Sat.Dec 26, 2020 - Fri.Jan 01, 2021

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2020 has Seen an Irreversible Change in Consumer Behavior; Now is the Time to Adapt

Retail TouchPoints

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another. Such a time of upheaval has led to a permanent, irreversible change in consumer behavior as shoppers embrace the convenience and security of ecommerce more readily. There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial.

Consumer 342
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What is 4PL and How Can Your Brand Find the Best Partner?

Wiser

Growing brands have to make tough decisions about what business functions they will keep in-house and which ones they can outsource. The question of outsourcing logistics often comes up fairly early in a brand’s lifecycle, and how it’s answered can have a large impact on the brand’s ability to scale. We’ve already talked about why a growing brand might choose a third-party logistics provider.

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Are turnover-based rents the future in UK retail?

Nelson Blackley

My final post of 2020 avoids the predictable review of the retail sector over the past year or the trap of forecasting what might happen in retail during 2021. Instead, I am returning to a subject increasingly mentioned in debates and discussions about the future commercial relationship between retail landlords and their tenants, which is turnover-based rents.

Returns 68
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2021: Fashion Industry Diagnosis and Action Plan

Fashion Retail

I recently wrote a post published in Fibre2Fashion with the following title “2021: Fashion Retail Diagnosis and Action Plan“ This is a brief overview of it: 2020 is probably the worst year ever for many people: Covid-19, social movements, terrorism, populism, hurricanes, wildfires… You may have lost a close friend or a family member, have … More 2021: Fashion Industry Diagnosis and Action Plan.

Fashion 59
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Onshoring Can Overcome Supply Challenges and Hasten Product Delivery When It’s Needed Most

Retail TouchPoints

The corporate world has been forever changed by the coronavirus pandemic, leaving many to wonder what comes next. Retailers were physically shuttered during the stay-at-home period, but restrictions and requirements — on the number of people who can enter an outlet simultaneously and the face coverings they must wear — remain in place. It’s a difficult scenario that has led to one-way signs that redirect foot traffic in larger stores, as the retail world strives to help minimize contact between

Planning 264
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The Most Memorable Year We All Long to Forget

Retail Prophet

It’s difficult to believe that just shy of a year ago we and 37,000 of our colleagues in the global retail industry crowded into the Jacob Javits Center in New York City for the annual Coachella of retail, known as the National Retail Federation’s “Big Show”. Amid the relative optimism of a new year ahead, little did any of us know that thousands of miles away, in a city most couldn’t point to on a map, a microscopic entity was about to turn our entire world inside out – and the retail industry

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5 e-commerce tips for businesses in 2021

Retail Technology Review

By Rob van den Heuvel, CEO at Sendcloud. If there’s one thing 2020 has taught us, it is the art of adaptability. As we knock on the door of 2021, the next stage of transition is upon us.

ATS 34
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The Future is Now: Why Retailers Should Let Robots Clean Their Floors

Retail TouchPoints

While foot traffic in many stores has slowed down due to the COVID-19 pandemic, things will be picking up. This is good news for retailers — but it may not be as good for their floors. Floors are among the dirtiest parts of any building, and it’s not always easy to keep them clean. Customers walk in and out of stores all day long, bringing dirt and germs along with them on the bottom of their shoes.

Returns 260
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Using Dynamic Pricing to Maximize Ecommerce Profits

Retail TouchPoints

It is not secret that today’s retail environment has radically changed into a highly competitive and dynamic market. And if this was a challenge for retailers in pre-pandemic times, it has only been intensified in the current climate of COVID-19, as personal and financial strains coupled with economic uncertainties have given a greater emphasis to prices in regards to retail shoppers.

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74.7% online retail sales growth shows Lockdown 2.0 killed the High Street’s revival stone dead, says ParcelHero

Retail Technology Review

November’s retail sales estimates, released by the Office for National Statistics (ONS), reveal the High Street’s loss was online’s gain. Online sales spiked by 74.7% in value as early-bird Christmas shoppers hit the internet in record numbers.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Tips on How to Master Real-Time Customer Engagement

Retail TouchPoints

There are moments when you glance up and notice a red-faced customer marching towards you with a look in their eye and know that everything in the moment in which you’re about to be engaged is going to be challenging. You take a deep breath, you bring your company’s core values into your line of vision, and before the words from the seemingly hostile customer are elicited, there you stand with a big bright smile, and say, “Hello, and how can I help you today.