Retail TouchPoints

AUGUST 12, 2020

Even with 74,000 personal shoppers and its recently launched Express Delivery service, Walmart has faced challenges keeping up with demand as consumers escalate both their online ordering and their expectations for faster home delivery. To ramp up capacity for same-day delivery, Walmart has struck a deal with Instacart to pilot home delivery in Los Angeles, San Francisco and San Diego, Calif. as well as Tulsa, Okla., according to CNBC.

Consumer 359

Consumer Location Customer Experience ATS 359

Wiser

AUGUST 11, 2020

Part of our work here at Wiser is researching a variety of CPG 10K Annual Reports to identify the risks that businesses are facing. Our aim is to flag those that we can help alleviate with our online and in-store solutions. We’ve noticed one risk that is quite common, encompassing what could happen in the event of unfavorable market conditions. Companies generally predict that consumers would be more likely to purchase private label competitors with presumably lower prices.

Consumer 139

Consumer Marketing ATS Planning 139

Intelligence Node

AUGUST 9, 2020

Winning Consumers with Dynamic Pricing for DTC Brands In the last decade, with the growth of eCommerce, DTC or direct-to-consumer retail has gained momentum. Infact, today there are more than 400 DTC brands disrupting the retail model, offering a more personalized user experience, and winning customers and market share. It is only a matter of […].

Consumer 104

Consumer Marketing 104

Dezeen

AUGUST 12, 2020

Fashion designer Virgil Abloh and AMO director Samir Bantal have designed the Off-White flagship store in Miami Design District to be a fulfilment centre and a multipurpose events space. Abloh, who owns the brand Off-White , and Bantal, director of architecture firm OMA 's research arm AMO, designed the store to rethink how physical shops should operate amid the growing popularity of digital shopping.

Fulfillment 101

Fulfillment Boutique Apparel Fashion 101

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

AUGUST 10, 2020

In June , DICK’S Sporting Goods launched its two new discount-focused store concepts — DICK’S Sporting Goods Warehouse and OVERTIME by DICK’S Sporting Goods — with the opening of five Warehouse and three OVERTIME locations. This month, the retailer will open five more Warehouse stores and one additional OVERTIME location. DICK’s also is expanding the footprint of its predominant DICK’S Sporting Goods brand with four new stores and one combination DICK’S and Golf Galaxy location

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Sporting Goods Location Customer Experience 316

RepslyBlog

AUGUST 13, 2020

Inc. magazine recently revealed that Repsly earned a spot on its annual Inc. 5000 list , the most prestigious ranking of the nation’s fastest-growing private companies. This marks the second consecutive year Repsly has received the honor. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses.

ATS 98

ATS 98

Dezeen

AUGUST 9, 2020

Brazilian studio MNMA has designed a spiral concrete stair and folding polycarbonate doors in this botanical store, yoga classroom and restaurant in São Paulo. Dois Trópicos has a calming earthy palette featuring local materials and crafts that MNMA chose to complement the functions of the wellness hub. "The concept of the project is a hybrid space, there is no determination or boundaries.

Outdoor 98

Outdoor ATS 98

Retail TouchPoints

AUGUST 13, 2020

Top Dog is an institution in Berkeley, Calif. serving gourmet sausages on toasted French rolls to legions of Cal students and Bay Area locals for over 50 years. My friends and I were regulars back in college, so when I read of its struggles during the pandemic, I packed the kids in the car for the 45-minute drive to get a bit of comfort food and support the small business. .

Apparel 278

Apparel Inventory Management Finance Returns 278

Merchant Marverk

AUGUST 10, 2020

It was an eCommerce pioneer back in 2006, then expanded to iPad POS in 2013, and now it basically runs the world. Well, at least the world of cloud retail. I’m talking about Shopify , of course. Besides its global takeover, one of the things I admire most about Shopify POS is that it’s very upfront about disclosing every component of hardware that its point of sale system works with.

