Sat.Nov 21, 2020 - Fri.Nov 27, 2020

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Is Black Friday Still Relevant in 2020?

Retail TouchPoints

There is no doubt that retailers have faced many struggles as a result of the pandemic. Brick-and-mortar stores were forced to shutter around the country, forcing retailers to amplify their ecommerce efforts, with varying levels of success. Many struggled to adapt, resulting in a record number of bankruptcies, and in some cases complete closures, including industry stalwarts like Neiman Marcus, Lord & Taylor and J.Crew.

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Black Friday and Cyber Monday Deals for Small Business Owners

Small Biz Trends

Black Friday shopping is likely to look a bit different this year. But there are still plenty of deals to be had. And many of them may appeal to business shoppers. Whether you’re looking for new computers, furniture, or clothing, many retailers are offering their best deals of the year. You can pick up items in stores in many cases or shop online.

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Leaf-shaped aluminium panels cover ceiling of Tokyo department store

Dezeen

Japanese studio Lighting Planners Associates lit a white tree-like canopy for the interior refurbishment of the historic Nihombashi Mitsukoshi Main Store in Tokyo. The retail brand traces its history back to 1673 and a kimono fabric seller named Echigoya, while the department store was established in 1904. Japanese architect Kengo Kuma was brought on board to redesign the first floor in 2018, alongside Lighting Planners Associates.

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As a Category Manager are you the next CEO or stuck for life?

Shopper Intelligence

If you’re a Category Manager are you the next CEO or stuck for life? “Let’s be realistic, if you stay in Category then the best you can hope for is heading up the Category Team. After that if you want to go up, you’ll have to get out.”. You might not have been told this as I once was, but you may already have the impression. As you move up the career ladder, you may start getting the advice to move out of Category, get more ‘breadth’.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Walmart Adds its Stores as Online Fulfillment Centers

Retail TouchPoints

Walmart has created a program that routes some Walmart.com orders to be fulfilled straight from its stores, both to reduce delivery times and pressure on the retailer’s fulfillment centers. The new approach will leverage Walmart’s 2,800 stores, which can reach two-thirds of the U.S., to speed up fulfillment during a hectic holiday season. “The advantages are clear: customers are happy with fast service, and we’re utilizing our full set of assets, which is good for our business,” said Tom Ward, S

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Using Retail Pro Prism POS on mobile for your 2020 curbside & COVID-careful holiday shopping setup

Retail Pro

Mobile POS systems can give sales-floor associates and customers flexibility, boost productivity and improve customer satisfaction. Mobility with Retail Pro Prism supports creative ways to sell and promotes faster queuing. Both are likely to appeal to the ways today’s customers … Continue reading → The post Using Retail Pro Prism POS on mobile for your 2020 curbside & COVID-careful holiday shopping setup first appeared on Retail Pro Blog.

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Sustainable shopping: How tech can facilitate conscious consumerism

Cyber Till

3 mins read Consumer behaviour is changing as the impact of climate change and consumerism rise up the agenda. If retail is to remain relevant to consumers that expect the brands they shop with to help them do good, devoting budget to such initiatives is imperative. We partnered with Retail Gazette to survey retail technology leaders about their sustainable priorities over the next 12-months and produced a report which details investment in schemes such as product buy back, second hand selling,

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GameStop, Express, Saks OFF 5TH Add Installment Payment Options

Retail TouchPoints

GameStop , Express and Saks OFF 5TH all have deployed buy now, pay later services. GameStop is partnering with Sezzle , and Express and Saks OFF 5TH are both partnering with Klarna to offer the option to shoppers of paying for their purchases in four equal, interest-free payments. Sezzle is currently available at GameStop’s more than 3,300 U.S. retail stores, its ecommerce site and through the GameStop mobile app.

