retail TouchPoints

Without leaving their email inboxes, Yahoo Mail users will now be able to browse, add to cart and purchase essential groceries from Walmart and pick them up at a nearby store. Online grocery shopping has surged since COVID-19 made consumers wary about visiting brick-and-mortar locations in person, and this new partnership was established to help make the process easier for customers.

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How Online Retail Can Maximize Google Search In Uncertain Times

Retail TouchPoints

The uncertainty created by COVID-19 and the gradually loosening lockdowns mean it’s harder than ever for online retailers to know how and where to focus their energies when it comes to search. But with socially distancing consumers continuing to spend more time online, and e-Commerce increasing in many sectors due to restricted brick-and-mortar shopping, the opportunities are out there.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Neiman Marcus Closing 4 Stores Including Hudson Yards Location

Retail TouchPoints

Just 16 months after its first New York City store debuted as the anchor for the brand-new Hudson Yards retail and residential complex, Neiman Marcus announced it would close the 188,000-square-foot store. The iconic department store retailer, which filed for bankruptcy in May, also will close stores in Fort Lauderdale and Palm Beach, Fla. and Bellevue, Wash. as part of its Chapter 11 proceedings.

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Dollar Tree Promotes Witynski To CEO

Retail TouchPoints

In a planned leadership transition, Michael Witynski has been named CEO of Dollar Tree. Gary Philbin, the company’s CEO since September 2017, is retiring but will serve as a member of the board through September 23, 2020. In December, Witynski was promoted from President and COO to a newly created position of Enterprise President. Witynski, who joined Dollar Tree as SVP of Stores in 2010, became COO in 2015.

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Lovesac Curates Internal Communications To Keep Employees Focused During Pandemic

Retail TouchPoints

When the staff in Lovesac ‘s Stamford, Conn. headquarters and 91 retail showrooms began to work from home under COVID-19 shelter-in-place orders, people had many things on their minds, but they didn’t have to worry about how to easily and efficiently communicate within the organization. “I think they went home feeling very comfortable that they had an information conduit that gave them the ability to continue business as much as was necessary,” said David Jensen, CIO/CTO at Lovesac in an i

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Have COVID-19 And Black Lives Matter Accelerated Values-Based Buying?

Retail TouchPoints

Values-based buying — consumers consciously selecting products and companies that support environmental sustainability, social justice movements and a range of other causes — was already a growing force in retail before this year’s unique combination of COVID-19 and Black Lives Matter protests. A few brands, notably Nike with its Colin Kaepernick ad in September 2018, have gained media attention and even increased sales based on their public stands on controversial issues.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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L.L.Bean Expands Distribution To Staples, Nordstrom And Scheels

Retail TouchPoints

L.L.Bean will be selling its branded products at Staples , Nordstrom and sporting-goods store Scheels. With the back-to-school season already underway, Staples has been selling L.L.Bean backpacks and water bottles for the past two weeks in more than 1,000 Staples stores and online, according to the Associated Press (AP). While L.L.Bean remains committed to its e-Commerce, catalog and retail direct-to-consumer businesses, the retailer also sees an opportunity to grow by providing “new audiences,

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Ascena Bankruptcy Filing Could Lower Company Debt By $1 Billion

Retail TouchPoints

With its voluntary Chapter 11 filing today, Ascena Retail Group , parent company of brands including Ann Taylor, LOFT and Lane Bryant ,hopes to reduce its debt load by $1 billion. The company, which currently operates approximately 2,800 stores, has created a restructuring plan that includes closing a number of its brick-and-mortar stores, including all of its Catherines stores and a significant number of Justice stores.

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Off-Price Retail: A Double-Edged Tool For Brands With Excess Inventory Needs

Retail TouchPoints

From supply chain disruptions to shifting seasonality and evolving fashion trends, a majority of America’s leading retail brands are constantly left with excess inventory that simply won’t sell. Excess inventory is typically viewed in a negative light considering it equates to poor sales and low profits. While the latter may be true, excess inventory also has a silver lining of hidden pathways to optimizing excess inventory that lead straight to your bottom line through distribution in the off-p

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Tailored Brands Could Close 500 Locations; Ulta Plans Net Store Count Increase In 2020

Retail TouchPoints

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos. A. Bank , Moores Clothing for Men and K&G brands — have returned to operation after closing due to the pandemic.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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ScreenMeet Launches Software To Bring In-Person Customer Service Interactions Online

Retail TouchPoints

ScreenMeet , a provider of support software for remote control, video chat and other software, has released ScreenMeet Live, a suite of browser-based remote customer engagement tools designed to help retailers transition their face-to-face, personalized shopping and customer support services to an online environment. ScreenMeet’s newest release helps customer service agents and sellers interact with customers online through voice, video chat and screen share.

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Catchpoint Adds User Sentiment Monitoring To Its Platform

Retail TouchPoints

Catchpoint , a digital experience solution provider, has added a “user sentiment” capability to its monitoring platform. The option combines with the software’s Synthetic, Network, Endpoint and Real User Monitoring capabilities to help retailers discover broader insights into the overall health and performance of their digital services and applications.

Consumer 147
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Zebra Solution Provides Social Distancing Reminders, Tracks Proximity Events

Retail TouchPoints

The new Zebra MotionWorks Proximity solution can assist retailers with contact tracing by creating a record of proximity events for reporting purposes. Additionally, MotionWorks Proximity can proactively remind associates to maintain social distancing. Proximity events are generated when employees are in close proximity over a period of five minutes, and the solution captures sensing data including duration and associated identities for each event.

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How Curaleaf Navigated The Challenge Of Being An Essential Cannabis Retailer In 18 States

Retail TouchPoints

Many essential retailers received a crash course in contactless services during COVID-19, but dispensaries faced a particular challenge: both medical and recreational cannabis sales emphasize conversations with well-educated associates and heavy curation in order to accurately discover and fulfill shoppers’ needs. Larger players like Curaleaf also face additional regulatory pressure: the company operates dispensaries in 18 states, which meant navigating a patchwork of 18 different COVID-19 respo

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.