Payment Services 61

Payment Services Merchant Services Finance Point of Sale 61

Shopperations

AUGUST 13, 2020

It is getting to be that time of the year again. Shopper marketers can hear the whispers. Even those working remotely can feel the heaviness in the air on their team calls. It’s fire drill season, a.k.a. ANNUAL PLANNING.

Planning 56

Planning Marketing 56

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Dezeen

AUGUST 14, 2020

Architecture firm Collective has inserted a stage with a green curtain for hosting events in the back of the ONS Clothing store in New York City. The flagship location of ONS , a menswear apparel brand, is located on 201 Mulberry Street in New York's Nolita neighbourhood. It is located inside an existing structure situated 1.5 metres below street level that was previously a garage.

Accessories 75

Accessories Apparel Location ATS 75

Retail TouchPoints

AUGUST 11, 2020

Consumers are getting harder and harder to impress. The bar for what makes a standout customer experience (CX) is rising every year. The key is to never settle for the status quo. Shopper expectations are always evolving and your customer experience should evolve with it. Keeping up requires a certain level of agility, as agile teams can test, learn and deploy much faster to make sure they’re always raising the bar.

Customer Experience 271

Customer Experience Shipping Returns Location 271

Retail Next

AUGUST 12, 2020

The MLB and NBA are back in action, PGA tournaments have resumed…. Finally, there are sports to watch on TV. Almost felt a little normal, right? Let’s be honest, not really. With news of people having “Corona parties” where cases are now spiking across the nation, why couldn’t everyone follow directions, stay home and wear their masks? Now the reality of kitchens becoming classrooms and parents juggling the roles of their own jobs in addition to teachers and short order cooks are coming to life

Jewelry 52

Jewelry ATV Home Furnishings Apparel 52

I Vend

AUGUST 12, 2020

Certifications are a great way to show prospects, customers, colleagues and other members of your industries your achievements. It also helps us to spread the good word about iVend Retail! Now, you can highlight your accomplishments and expertise in iVend Retail by using Certification Badges, alongside traditional qualifications and professional accreditation.

Promotions 52

Promotions 52

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Graff Retail

AUGUST 11, 2020

Now that retail stores have reopened, they need to start thinking about what they need to do to remain competitive with online shopping. I’ve been thinking about this a lot and reached out to my network to ask what measures would be required to overcome this challenge. In a poll conducted on LinkedIn, almost half […].

Shopping 52

Shopping 52

Retail TouchPoints

AUGUST 12, 2020

The retail industry is relentlessly innovative. And in these times of global uncertainty, retailers must be responsive to change and prepared to adapt almost instantaneously in order to keep their (virtual) doors open — let alone stay relevant. With that in mind, industry leaders need to prepare for, and adapt to, shopper behaviors and preferences that have shifted as a result of this pandemic.

Fashion 266

Fashion Customer Experience Consumer Promotions 266

Retail Technology Review

AUGUST 12, 2020

As the Coronavirus creates turmoil in our daily lives, businesses are moving quickly to respond to a radical shift in consumer behaviour. A boom in online orders, likely to become a feature of the ‘new reality’, is triggering a major re-think of the fulfilment operation.

Fulfillment 57

Fulfillment Consumer 57

Retail TouchPoints

AUGUST 14, 2020

On August 12, the purchase of Lucky Brand to the SPARC Group LLC, the stalking horse bidder when Lucky Brand filed for Chapter 11 bankruptcy protection last month, was approved by the U.S. Bankruptcy Court for the District of Delaware. The all-assets bid included $140.1 million in cash, $51.5 million in credit from vendors and a trade receivables adjustment.

Payment Services 264

Payment Services Wholesale Apparel Returns 264

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Retail TouchPoints

AUGUST 14, 2020

It’s no surprise that the shopping habits of Gen Z during the pandemic will predict the near future for retail. Gen Zers are currently the largest and most influential generation of shoppers in the U.S., and COVID-19 has had a serious impact. We are already seeing that 46% say they plan on saving more of their earnings over the next five years, and 63% are currently concerned about the impact of COVID-19 on their ability to make money.

