Wiser

MARCH 7, 2018

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Let’s get right into these KPIs that store operators need to collect data on in order to improve customer experience. . 1.

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Vend Hq

MARCH 4, 2018

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Retail Technology Review

MARCH 6, 2018

Taking a huge step to put the customer at the heart of its business, JD Sports (part of JD Sports Fashion plc) has selected and rolled out TruRating's customer ratings platform across its 360 stores.

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Wiser

MARCH 5, 2018

Deploying a costly merchandising team to ensure displays and product offerings are in order is no longer necessary. Manufacturers and retailers can always use feedback, and mystery shoppers are the perfect people to check out product displays and evaluate sales staff. With Wiser, any shopper can be a brand or retailer’s eyes and ears on the sales floor.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Vend Hq

MARCH 8, 2018

Fantastic article – could be used in any area where customer contact is part of the job. Love the use of role play – was actually wondering as I read, “How would I get this across in a training course?” – and then the answer was given: role play. Would love to see a blog on how being ‘authentic’ benefits us as employees – and skills that might allow us to develop authenticity during our working day.

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Vend Hq

MARCH 9, 2018

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