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The retail auditing process explained

CJ Retail Solutions

The retail auditing process explained. What is a retail audit? A retail audit is an objective evaluation of many aspects of a brand’s or retailer’s outlets, from merchandising to POS and general customer experience. The aim of retail auditing is to garner a wealth of insights on areas including brand impact and customer behaviour in store. It is only through this process that brands and retailers can ascertain where they stand in relation to the competition, and what they need to tweak in order

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Theatro Selected For Richardson Chamber of Commerce Entrepreneurship Award

Theatro

Theatro is proud to announce that it has received the 2020 Economic Development, Growth and Expansion (EDGE) Award for Entrepreneurship. For nearly four decades, the EDGE Award has recognized outstanding organizations and initiatives that create economic impact and sustain community involvement. This year, nine select Richardson businesses or projects received the honor granted by the Richardson Economic Development Partnership (REDP), Richardson Chamber of Commerce, and Richardson Rotary Clubs.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Traffic analysis: examining power hours and best windows

Shopper Motion

Having the right information is essential when it comes to planning and decision-making in our stores. Relying on sales figures can be a starting point when making important decisions in our stores, but analyzing our customers from another angle will give us more valuable information. If we put them at the center of our strategy, we will be satisfying their needs in a more precise way, therefore improving customer loyalty.

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Amazon Adds Delivery Tracking Tools to Help Keep Holidays ‘Spoiler-Free’

Retail TouchPoints

Parents quickly grow skilled in hiding holiday presents from curious kids, using everything from high closet shelves to neighbors’ garages. But this year, with many gift recipients remaining in the house due to remote schooling and work-from-home orders, keeping presents under wraps has become yet another COVID-related challenge. Amazon has added several new customer-facing delivery features designed to improve the odds that a gift will actually surprise the giftee, including: Amazon Map Trackin

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Comment on 6 Retail Metrics You Absolutely Need to Track for Your Store by seema

Bindo

I read your blog, its really interesting and informative. I really like it your hard-work. You described your information very welled. Good luck for your work, Thank you so much for sharing such an informative post.

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Urb-it announces partnership with Fluent Commerce to offer omni-channel retailers a convenient and sustainable shipping service

Retail Technology Review

Green last mile logistics provider, Urb-it has entered into a strategic partnership with leading order management platform Fluent Commerce. Together, Fluent Commerce and Urb-it will allow retailers to craft a seamless and sustainable omni-channel experience for their customers.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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How to Win the Walmart Buy Box

Wiser

When you think of online marketplaces, the first name that probably pops into your head is Amazon. It’s true that Amazon is the biggest online marketplace, but you should be willing to look beyond the eCommerce giant if you want to maximize your online sales. Walmart, a brick-and-mortar retail stalwart, has its own massive marketplace. Best of all, it’s not quite as competitive as Amazon, which means sellers have a strong chance to tap into Walmart’s customer base.

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Lululemon Appoints First Female CFO

Retail TouchPoints

lululemon athletica has promoted Meghan Frank to CFO, making her the first woman to hold the role at the company. She brings more than 20 years of experience within the retail industry, including four years at lululemon. Frank has been interim co-CFO at the athleisure retailers since April, holding the position alongside VP and Controller Alex Grieve.

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CVS Names Crate & Barrel CEO to Head CVS Pharmacy/Retail

Retail TouchPoints

CVS Health has named Neela Montgomery EVP and President of CVS Pharmacy/Retail, effective Nov. 30, with responsibility for overseeing the retailer’s 10,000 pharmacies across the U.S. Montgomery will report directly to Karen Lynch, who will become President and CEO of CVS Health in February 2021. Montgomery is a 20-year retail industry veteran whose most recent position was as CEO of Crate & Barrel , where she transformed the retailer’s online sales channel to account for more than half the c

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UGG Launches First Flagship Store in NYC; Plans for More Worldwide

Retail TouchPoints

Footwear brand UGG has opened its first flagship store, on Fifth Avenue in New York City, the first in a planned fleet of flagship stores that will roll out globally in 2021 and beyond. The multi-level, 12,842-square-foot store will feature exclusive items and experiences not available at the retailer’s other stores. Some of the early events being held to promote the store include: UGG In-Store Giveaway: Shoppers who make a purchase at the store will have an opportunity to nominate an “everyday

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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3 Ways to Help Your Frontline Thrive Amid Pandemic Fatigue This Holiday Season

Retail TouchPoints

You may have plenty of masks, floor markers and plexiglass to go with your holiday inventory and festive in-store music. But have you really considered what your frontline needs to execute during this very different holiday shopping season? Pandemic fatigue is spilling over into the retail experience. People are tired of rules and restrictions. Your greeters are getting screamed at about personal and constitutional rights because they asked people to wear masks.

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J.Crew Promotes Company Veteran to CEO

Retail TouchPoints

Libby Wadle, a retail industry veteran who has filled a number of senior management roles at J.Crew Group since she joined the company in 2004, has been named CEO. She replaces Jan Singer, who has left to pursue other endeavors. Most recently, Wadle was President and CEO of Madewell , where she was instrumental in transforming the brand from a startup division to a high-growth industry leader.