Merchant Services 260

Merchant Services Shopping Payment Services Customer Experience 260

Retail TouchPoints

AUGUST 13, 2020

In a deal that will keep at least 125 Brooks Brothers stores open, a venture capital firm backed by Authentic Brands Group and mall operator Simon Property Group has agreed to purchase the bankrupt retailer for $325 million. The co-owned firm, SPARC Group LLC, made a $305 million stalking horse bid for the retailer in July. Brooks Brothers, which was founded in 1818, currently operates 200 stores in North America and 500 locations worldwide in 45 countries.

Apparel 257

Apparel Location Consumer Store Operations 257

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marke

Marketing 255

Marketing Consumer Checkout Customer Experience 255

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days. Many retailers suspended returns in the early weeks of the pandemic, but most seem to have reinstated them in forms modified for associate and consumer safety.

Returns 247

Returns Beauty and Health Shipping Customer Experience 247

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail TouchPoints

AUGUST 12, 2020

Deemed essential retailers because of marijuana’s many medical uses, cannabis dispensaries have continued to operate even during COVID-19 shutdowns. But Hightimes Holdings President Paul Henderson is always on the lookout for more and better ways to connect customers with cannabis, so in recent months the company has focused on expanding its brick-and-mortar store footprint and launching a delivery network that will serve multiple California markets.

Planning 245

Planning Marketing Location Store Operations 245

Retail TouchPoints

AUGUST 13, 2020

Staples is reprising the Thank A Teacher program it launched last year, and doubling from 10 to 20 the number of teachers who will be rewarded with gift cards. The winners can use the cards to stock up on school supplies and technology, as well as the personal protection equipment the retailer now stocks. To nominate a teacher for a chance to win $5,000. worth of products, parents and students can share their stories on Twitter or Instagram and include @StaplesStores and the hashtags #ThankATeac

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Promotions 229

Retail TouchPoints

AUGUST 12, 2020

In filing for bankruptcy protection, discount department store Stein Mart has raised the possibility of closing “a significant portion, if not all, of its brick-and-mortar stores,” according to a statement. The retailer, which operates 281 stores in 30 states, already has begun a store closing and liquidation process, but is continuing to operate normally in the interim.

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Department Stores Management Store Operations 228

Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. For Kroger , the expansion of its Ship e-Commerce assortment through a third-party marketplace is the latest example.

Shipping 228

Shipping Merchant Services Payment Services Point of Sale 228

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail TouchPoints

AUGUST 10, 2020

Space vacated by JCPenney , Sears and other anchor retailers in Simon Property Group malls could be turned into Amazon distribution centers, according to reports of talks between the two companies reported by The Wall Street Journal. The article did not say how many locations were being discussed. According to CoStar data from Q1 2020, before JCPenney’s bankruptcy filing in May and its announcement of the pending closure of 242 stores , the retailer had a presence in 48% of all U.S. malls, takin

Department Stores 207

Department Stores Location Shipping Store Operations 207

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. Circle K, a division of Alimentation Couche-Tard , will retrofit the store with technology from Standard Cognition that will allow shoppers to walk in, take the items they want and walk out without having to scan anything or wait to pay.

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Checkout Store Layout Payment Services Kiosk 206

Retail TouchPoints

AUGUST 13, 2020

UberMedia has launched COVID-19 Recovery Insights, a dashboard tool that can help retail organizations develop their recovery strategies. Using mobile location data from a variety of sources, Recovery Insights focuses on 30 key metrics that are updated daily and can reflect how people are engaging with retailers and their community. Developed with feedback from UberMedia’s current customers, which have been using the tool to build predictive models, understand movement patterns and validate busi

Location 202

Location 202

Retail TouchPoints

AUGUST 13, 2020

Retail TouchPoints is partnering with retailX , the physical and digital event platform dedicated to the technology and trends shaping retail’s digital future, to present the first Retail Innovation Conference (RIC20) online experience on October 13-14, 2020. Building off the success of the live event’s seven-year history, RIC20 will provide registered attendees with: Strategic insights and tactical takeaways from the industry’s leading experts, analysts and influencers; Exclusive access to cutt

Customer Experience 154

Customer Experience ATS 154

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing