Hyken
AUGUST 17, 2022
Then I read Jan Carlzon’s book, Moments of Truth, many years ago. It was one of the most powerful customer service and experience books at the time, and the content aligned perfectly with my idea of creating Moments of Magic for our customers. Carlzon’s definition of the Moment of Truth was: . Anytime a customer comes into contact with a business, however remote, they have an opportunity to form an impression. .
Retail Dive
AUGUST 17, 2022
The retailer resorted to markdowns after facing sluggish demand as consumers grapple with inflation. Was it a speed bump, or a sign of poor planning?
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Retail Focus
AUGUST 17, 2022
Mark Zuckerberg has tongues wagging with big claims about his “Metaverse”, and while he’s since shed very little light so far on what this will entail, or how far it’s progressed, we know the aim is to create a ‘phygital’ world where people can work, play and hangout, accessed by virtual and augmented reality tools. . For the physical retail world, the thought of all this taking place within the Metaverse could seem like a real threat.
Retail TouchPoints
AUGUST 17, 2022
It’s hard to say that 2022 has been the year of ecommerce so far. Looking at all the stats, frankly one might even say quite the opposite. According to the latest Mastercard SpendingPulse report, ecommerce transactions have declined 1.8% from a year ago, while in-store sales rose 10%. From another perspective, research showed that on average, the online share of total spending rose sharply, from 10.3% in 2019 to 14.9% at the peak of the pandemic.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Cisco Retail
AUGUST 18, 2022
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Chief Information Officers and other technology decision makers continuously seek new and better ways to evaluate and manage their investments in innovation – especially the technologies that may create consequential decisions that impact human rights.
Inside Retail
AUGUST 14, 2022
Trans-Tasman electronics retailer JB Hi-Fi has reported record earnings backed by strong online growth in its full-year results. The business says total sales grew 3.5 per cent to $9.23 billion while tax-paid profit rose 7.7 per cent to $544.9 million. E-commerce revenue grew 52.8 per cent to $1.63 billion, accounting for 17.6 per cent of all sales.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
AUGUST 16, 2022
IKEA U.S. is deploying fast electric vehicle (EV) chargers at more than 25 retail locations across the country via a partnership with Electrify America and Electrify Commercial. The initiative is part of the retailer’s plan to become circular and climate positive by 2030, which includes achieving zero-emissions home deliveries by 2025 and cutting relative emissions stemming from customer and co-worker travel in half by 2030.
Retail Wire
AUGUST 19, 2022
Mary Dillon has been named CEO of Foot Locker. The former CEO of Ulta Beauty will replace Richard Johnson who will serve as executive chairman. Ms. Dillon is being tasked with upping Foot Locker’s digital game. “Ninety-nine percent of our customers connect with us digitally but only 20 percent buy digitally,” Mr. Johnson said. “How can we create a better experience for them to click and buy?”.
Inside Retail
AUGUST 15, 2022
Ikea Australia has launched a two-week festival inspiring people to explore their creativity and inventiveness at home. The global festival runs from August 26 to September 10 and takes place both online and in-store. Ikea stores across the country will host free live workshops, events and activities including ‘Interior Design Speed Dating’, indoor plant workshops, plant-based cooking demos, expert talks, food tastings and store treasure hunts.
Tokinomo
AUGUST 17, 2022
The FMCG sector is a competitive one. Thousands of products from hundreds of brands are displayed to the shoppers in supermarkets, grocery, and convenience stores. How can an FMCG brand remain top of mind of customers and increase its market share? By connecting with the customer.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Retail TouchPoints
AUGUST 16, 2022
Social platforms and the metaverse have given Gen Alpha a new way to share their voice, their creativity and their identities with the world. Kids Foot Locker sees this as an incredible opportunity to amplify and engage with its target audience. During this episode of Experience Insiders, Jill Feldman, VP and General Manager of Kids FootLocker shares how the evolution of Gen Alpha is inspiring new approaches to customer engagement, Back-to-School marketing and even the in-store experience.
Retail Wire
AUGUST 18, 2022
A new rule by the Food and Drug Administration allows hearing aids to be sold over-the-counter with no prescription needed. “The FDA estimates this rule will save consumers on the order of about $1,400 per individual hearing aid or over $2,800 per pair,” Brian Deese, director of the National Economic Council.
Inside Retail
AUGUST 17, 2022
Coles is set to open its first Coles Local supermarket store in Perth, Western Australia, in November. The new store will be located in South Perth’s Angelo Street and will sell products from 45 suppliers unique to Coles Local, including bread and pastries from Mary Street Bakery, artisan deli goods from The Farm Margaret River, pantry items from Dirty Clean Food and convenience meals from Hail the Kale.
Small Biz Trends
AUGUST 18, 2022
? In this episode of Small Biz in :15 On Location, we traveled to Austin, Texas, for ZohoDay 2022 to talk to Zoho Vice President of Marketing and Customer Experience Praval Singh. In this episode, Shawn Hessinger, the Chief Editor of Small Biz Trends, sits down and talks to Praval to find out all about managing your social presence with Zoho Social.
Speaker: Jay Black, Senior Account Executive
Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an
Retail TouchPoints
AUGUST 17, 2022
Photo courtesy of Lids. Photo courtesy of Lids. Photo courtesy of Lids. Photo courtesy of Lids. Photo courtesy of Lids. Lids is continuing its brick-and-mortar expansion with its first store in Australia, focusing on the NBA and WNBA for the Melbourne shop. The retailer is planning to open a second Australia location with a brick-and-mortar store in Sydney later in 2022.
Retail Wire
AUGUST 19, 2022
A federal judge yesterday ordered Starbucks to reinstate seven baristas it fired after they spoke with a local TV station in Memphis about their plans to unionize. Starbucks said that it would appeal the judge’s ruling. Reggie Borges, a Starbucks spokesperson, said that those it fired “violated numerous policies and failed to maintain a secure work environment and safety standards.
Inside Retail
AUGUST 17, 2022
As inflation and rising interest rates start to bite and reduce consumers’ spending capacity and confidence, Australian e-commerce sales declined sharply in July. . According to new figures from global e-commerce and marketplace accelerator Pattern , online retail sales in July across Australia declined by 34 per cent compared to the same period last year.
Small Biz Trends
AUGUST 18, 2022
If you’re looking for a business with a lot of opportunity and growth potential, you might want to consider a commercial cleaning franchise. With our list of cleaning services franchise opportunities to choose from, you’re sure to find one that fits your interests and abilities. And with the right preparation and marketing, you can turn your cleaning services franchise into a successful business.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Retail TouchPoints
AUGUST 18, 2022
An Amazon warehouse in Castleton, N.Y. is the latest of the ecommerce giant’s to seek unionization, according to the National Labor Relations Board. The Amazon Labor Union, which led one successful and one unsuccessful unionization push at Staten Island, N.Y. warehouses earlier in 2022, filed the petition. The union would represent approximately 400 workers at the Castleton warehouse, including many associates who worked an average of four hours or more per week during the 13 weeks immediately p
Retail Wire
AUGUST 18, 2022
When Apple Pay was first introduced in 2016, 10 percent of iPhone owners used it to pay for purchases. Today that number is up to around 75 percent of those with an iPhone. Apple says 90 percent of retailers in the U.S. now accept Apple Pay.
Inside Retail
AUGUST 16, 2022
Super Retail Group has reported a “record” year of sales in its full-year results marked by a strong second-half performance – but its bottom line did not fare as well. For the year to July 2, the business says sales grew 2.8 per cent to $3.55 billion although tax-paid net profit fell 20 per cent to $244.1 million. Online sales grew 44 per cent to $601 million with click-and-collect accounting for 55 per cent of online sales — surging 73 per cent to $332 million.
Small Biz Trends
AUGUST 19, 2022
Visual communication has been improving with each new development in digital technology. From personal computers to tablets and smartphones, you can now get your ideas across quickly and efficiently. Smart boards, also known as interactive whiteboards or displays, look to do the same by integrating some of the features of these devices to ideate, communicate and collaborate.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail TouchPoints
AUGUST 17, 2022
Kohl’s has named Christie Raymond as its new Chief Marketing Officer, reporting directly to CEO Michelle Gass. Raymond has had the post on an interim basis since the May 2022 departure of former CMO Greg Revelle. Christie Raymond. Raymond has been with Kohl’s since 2017, beginning as SVP, Media and Personalization and promoted to EVP, Customer Engagement, Analytics and Insights in June 2020.
Retail Wire
AUGUST 18, 2022
Shares of Bed Bath & Beyond fell 18 percent in premarket trading after Ryan Cohen’s RC Ventures said it would dump its entire stake in the retailer. RC plans to sell 9.45 million shares, which account for about 10 percent of the retailer’s total shares.
Inside Retail
AUGUST 18, 2022
Queensland’s large format retail centre Homeworld Helensvale has sold for $265 million to a private investor, marking Australia’s second largest and Queensland’s largest transaction on record for such a centre. Located in the northern suburbs of the Gold Coast, Homeworld Helensvale spans 36,000sqm of lettable area and has a diverse mix of health and medical, retail, lifestyle, dining and daily needs tenants.
Intelligence Node
AUGUST 18, 2022
Intelligence Node’s Probability of Future Success model is an effective ‘Limited Memory’ model that forecasts trends and attributes with a high probability of performing well in the future based on. The post Proven Right: How Our Trend Forecasting Model Went From Probability to Actuality appeared first on Blog.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail TouchPoints
AUGUST 16, 2022
While only a small number of retail stores have unionized, the growing popularity of the movement may herald of what’s to come. More than two-thirds ( 68% ) of Americans approve of unions, the highest level in half a century, according to a Gallup poll. Overall union participation has remained steady in the past several years, but positive perception of unions is steadily growing from its nadir in the late 2000s.
Retail Wire
AUGUST 17, 2022
Target moved aggressively to sell off excess inventory in the second quarter, leading to lower profits. The chain posted net income of 39 cents a share, down from $3.65 a year earlier. “While these inventory actions put significant pressure on our near-term profitability, we’re confident this was the right long-term decision in support of our guests, our team and our business,” CEO Brian Cornell said.
Inside Retail
AUGUST 17, 2022
Australian businesses and consumers are encouraged to share their views on social media services as the Australian Competition and Consumer Commission (ACCC) prepares the sixth interim report in its Digital Platform Services Inquiry. The commission will examine various “consumer protection issues” such as the state and degree of competition in these services, trends in mergers and acquisitions by social media platforms, the use and abuse of social media services for scams and the role of adverti
Small Biz Trends
AUGUST 19, 2022
If you’re like most small business owners, the thought of taking out a loan to grow your business is daunting. Loan documents are key when small business owners are seeking financing. But what documents do you need for your loan application, and where do you start? Relax – we’ve got you covered. In this article, we’ll reveal a list of 14 essential documents for small business loans.
Advertiser: FourKites
Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.
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