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3 Not-So-Obvious Ways Online Retailers Can Boost CLV

Retail TouchPoints

Customer lifetime value, or CLV, is an important metric for any online business because it covers how much people are going to spend from you over the course of their life. Every cent grows your business, and it’s generally easier to have people buy from you a second time than it is to secure a new customer. So CLV has become a go-to measurement to determine the health of a business.

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Q3 2020: Walmart, Home Depot Stand Strong as Macy’s and TJX Seek Digital Turnarounds

Retail TouchPoints

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Mejuri Leverages Real-Time Profitability Data to Inform Decision-Making

Retail TouchPoints

Like many brands dealing with COVID-19, DTC jewelry brand Mejuri was forced to focus intently on its online operations this year. The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At Mejuri, we view data as a strategic asset, especially when it helps us create more compelling customer experiences,” said Majed Masad, COO at Mejuri in an interview with Retail TouchPoints.

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Caleres to Close 133 Naturalizer Stores, Bring in New President of Famous Footwear

Retail TouchPoints

Caleres plans to close 133 Naturalizer stores by the end of January 2021 and adjust its back-office infrastructure as the shoe retailer shifts to a digital focus. Additionally, Famous Footwear will continue its own recovery effort under newly-minted President Michael Edwards. Like many apparel retailers, Caleres has been struggling under the pandemic, with net sales down 18.3% year-over-year for Q3 2020.

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Five Cybersecurity Tips for Retailers Bracing for Cyber Monday 2020

Retail TouchPoints

Silicon Valley FOP. Cyber Monday is a critical online event for retailers. Last year, research conducted by Adobe Analytics found that Cyber Monday brought in $9.4 billion in sales, including $3 billion from mobile customers alone. With the ongoing COVID-19 pandemic leaving many customers wary of entering brick-and-mortar stores this holiday season, the expectation is that these numbers will grow as retailers prioritize ecommerce over in-store sales.

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Reducing Environmental Harm and Regulatory Penalties as Hurricane Season Nears its End

Retail TouchPoints

Disruption and innovation are common themes for 2020. America’s retailers and their workers have been on the front lines of the COVID-19 crisis, with grocers, pharmacies and other retailers working hard to make sure families have access to food, medicine and other needed goods and services. Adding to the stress of this year is a hurricane season that has been exceptionally busy.

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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DICK’S Promotes New CEO as Retailer Reports Strong Q3 Results

Retail TouchPoints

DICK’S Sporting Goods has promoted President Lauren Hobart to the roles of President and CEO, as of Feb. 1, 2021. Current Chairman and CEO Edward Stack will assume the role of Executive Chairman and continue as Chief Merchant. Hobart brings more than 25 years of finance, consumer and retail experience to the role. She joined DICK’s in 2011 as Chief Marketing Officer and was named President in 2017.

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CVS Names Crate & Barrel CEO to Head CVS Pharmacy/Retail

Retail TouchPoints

CVS Health has named Neela Montgomery EVP and President of CVS Pharmacy/Retail, effective Nov. 30, with responsibility for overseeing the retailer’s 10,000 pharmacies across the U.S. Montgomery will report directly to Karen Lynch, who will become President and CEO of CVS Health in February 2021. Montgomery is a 20-year retail industry veteran whose most recent position was as CEO of Crate & Barrel , where she transformed the retailer’s online sales channel to account for more than half the c

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Caleres to Close 133 Naturalizer Stores, Bring in New President of Famous Footwear

Retail TouchPoints

Caleres plans to close 133 Naturalizer stores by the end of January 2021 and adjust its back-office infrastructure as the shoe retailer shifts to a digital focus. Additionally, Famous Footwear will continue its own recovery effort under newly-minted President Michael Edwards. Like many apparel retailers, Caleres has been struggling under the pandemic, with net sales down 18.3% year-over-year for Q3 2020.

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Lululemon Appoints First Female CFO

Retail TouchPoints

lululemon athletica has promoted Meghan Frank to CFO, making her the first woman to hold the role at the company. She brings more than 20 years of experience within the retail industry, including four years at lululemon. Frank has been interim co-CFO at the athleisure retailers since April, holding the position alongside VP and Controller Alex Grieve.

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.